How to check registration

Check the handset screen for the following icons:

Icon Description Notes
BizPhone T48S icon - Network unavailable
 Network unavailable The handset is not connecting to a network. Confirm your internet connection is online and cables are connected correctly.
BizPhone T48S icon - Registered successfully
 Registered successfully The handset is connected to a network and the BizPhone server. You should be able to make and receive calls.
BizPhone T48S icon - Register failed
 Register failed The handset is connected to a network but cannot register with our server. Calls cannot be made or received in this state.
BizPhone T48S icon - Registering (flashing)
 Registering The handset is attempting to register to the BizPhone server. Calls cannot be made or received in this state.

Note: If your handset is registered but cannot receive calls, check the DND (Do Not Disturb) status on your handset screen. Press the DND soft key on your handset to turn this off. Calls should connect to the handset again.

Troubleshooting Network Unavailable or Handset not registering

  1. Confirm that you can access the internet on a device that's connected to the same internet connection as your BizPhone handset.
  2. Make sure your handset is connected correctly to your modem or network switch.
  3. Restart your handset by disconnecting the Ethernet and power cable from the back, then reconnect.
  4. Check your handset is getting an IP address by pressing the OK button once. The handset should display connection options, including an IPv4 address.
  5. Restart your modem.
  6. If no IP address is given after the modem restart, try using an alternate Ethernet cable between your handset and modem.
  7. Connect your handset directly to the modem, bypassing any internal office cabling you may have been using.
  8. Connect your handset to an alternate LAN port on the back of your modem or network switch.
  9. Factory reset your handset by holding the OK button for 10 seconds. While the handset is resetting, keep your eye on the screen to ensure it is trying to connect to the correct server.
  10. If your handset still doesn't show an IP address, Windows users should run an NSLookup test.
  11. Unplug your handset from the modem's LAN port and plug a computer into the same LAN port. Check if the computer can get online.
  12. Is your network set up to deliver static IP addresses to connected devices? BizPhone hardware must be assigned an IP address via DHCP.
  13. Run the BizPhone connection test and make a note of the test result number from both the Speed and VoIP tests.
  14. If you’re still unable to make or receive calls, please email bizsupport@iinet.net.au with your test result numbers and reference this troubleshooting article.

Please follow the steps below to set up your Netcomm NB16WV-02.

  1. Ensure your NBN® Connection Device is turned on.
  2. Plug an Ethernet cable from the yellow Gateway port on your NBN Connection Device into the blue WAN port on your Netcomm router.
    Netcomm NB16WV-02 WAN port
  3. Plug in the power cable and turn your Netcomm on using the Power button.
    Netcomm NB16WV-02 Power port
  4. Connect a device to your NB16WV-02 via WiFi or Ethernet cable and go to http://192.168.20.1 in your browser.
  5. Log in with your Netcomm username and password. By default these are:
    Username: admin
    Password: admin
  6. Select Network Setup from the Network Setup drop down menu.
  7. Select Ethernet WAN for WAN Interface.
  8. Select PPPoE over Ethernet for WAN Type. 
  9. Enter in your iiNet username and password.
  10. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed. Tick to enable VLAN TAG and enter 2.
  11. Click Save. 

Your Netcomm NB16WV-02 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netcomm NB16WV-02.

  1. Ensure your NBN® Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your NBN Connection Box into the blue WAN port on your Netcomm router.
    Netcomm NB16WV-02 WAN port
  3. Plug in the power cable and turn your Netcomm on using the Power button.
    Netcomm NB16WV-02 Power port
  4. Connect a device to your NB16WV-02 via WiFi or Ethernet cable and go to http://192.168.20.1 in your browser. 
  5. Log in with your Netcomm username and password. By default these are:
    Username: admin
    Password: admin
  6. Select Network Setup from the Network Setup drop down menu.
  7. Select Ethernet WAN for WAN Interface.
  8. Select PPPoE over Ethernet for WAN Type. 
  9. Enter your iiNet username and password.
  10. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed. Tick to enable VLAN TAG and enter 2.
  11. Click Save. 

Your Netcomm NB16WV-02 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netcomm NB16WV-02. 

  1. Ensure your NBN® Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your NBN Connection Box into the blue WAN port on your Netcomm router.
    Netcomm NB16WV-02 WAN port
  3. Plug in the power cable and turn your Netcomm on using the Power button.
    Netcomm NB16WV-02 Power port
  4. Connect a device to your NB16WV-02 via WiFi or Ethernet cable and go to http://192.168.20.1 in your browser.
  5. Log in with your Netcomm username and password. By default these are:
    Username: admin
    Password: admin
  6. Select Network Setup from the Network Setup drop down menu.
  7. Select Ethernet WAN for WAN Interface.
  8. Select PPPoE over Ethernet for WAN Type. 
  9. Enter in your iiNet username and password.
  10. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed. Tick to enable VLAN TAG and enter 2.
  11. Click Save. 

Your Netcomm NB16WV-02 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netcomm NF4V.

  1. Plug a phone cable from your telephone wall socket into the grey DSL port on your Netcomm router. Netcomm NF4V WAN port
  2. Plug in the power cable and turn your Netcomm on using the Power button on the side.
    Netcomm NF4V Power port
  3. Connect a device to your NF4V via WiFi or Ethernet cable and go to http://192.168.20.1 in your browser.
  4. Log in with your Netcomm username and password. By default these are:
    Username: admin
    Password: admin
  5. Select Basic Setup.
  6. Select VDSL then click Next.
  7. Select PPPoE over Ethernet (PPPoE) then click Next. 
  8. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed. Select Customer VLAN Tag and enter 2.
  9. Enter in your iiNet username and password.
  10. Click Finish. 

