Mobile Voice Features

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Please note that Premium SMS/MMS services are not available on iiNet Mobile Voice services on the Vodafone network. International Roaming is not yet available for these services.

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Voice mail

  • To access voice mail, call 121 from your mobile handset.
  • Alternatively, you may call 0414121121 from another phone and follow the prompts enter your mobile number and voice mail PIN.
  • To access voice mail while overseas, call +61414121121 and follow the prompts enter your mobile number and voice mail PIN.
  1. Log in to Toolbox.
  2. Select Settings.
  3. Use to the ON/OFF toggle switch to enable or disable Voicemail. Changes will be saved automatically and may take up to 5 minutes to apply.
    Note: To fully disable Voice mail, you'll also need to dial "##002#" from your handset to disable all conditional and unconditional to Voice mail.
    Mobile Voicemail settings

Voice mail first time setup

  1. Call 121 from your mobile handset.
  2. Follow the prompts to set a 4 to 10 digit voice mail PIN. This PIN is required to access voice mail from another phone.
  3. Record your name to personalise the standard greeting.
  4. Select your state/territory to set your time zone.
  5. (Optional) Hold the line and follow the prompts to set a custom voice mail greeting and/or adjust your notification method.
    Note: SMS alerts are enabled by default.
  6. Hang up to finish.

Voice mail notification methods

  • SMS Alert - Dial 1218 from your mobile handset to enable/disable.
  • Ring Alert - Dial 1219 from your mobile handset to enable/disable.
  • Visual Voice mail (iPhones only) - Dial 1217 from your iPhone to enable/disable. You can manage your Visual Voice mail from your iPhone.

Call Barring

  1. Log in to Toolbox.
  2. Select Settings.
  3. Select the + (plus) icon next to Call Barring to expand the options.
    Mobile Call Barring settings
  4. Use to the ON/OFF toggle switches to enable or disable Bar All Outgoing Calls or Bar All Outgoing International Calls as desired. Changes will be saved automatically and may take up to 5 minutes to apply.
    Mobile Call Barring settings

Call Forwarding

Call Forwarding will forward calls to your mobile number to a different phone number according to these rules:

  • Forward all calls
  • Forward if busy
  • Forward if no reply
  • Forward if unreachable

Note: Standard call costs may apply when any call is forwarded to a new destination (excluding voice mail).

  1. Log in to Toolbox.
  2. Select Settings.
  3. Select the + (plus) icon next to Call Forwarding to expand the options.
    Mobile Call Forward settings
  4. Use to the ON/OFF toggle switch to enable or disable Divert All Calls, Divert if Busy, Divert if No Reply, or Divert if Unreachable.
  5. For each type of enabled call forwarding, select Edit to enter the phone number to forward calls to, then Save. Changes may take up to 5 minutes to apply.
    Mobile Call Forward settings

Caller ID

Caller ID allows you to present or restrict your mobile phone number from being displayed when you are calling someone.

  1. Log in to Toolbox.
  2. Select Settings.
  3. Select the + (plus) icon next to Caller ID to expand the options.
    Mobile Caller ID settings
  4. Use to the ON/OFF toggle switch to enable or disable Send Calling Line Identification and/or Calling Line Identification Display. Changes will be saved automatically and may take up to 5 minutes to apply.
    Mobile Caller ID settings