Rescheduling your NBN connection in Toolbox
This feature is available for NBN™ FTTB/FTTN/FTTC/FTTP & HFC only. If you have a different type of broadband, you'll need to contact us to reschedule.
If you've never logged into Toolbox before, please see An Introduction to Toolbox.
- Log in to Toolbox and select your NBN service.
- If your NBN order is in progress, you'll see the order tracker on the Dashboard. Under your Installation details, select request to reschedule.
- Choose from the list of available appointments and select Reschedule Appointment.
- Once your appointment has been successfully rescheduled, you'll receive an email and/or SMS from us to confirm.