BizPhone FAQ

How do I modify features like Call Forwarding?

We have built a web interface (Frontier Portal) that allows you to access and modify features of your BizPhone service. Some features can also be modified using the handset and special codes.

How fast does my Internet connection need to be?

Continuing on from the discussion of bandwidth in the previous question, we recommend a minimum of 100kbps of upload speed per concurrent call.

What type of cabling is required?

How do I connect my computer and phone? Your new telephone will plug into your switch via a standard Ethernet cable. Your computer can be routed directly to the switch or can also plug into the phone. The advantage of this feature is that only one port and run of cable is needed to connect both your phone and computer.

Does the phone need its own power supply?

All of the BizPhone handsets come with power pack which plugs into a standard 240v wall socket. These handsets also have the Power over Ethernet (PoE) function. This allows the handsets to be powered via the Ethernet cable it is connected to. For this setup to work correctly, you must have a PoE switch installed in your business.

Does the ATA need a power supply?

Yes, BizPhone over ATA requires a power supply. The use of these features on BizPhone ATA is not guaranteed and the device will not function in the event of a power outage.

Does the ATA support Fire Alarms, Back to Base alarms and lift emergency services?

Please note, while BizPhone ATA does support Fire Alarms, Back to Base alarms and lift emergency services on a best effort basis, BizPhone ATA also requires a power supply. The use of these features on BizPhone ATA is not guaranteed and the device will not function in the event of a power outage.

Can I connect my fax machine?

Fax is supported on a best effort basis only. You can order a BizPhone Line (ATA) plan and plug a fax machine into it, but we cannot guarantee that fax will always work on ATA, as it is a VoIP based service.

Can I dial 000, and does my 000 emergency address work?

Yes - access to the emergency services is still available. Please consider that as your BizPhone service can be used in any location that has a suitable Internet connection, the address recorded against your phone number that emergency services sees when you call may not match your current physical location. A caller to emergency services should always have access to their physical address to give to the operator.

Can I customise the recorded 'Music On Hold'?

Yes, the ability to upload or record your own 'Music On Hold' is enabled through the online portal.

What type of calls are included for free in my monthly line rental?

Each plan with iiNet BizPhone includes all of your local, national, and mobile calls at no additional cost.

Does iiNet BizPhone support multiple sites or physical locations?

Yes, iiNet BizPhone support multiple sites or physical locations as part of same BizPhone order.

What is the process for returning the old BizPhone handset when I change my BizPhone plan?

The iiNet equipment retrieval team will initiate the collection of the old equipment by sending the consignment note to you and organising the courier to pick it up.

Do I need to do anything on the portal to activate the new handset (upgrade or downgrade) or is it simply plug and play?

You will need to plug in the handset once you receive it and then call the BizPhone provisioning/activation team to activate the new handset against your existing service.

How do I reconfigure the phone if an employee leaves the business?

The group Administrator can log into online portal to change the first and last name details of that user.

What is the maximum monitored users in the Busy Lamp Field feature?

The maximum limit is 50 users.

What is the maximum monitored users for Receptionist Basic vs Advanced?

For Basic, it is a max of 30 monitored users and for Advanced it is 200 statically or 100 dynamically monitored users.

Is the Speed Dial 8 feature available on the IP DECT Phone? What about Softphone?

Yes, Speed Dial 8 is available on both the DECT Phone and the Softphone.

Is the Auto Attendant audio file format restricted?

Are there any guidelines for this? Yes, there is a specification for the Auto Attendant audio file format, which you can find in the iiNet BizPhone User Reference Guide.

Is the Busy Lamp Field feature available across all different handsets?

The Busy Lamp Field feature is not available on the IP DECT W56P handset. It is only available on the T42G (T42S) and T48G (T48S) handsets.

Is the Voicemail to Email feature available on iiNet BizPhone service?

Yes, the Voicemail to Email feature is available and the email address will be captured at the time of ordering. You can also modify this feature through the online portal.

Can I add extra lines to my BizPhone handsets?

No, iiNet BizPhone is 1-to-1 service and you can only have 1 phone number or line on each handset.

Where can I download the Mobile App?

Through iTunes or Android Google Play Store.

Are calls that are initiated from the BizPhone Mobile App charged to the BizPhone user (i.e. not to the user’s mobile carrier)?

Calls that are made from the BizPhone Mobile App are charged to the BizPhone user at the same rate as those from the desktop phones.

Note: if WiFi is not on or available at the time of making call, it will use the mobile carrier’s data plan.