Troubleshooting ULTRA Cable for No Connection

  1. Visit our Network Status page to see if any known issues in your area are affecting your connection.
  2. Locate your iiNet Cable modem and ensure that it's connected correctly. Setup guides are available here.
  3. Check that all cables are in good condition and plugged in securely, without any kinks.
    Cable Gateway Pro CG2200 plugin diagram
  4. Turn off the electrical outlet for your modem and leave it off for at least 10 seconds.
  5. Turn the outlet back on and wait for the modem lights to settle.
  6. Attempt to view a website.
  7. Attempt to view a website on other devices connected to your modem via WiFi or Ethernet cable
  8. If your device is connected via WiFi, stand next to your modem to rule out any WiFi signal issues.
  9. If you can view websites on devices connected via Ethernet cable but not on WiFi, switch to troubleshooting WiFi No Connection.
  10. If you lose your WiFi connection in certain parts of your home, see our guide on improving WiFi signals.
  11. If you can view websites on some devices but not others, see our guide on Browsing issues.
  12. To investigate your connection issue, we'll need your Cable modem's Serial Number and CMAC Number. These details can be found on the unit's barcode sticker:
    Cable Gateway Pro barcode sticker example
  13. Call us on 13 22 58 for further assistance.

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