Set up nbn® FTTB/FTTN

Select your modem to get started:

Wi-Fi Max
 Wi-Fi Max Modem (HWG2025)
VX420-G2V
 VX420-G2V Modem
Smart Modem Gateway VX420-G2H
 Smart Modem Gateway (VX420-G2H)
VX220-G2V Modem
 VX220-G2V Modem
TPLinkVR1600v_mini
 TP-Link VR1600v
TG789icon100
 TG-789 Broadband Gateway

TG-1

 iiNet modem not listed here?
See Guides for older modems.
BYO Modem Nighthawk
 Don't have an iiNet modem?
See our BYO modem guide.

 

Wi-Fi Max Modem

Follow the instructions below to set up your Wi-Fi Max Modem for nbn FTTB/N.

First, ensure you have:

  • A message from us advising you to plug in your nbn modem.
  • An electrical outlet near your telephone wall socket.
  • A phone cable.
  • (Optional) 2 additional Ethernet cables to connect devices via Ethernet.

Set up with the My Internet Connect app

You can download the My Internet Connect App (Android / iOS). Don't want to use the app? You can set up without the app instead.

  1. Open the App and follow the prompts until you get to Check your modem status.
    • Use the power cable to connect your modem's Power port to a power outlet. 
    • Press your modem’s ON/OFF button. 
  2. Click Next to Connect to your modem’s Wi-Fi.
    • Click Open Camera to scan the QR code on your modem's barcode sticker. Once connected, you’ll automatically go to the next step
    • Click Enter Your Wi-Fi Password to follow the instructions to connect the Wi-Fi manualy, then press Next to continue.
  3. Follow the steps below to connect your nbn® FTTB/N.
    • Use the phone cable to connect your modem’s grey DSL port to your phone wall socket. 
    • Got an nbn Phone service? Just plug a handset into your modem’s grey Phone port. If the phone LED on the back of the modem is solid green, then your phone line is active.
    • Allow 20 minutes for it to boot up and configure automatically.
    • Wait for the light on the front of your modem to turn solid green.
    • Click Done to continue.
  4. You’ll be prompted to Enter the Login Password. This is the Login Password found on on your modem's barcode sticker on the bottom of the modem. Once entered, click Remember Password, then Login.
    Note: You’ll be prompted to Change the Login Password, or Skip to continue. If you change the Login Password, make sure you save it somewhere secure so you can easily access it later—especially if you need to access the modem dashboard, set up the app again or switch to a new device.
    Wi-Fi Max - Set up FTTB/N - App
  5. Allocate a name for your modem or click Skip to continue.
  6. Connect your devices.
    Got extra ethernet cables? You can connect 2 devices to your modem’s yellow LAN ports. 
    If you want to connect your devices via Wi-Fi, you have 3 options:
    • Use the Wi-Fi Network name and Password on your modem's barcode sticker.
    • Scan the QR code on your modem's barcode sticker (Smartphones only).
      Wi-Fi Max Sticker - Wi-Fi or QR
    • Enable Wi-Fi Protected Setup (WPS) on your device then press the Pair button on the back of your modem for 3 seconds.

 

Set up without the My Internet Connect app

  1. Use the power cable to connect your modem's Power port to a power outlet. 
  2. Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button
  3. Connect the phone cable from your modem’s grey DSL port to your phone wall socket.
  4. Got an nbn Phone service? Just plug a handset into your modem’s grey Phone port. If the phone LED on the back of the modem is solid green, then your phone line is active.
    Wi-Fi Max - Set up FTTB/N - Manual
  5. Allow 20 minutes for it to boot up and configure automatically.
  6. Check the light on the front your modem. If it’s solid green, you can start connecting your devices and getting online. 
    No green light? Give us a call us on 13 22 58 and we'll help you out.
  7. Connect your devices.
    Got extra ethernet cables? You can connect 2 devices to your modem’s yellow LAN ports. 
    If you want to connect your devices via Wi-Fi, you have 3 options:
    • Use the Wi-Fi Network name and Password on your modem's barcode sticker.
    • Scan the QR code on your modem's barcode sticker (Smartphones only).
      Wi-Fi Max Sticker - Wi-Fi or QR
    • Enable Wi-Fi Protected Setup (WPS) on your device then press the Pair button on the back of your modem for 3 seconds.

 

Your modem will automatically connect your devices to the best Wi-Fi network possible. Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

If you want to change your Wi-Fi name or password, use this guide.

 

VX420-G2V Modem

Follow the instructions below to set up your VX420-G2V Modem for nbn FTTB/N.

First, ensure you have:

  • A message from us advising you to plug in your nbn modem.
  • An electrical outlet near your telephone wall socket.
  • A phone cable.
  • (Optional) Up to 4 Ethernet cables to connect devices via Ethernet.