Your Netcomm NF4V should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netcomm NF4V.

  1. Ensure your NBN® Connection Device is turned on.
  2. Plug an Ethernet cable from the yellow Gateway port on your NBN Connection Device into the yellow WAN port on your Netcomm router.
    Netcomm NF4V WAN port
  3. Plug in the power cable and turn your Netcomm on using the Power button on the side.
    Netcomm NF4V Power port
  4. Connect a device to your Netcomm NF4V via WiFi or Ethernet cable and go to http://192.168.20.1 in your browser.
  5. Log in with your Netcomm username and password. By default these are:
    Username: admin
    Password: admin
  6. Select Basic Setup.
  7. Select Ethernet WAN then click Next.
  8. Select PPPoE over Ethernet (PPPoE) then click Next. 
  9. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed. Select Customer VLAN Tag and enter 2.
  10. Enter in your iiNet username and password.
  11. Click Finish. 

Your Netcomm NF4V should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netcomm NF4V.

  1. Ensure your NBN® Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your NBN Connection Box into the yellow WAN port on your Netcomm router.
    Netcomm NF4V WAN port
  3. Plug in the power cable and turn your Netcomm on using the Power button on the side.
    Netcomm NF4V Power port
  4. Connect a device to your NF4V via WiFi or Ethernet cable and go to http://192.168.20.1 in your browser.
  5. Log in with your Netcomm username and password. By default these are:
    Username: admin
    Password: admin
  6. Select Basic Setup.
  7. Select Ethernet WAN then click Next.
  8. Select PPPoE over Ethernet (PPPoE) then click Next. 
  9. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed. Select Customer VLAN Tag and enter 2.
  10. Enter in your iiNet username and password.
  11. Click Finish. 

Your Netcomm NF4V should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

Please follow the steps below to set up your Netcomm NF4V.

  1. Ensure your NBN® Connection Box is turned on.
  2. Plug an Ethernet cable from the UNI-D1 port on your NBN Connection Box into the yellow WAN port on your Netcomm router.
    Netcomm NF4V WAN port
  3. Plug in the power cable and turn your Netcomm on using the Power button on the side.
    Netcomm NF4V Power port
  4. Connect a device to your NF4V via WiFi or Ethernet cable and go to http://192.168.20.1 in your browser.
  5. Log in with your Netcomm username and password. By default these are:
    Username: admin
    Password: admin
  6. Select Basic Setup.
  7. Select Ethernet WAN then click Next.
  8. Select PPPoE over Ethernet (PPPoE) then click Next. 
  9. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed. Select Customer VLAN Tag and enter 2.
  10. Enter in your iiNet username and password.
  11. Click Finish. 

Your Netcomm NF4V should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.

This test is available for Windows users only. If you are unable to complete this test, please call us on 13 86 89 for assistance.

  1. Click Start, then type "cmd" in the search bar.
  2. Open the Command Prompt program.
  3. In Command Prompt, type "nslookup dms.bizphone.tpgtelecom.com.au" then press Enter on your keyboard.
    Command Prompt NSLookup test
  4. Make note of the IP Address in the nslookup results.
    Command Prompt NSLookup results
  5. Staying in Command Prompt, type "ping" followed by the IP Address, then press Enter on your keyboard.
  6. If the ping test is successful (example below) then devices on your network can connect to the required server.
    Command Prompt ping test results - successful
  7. If your ping test fails (example below) this means there is an issue with routing traffic to the address from your network.
    Command Prompt ping test results - error non-existent domain
    The following ports must be open to allow traffic flow to the server address:
    Destination IP Address Protocol Port Number(s)
    203.63.96.24 TCP 80, 443
    203.63.96.25 TCP 80, 443
    203.63.96.26 TCP 80, 443
    203.63.96.27 TCP 80, 443
    203.63.96.28 TCP 80, 443
    203.185.248.15 TCP/UDP 5060
    202.92.115.50 TCP/UDP 5060
    203.185.248.15 UDP 60000 - 65535
    202.92.115.50 UDP 60000 - 65535
    203.63.96.15 UDP 123

 

Please follow the steps below to set up your D-Link DSL-2878.

  1. Ensure your NBN® Connection Box is turned on.
  2. Plug an Ethernet cable from UNI-D1 port on your NBN Connection Box into the yellow LAN/WAN port on your D-Link router.
    Note: if UNI-D1 doesn't work, try each UNI-D port.
    D-Link DSL-2878 LAN/WAN port
  3. Plug in the power cable and turn your DSL-2878 on using the Power button on the side.
    D-Link DSL-2878 Power port
  4. Connect a device to your DSL-2878 via WiFi or Ethernet cable and go to http://192.168.1.1 in your browser.
  5. Select Settings then select Internet.
  6. Select Ethernet as Configure your WAN connection. 
  7. Select Advanced Settings.
  8. If your NBN plan was activated before 1 March 2023 or you have NBN Phone included in your service, more settings are needed. Enter 2 for Vlan ID.
  9. Select PPPoE for Connection.
  10. Enter your iiNet username and password.
  11. Click Save.

Your D-Link DSL-2878 should now be online. If you're still having issues, please see Improving WiFi Signal or call us on 13 22 58 for further assistance.