iiNet Ultra Broadband Cable FAQ

Here's everything you need to know about iiNet Ultra Broadband Cable.

Select one of the links below to jump to a query:

Where is Ultra Broadband Cable available?

The iiNet Ultra Broadband Cable network is available in select areas across Geelong, Mildura, and Ballarat. The easiest way to confirm availability is to check your address on our website.

 

We'll provide an iiNet Cable modem. If you'd like to use the included Cable Phone VoIP service to make calls over the internet, you'll need a VoIP-compatible phone to plug into your modem.

Note: You must use the iiNet Cable modem to get online. You can connect your own WiFi router to the iiNet Cable modem if you want to.

 

Will Ultra Broadband Cable be replaced by the nbn®?

iiNet Ultra Broadband Cable will not be affected by the nbn rollout. It is a future-ready network that delivers a high performance alternative to the nbn.

If you are an existing Cable customer, please ignore any nbn notifications that you may receive telling you that your broadband will be disconnected as part of the nbn rollout. You don’t have to switch to the nbn.

 

What happens when Ultra Broadband Cable is installed?

If a Cable installer is required to visit your premises, we'll be in touch to book a suitable appointment with you. The installer will complete your connection and run a test to make sure you can get online.

Note: If your iiNet Cable modem hasn't been delivered before your Cable installation, don't worry. The technician will use their own modem to test the connection, and you can plug in your iiNet Cable modem once it's delivered.

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