How to change your mobile plan in Toolbox
When you change your iiNet Mobile plan, your new plan will kick in at the start of your next billing period. If your next billing period begins in less than 7 days, your new plan will kick in at the start of the following billing period instead.
Important:
- Any promotional discounts or bundle bonuses won’t carry over to your new mobile plan.
- If you submit multiple plan changes, you may override your previous plan change.
- Log in to Toolbox.
- Select Change Plan. Under "Want to try a new plan?", hit the Change Plan button.
- Choose from the list of available plans. Before you hit Next, make a note of the advice on this page that confirms the date your plan change will occur.
- You'll see a summary of the change. Use the checkbox to agree to the terms and conditions and then hit Submit.
Most plan changes will happen at the start of your next billing period. You'll receive an email and SMS confirmation when your plan change has been completed.