 

    1. Connect the power cable from your modem's Power port to an electrical outlet.
    2. Connect a phone cable from the grey DSL port on your modem to your telephone wall socket.
    3. Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button.
    4. Allow 15 minutes for your modem to boot up and connect automatically.
    5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
      VX420-G2V Lights example
    6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
    7. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green PHONE port on your modem.
      VX420-G2V NBN FTTB/N plugin
    8. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the modem's barcode sticker.
      VX420-G2V barcode sticker example

    Your modem will automatically connect your devices to the best Wi-Fi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

     

    Smart Modem Gateway (VX420-G2H)

    Follow the instructions below to set up your Smart Modem Gateway (VX420-G2H) for nbn FTTB/N.

    First, ensure you have:

    • A message from us advising you to plug in your nbn modem.
    • An electrical outlet near your telephone wall socket.
    • A phone cable.
    • (Optional) Up to 4 Ethernet cables to connect devices via Ethernet.
    1. Connect the power cable from your modem's Power port to an electrical outlet.
    2. Connect a phone cable from the grey DSL port on your modem to your telephone wall socket.
    3. Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button.
    4. Allow 15 minutes for your modem to boot up and connect automatically.
    5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
      Smart Modem Gateway LED example - NBN FTTB/N
    6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
    7. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green PHONE port on your modem.
      Smart Modem Gateway plugin diagram - NBN FTTB/N
    8. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the modem's barcode sticker.
    9. Home Wireless Gateway barcode sticker - WiFi details

    Your modem will automatically connect your devices to the best Wi-Fi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

    Note for nbn services with 4G Backup: Whenever your modem’s 4G light is lit, that means your modem has automatically connected to the 4G Backup service because your nbn service is unavailable, such as during initial setup or network maintenance.

    Your nbn Phone will not work while 4G Backup is in use.

    Once you're connected to nbn, if you notice the 4G Backup service has turned back on for an extended period of time:

    1. Restart your modem.
    2. Make sure your modem is plugged in correctly for nbn.
    3. Contact us if the issue persists as we may need to investigate.
    Smart Modem Gateway 4G light

     

    VX220-G2V Modem

    Follow the instructions below to set up your VX220-G2V Modem for nbn FTTB/N.

    First, ensure you have:

    • A message from us advising you to plug in your nbn modem.
    • An electrical outlet near your telephone wall socket.
    • A phone cable.
    • (Optional) Up to 4 Ethernet cables to connect devices via Ethernet.

     

      1. Connect the power cable from your modem's Power port to an electrical outlet.
      2. Connect a phone cable from the grey DSL port on your modem to your telephone wall socket.
      3. Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button.
      4. Allow 15 minutes for your modem to boot up and connect automatically.
      5. Check the lights on your modem. If the Internet light is blue, you can start connecting your devices and getting online.
        VX220-G2V Modem LEDs
      6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
      7. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green PHONE port on your modem.
        VX220-G2V Modem - NBN FTTB/N Plugin
      8. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the modem's barcode sticker.
        VX220-G2V Modem barcode sticker

      Your modem will automatically connect your devices to the best Wi-Fi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

       

      TP-Link VR1600v

      Follow the instructions below or watch the video to set up your TP-Link VR1600v on nbn FTTB/N.

      First, ensure you have:

      • A message from us advising you to plug in your nbn modem.
      • An electrical outlet near your telephone wall socket.
      1. Connect the power cables from your modem's Power Port to an electrical outlet.
      2. Connect the included phone cable from the grey DSL port on your modem to your telephone wall socket.
      3. Make sure the electrical outlet for your modem is on, and press the modem's Power button.
      4. Allow 15 minutes for your modem to boot up and connect automatically.
      5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
      6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
      7. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the grey Phone1 port on your modem.
        NBN FTTB/N Diagram
      8. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the barcode sticker at the bottom of your modem.
        TP-Link VR1600v barcode sticker example - WiFi details

      We recommend connecting over the 5GHz Wi-Fi channel for faster performance. See Improving Wi-Fi Signal.

       

      TG-789 Broadband Gateway

      Follow the instructions below to set up your TG-789 on nbn FTTB/N.

      First, ensure you have:

      • A message from us advising you to plug in your nbn modem.
      • An electrical outlet near your telephone wall socket.
      1. Connect the power cables from your modem's Power Port to an electrical outlet.
      2. Connect the included phone cable from the grey DSL port on your modem to your telephone wall socket.
      3. Make sure the electrical outlet for your modem is on, and press the modem's Power button.
      4. Allow 15 minutes for your modem to boot up and connect automatically.
      5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
      6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
      7. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green Phone1 port on your modem.
        TG-789 NBN FTTB/N plugin diagram
      8. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the barcode sticker at the bottom of your modem.
        TG-789 barcode sticker example - WiFi details

      We recommend connecting over the 5GHz Wi-Fi channel for faster performance. See Improving Wi-Fi Signal.

       

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