Netphone (VoIP) settings
If you have an iiNet modem, VoIP setup is covered in your modem's setup guide.
Please note that some iiNet VoIP services, such as NBN™ Phone, will not work with a third-party modem.
Before you get started
Make sure you have the following
- An active internet service;
- A VoIP-enabled modem;
- A phone handset; and
- You may also need your Netphone number and Netphone password. These details are emailed to you once your Netphone service is activated.
VoIP settings
The layout of settings in third-party modems can vary greatly. Please check your user manual or the manufacturer's website to see exactly how to access your modem's VoIP settings.
| SIP domain: | iinetphone.iinet.net.au |
| SIP server: | See “SIP servers” table below |
| Username: | Your Netphone number (no spaces or brackets) |
| Password: | Your Netphone password |
| Re-registration time interval: | 300 seconds |
| Codec preference: | G.711 A-Law and/or U-Law (if available) otherwise G.729 |
| DNS: | Use SRV records |
| Display name: | iinetphone |
| Proxy IP: | See “SIP servers” table below |
| Registrar IP: | See “SIP servers” table below |
SIP Servers
You should use your state or territory’s SIP server address wherever your modem settings require you to enter the SIP server, Proxy IP or Registrar IP.
| ACT: | sip.act.iinet.net.au |
| NSW: | sip.nsw.iinet.net.au |
| NT: | sip.nt.iinet.net.au |
| QLD: | sip.qld.iinet.net.au |
| SA: | sip.sa.iinet.net.au |
| TAS: | sip.tas.iinet.net.au |
| VIC: | sip.vic.iinet.net.au |
| WA: | sip.wa.iinet.net.au |
Port Settings
If temporarily disabling your firewall fixes any Netphone issues, you should make sure that the following ports aren't blocked by the firewall:
- UDP 5060 - This is the default port for Netphone (Mac OSX users with iChat will need to use port 5070 instead)
- UDP 35000-44999
- UDP CPE Port - The port your CPE uses for RTP (e.g. 8000-8001 or 5061)