Set up Ultra Broadband VDSL2

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.

 

Choose your modem (with or without NTU) to get started:

 

Picture Modem
Wi-Fi Max modem
 Wi-Fi Max Modem
Adtran G.Fast NTU
 Wi-Fi Max Modem with G.Fast NTU
VX420-G2V Modem
 VX420-G2V Modem
Adtran G.Fast NTU
 VX420-G2V Modem with G.Fast NTU
Smart Modem Gateway
 Smart Modem Gateway (VX420-G2H)
VX220-G2V Modem
 VX220-G2V Modem
TP-Link VR1600v modem
 TP-Link VR1600V
TG-789 Broadband Gateway
 TG-789 Broadband Gateway
TP-Link VR1600v modem
 Guides for previously sold modems

 

Wi-Fi Max Modem

 

  1. Wait for a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
  2. Use the power cable to connect your modem's Power port to a power outlet.
  3. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
  4. Turn on the power outlet and press your modem’s ON/OFF button.
  5. To use your VDSL2 phone service, just plug a handset into your modem’s grey Phone port.
    Wi-Fi Max VDSL2 plugin - from base to top, modem ports are Power, ON/OFF button, LAN 2, LAN 1, 2.5G WAN, Reset button, WPS Pair button, Phone, DSL.
  6. Leave your modem alone for 20 minutes while it runs through its automatic setup.
  7. Check the light on the front of your modem. If it’s green, you’re online and you can start connecting your devices.

    No green light? Call us on 1300 997 274 and we can help you out. 
  8. It’s easy to set up your home network by downloading the My Internet Connect App (Android / iOS). To connect your devices to Wi-Fi, you have these options:
    • Use the default Wi-Fi name and Wi-Fi Password on your modem's barcode sticker.
    • Use a smartphone to scan the QR code on your modem’s barcode sticker.
      Wi-Fi Max Barcode - Wi-Fi
    • Enable Wi-Fi Protected Setup (WPS) on your device then press the Pair button on the back of your modem for 3 seconds.

      If you want to change your Wi-Fi name or password, see this guide.
  9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 2 devices to your modem’s yellow LAN ports.
  10. You’re now good to go.

    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

Wi-Fi Max Modem with a Network Termination Unit (NTU)

  1. Wait for a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
  2. Use the power cables to connect the Power ports on your modem and NTU to power outlets.
  3. Use an Ethernet cable to connect your modem’s red WAN port to your NTU's LAN 1 port.
    Older NTUs may have a LAN port instead. Learn more.
  4. Use the phone cable to connect your NTU's G.Fast port to your phone wall socket.
  5. Turn on both power outlets and press your modem’s ON/OFF button.
  6. To use your VDSL2 phone service, just plug a handset into your modem’s grey Phone port.
    Wi-Fi Max VDSL2 + NTU plugin - from base to top, modem ports are Power, ON/OFF button, LAN 2, LAN 1, 2.5G WAN, Reset button, WPS Pair button, Phone, DSL.
  7. Leave your modem alone for 20 minutes while it runs through its automatic setup.
  8. Check the light on the front of your modem. If it’s green, you’re online and you can start connecting your devices.
     
    No green light? Call us on 1300 997 274 and we can help you out. 
  9. It’s easy to set up your home network by downloading the My Internet Connect App (Android / iOS). To connect your devices to Wi-Fi, you have these options:
     
    • Use the default Wi-Fi name and Wi-Fi Password on your modem's barcode sticker.
    • Use a smartphone to scan the QR code on your modem’s barcode sticker.
       
      Wi-Fi Max Barcode - Wi-Fi
    • Enable Wi-Fi Protected Setup (WPS) on your device then press the Pair button on the back of your modem for 3 seconds.

      If you want to change your Wi-Fi name or password, see this guide.
  10. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 2 devices to your modem’s yellow LAN ports.
  11. You’re now good to go.

    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

 

VX420-G2V Modem

  1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side before you plug in.
  2. Use the power cable to connect your modem's Power port to a power outlet and press your modem's ON/OFF button.
  3. Use the phone cable to connect your modem's grey DSL port to your phone wall socket.
  4. Leave your modem alone for 15 minutes while it runs through its automatic setup.
  5. Check the Internet light on your modem. If it's green, you're online and you can start connecting your devices
     
    No green light? Call us on 13 22 58 and we can help you out.
    VX420-G2V lights - from left to right: Power, DSL, Internet, 2.4GHz, 5GHz, WAN, LAN1, LAN2, LAN3, LAN4, Phone, WPS, USB.
  6. The default Wi-Fi name (SSID) and Wireless password/PIN is on your modem’s barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    VX420-G2V barcode sticker
  7. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  8. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  9. If you want to use your VDSL2 Phone service, plug a VoIP-compatible handset into your modem’s green Phone port.
    VX420-G2V VDSL2 plugin - from left to right, VX420-G2V ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Reset button, ON/OFF button, Power.

 

VX420-G2V Modem with G.Fast NTU

The Adtran® G.Fast NTU is supplied with our ULTRA VDSL Max plan.

 

  1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side before you plug in.
  2. Use the power cables to connect your modem and NTU's Power ports to power outlets, then press your modem's ON/OFF button.
  3. Use the Ethernet cable to connect your modem’s blue WAN port to your NTU's LAN 1 port.
     
