Rescheduling your NBN connection in Toolbox
Please enter your Customer ID number.
This will allow us to provide information that's relevant to your services.
You will be able to find your Customer ID on any invoices or emails we have sent you.
If you don't have your Customer ID handy, just let us know what your Toolbox looks like.
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This feature is available for NBN™ FTTB/FTTN/FTTC/FTTP & HFC only. If you have a different type of broadband, you'll need to contact us to reschedule.
If you've never logged into Toolbox before, please see An Introduction to Toolbox.
- Log in to Toolbox and select your NBN service.
- If your NBN order is in progress, you'll see the order tracker on the Dashboard. Under your Installation details, select request to reschedule.
- Choose from the list of available appointments and select Reschedule Appointment.
- Once your appointment has been successfully rescheduled, you'll receive an email and/or SMS from us to confirm.