    Older NTUs may have a LAN port instead. Learn more.
  4. Use the phone cable to connect your NTU's G.Fast port to your phone wall socket.
  5. Leave your modem alone for 15 minutes while it runs through its automatic setup.
  6. Check the Internet light on your modem. If it's green, you're online and you can start connecting your devices
     
    No green light? Call us on 13 22 58 and we can help you out.
    VX420-G2V lights - from left to right: Power, DSL, Internet, 2.4GHz, 5GHz, WAN, LAN1, LAN2, LAN3, LAN4, Phone, WPS, USB.
  7. The default Wi-Fi name (SSID) and Wireless password/PIN is on your modem’s barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    VX420-G2V barcode sticker
  8. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  10. If you want to use your VDSL2 Phone service, plug a VoIP-compatible handset into your modem’s green Phone port.
    VX420-G2V VDSL2 plugin with NTU - from left to right, VX420-G2V ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Reset button, ON/OFF button, Power.

 

Smart Modem Gateway (VX420-G2H)

 

  1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side before you plug in.
  2. Use the power cable to connect your modem's Power port to a power outlet and press your modem's ON/OFF button.
  3. The the phone cable to connect your modem's grey DSL port to your phone wall socket.
  4. Leave your modem alone for 15 minutes while it runs through its automatic setup.
  5. Check the Internet light on your modem. If it's green, you're online and you can start connecting your devices
     
    No green light? Call us on 13 22 58 and we can help you out.
    Smart Modem Gateway lights - from left to right: Power, DSL, 4G, Internet, 2.4GHz, 5GHz, WAN, LAN1, LAN2, LAN3, LAN4, Phone, WPS, USB.
  6. The default Wi-Fi name (SSID) and Wireless password/PIN is on your modem’s barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    Smart Modem Gateway barcode sticker
  7. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  8. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  9. If you want to use your VDSL2 Phone service, plug a VoIP-compatible handset into your modem’s green Phone port.
    Smart Modem Gateway VDSL2 plugin - from left to right, modem ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Reset button above ON/OFF button, Power.

 

VX220-G2V Modem

 

  1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side before you plug in.
  2. Use the power cable to connect your modem's Power port to a power outlet and press your modem's ON/OFF button.
  3. Use the phone cable to connect your modem's grey DSL port to your phone wall socket.
  4. Leave your modem alone for 15 minutes while it runs through its automatic setup.
  5. Check the Internet light on your modem. If it's blue, you're online and you can start connecting your devices
     
    No blue light? Call us on 13 22 58 and we can help you out.
    VX220-G2V lights - from left to right: Power, DSL, Internet, 2.4GHz, 5GHz, WPS, WAN, LAN1, LAN2, LAN3, LAN4, Phone, USB.
  6. The default Wi-Fi name (SSID) and Wi-Fi Password is on your modem’s barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    VX220-G2V Modem barcode sticker
  7. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  8. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  9. If you want to use your VDSL2 Phone service, plug a VoIP-compatible handset into your modem’s green Phone port.
    VX220-G2V VDSL2 plugin - from left to right, modem ports are Phone, DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Power. The right side of the modem has an ON/OFF button and Reset button.

 

TP-Link VR1600v

  1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side before you plug in.
  2. Use the power cable to connect your modem's Power port to a power outlet and press your modem's Power button.
  3. Use the phone cable to connect your modem's grey DSL portto your phone wall socket.
  4. Leave your modem alone for 15 minutes while it runs through its automatic setup.
  5. Check the Internet light on your modem. If it's green, you're online and you can start connecting your devices
     
    No green light? Call us on 13 22 58 and we can help you out.
    VR1600V lights - from left to right: Power, DSL, Internet, 2.4G, 5G, WPS, Phone1, Phone2, WAN, LAN1, LAN2, LAN3, LAN4, USB.
  6. The default Wi-Fi name (SSID) and Wireless Password/PIN is on your modem’s barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    VR1600v barcode sticker
  7. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  8. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  9. If you want to use your VDSL2 Phone service, plug a VoIP-compatible handset into your modem’s grey Phone 1 port.
    VR1600v VDSL2 plugin - from left to right, modem ports are DSL, USB, LAN1, LAN2, LAN3, LAN4, WAN, Phone 2, Phone 1, Power, Reset button above Power button.

 

TG-789 Broadband Gateway

 

  1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side before you plug in.
  2. Use the power cable to connect your modem's Power port to a power outlet and press your modem's Power button.
  3. Use the phone cable to connect your modem's grey DSL port to your phone wall socket.
  4. Leave your modem alone for 15 minutes while it runs through its automatic setup.
  5. Check the Internet light on your modem. If it's green, you're online and you can start connecting your devices
     
    No green light? Call us on 13 22 58 and we can help you out.
  6. The default Wi-Fi name (SSID) and password (Wireless Key) is on your modem’s barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
    TG-789 barcode sticker
  7. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
  8. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
  9. If you want to use your VDSL2 Phone service, plug a VoIP-compatible handset into your modem’s green Phone 1 port.
    TG-789 VDSL2 plugin - from left to right, modem ports are Phone1, Phone 2, DSL, LAN1, LAN2, LAN3, LAN4, WAN, Power, Power button, Reset button.

 

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