Set up NBN FTTB/N

Select your modem to get started.

TPLinkVR1600v_mini
TP-Link VR1600v
TG789icon100
TG-789 Broadband Gateway
Smart Modem Gateway VX420-G2H
Smart Modem Gateway (VX420-G2H)
VX220-G2V Modem
VX220-G2V Modem
VX420-G2V Modem
VX420-G2V Modem
TG1icon100 Guides for previously sold modems
BYO Modem Nighthawk
Guides for common non-iiNet modems

TP-Link VR1600v

Follow the instructions below or watch the video to set up your TP-Link VR1600v on NBN FTTB/N.

First, ensure you have:

  • A message from us advising you to plug in your NBN modem.
  • An electrical outlet near your telephone wall socket.
  1. Connect the power cables from your modem's Power Port to an electrical outlet.
  2. Connect the included phone cable from the grey DSL port on your modem to your telephone wall socket.
  3. Make sure the electrical outlet for your modem is on, and press the modem's Power button.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
  6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  7. If you wish to use your iiNet NBN Phone service, plug a compatible handset into the grey Phone1 port on your modem.
    NBN FTTB/N Diagram
  8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem.
    TP-Link VR1600v barcode sticker example - WiFi details

We recommend connecting over the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.

 

TG-789 Broadband Gateway

Follow the instructions below to set up your TG-789 on NBN FTTB/N.

First, ensure you have:

  • A message from us advising you to plug in your NBN modem.
  • An electrical outlet near your telephone wall socket.
  1. Connect the power cables from your modem's Power Port to an electrical outlet.
  2. Connect the included phone cable from the grey DSL port on your modem to your telephone wall socket.
  3. Make sure the electrical outlet for your modem is on, and press the modem's Power button.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
  6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  7. If you wish to use your iiNet NBN Phone service, plug a compatible handset into the green Phone1 port on your modem.
    TG-789 NBN FTTB/N plugin diagram
  8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem.
    TG-789 barcode sticker example - WiFi details

We recommend connecting over the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.

More information:

 

Smart Modem Gateway (VX420-G2H)

Follow the instructions below to set up your Smart Modem Gateway (VX420-G2H) for NBN FTTB/N.

First, ensure you have:

  • A message from us advising you to plug in your NBN modem.
  • An electrical outlet near your telephone wall socket.
  • A phone cable.
  • (Optional) Up to 4 Ethernet cables to connect devices via Ethernet.
  1. Connect the power cable from your modem's Power port to an electrical outlet.
  2. Connect a phone cable from the grey DSL port on your modem to your telephone wall socket.
  3. Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
    Smart Modem Gateway LED example - NBN FTTB/N
  6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  7. If you wish to use your iiNet NBN Phone service, plug a compatible handset into the green PHONE port on your modem.
    Smart Modem Gateway plugin diagram - NBN FTTB/N
  8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.
  9. Home Wireless Gateway barcode sticker - WiFi details

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

Note for NBN services with 4G Backup: Whenever your modem’s 4G light is lit, that means your modem has automatically connected to the 4G Backup service because your NBN service is unavailable, such as during initial setup or network maintenance.

Your NBN Phone will not work while 4G Backup is in use.

Once you're connected to NBN, if you notice the 4G Backup service has turned back on for an extended period of time:

  1. Restart your modem.
  2. Make sure your modem is plugged in correctly for NBN.
  3. Contact us if the issue persists as we may need to investigate.
Smart Modem Gateway 4G light

 

VX220-G2V Modem

Follow the instructions below to set up your VX220-G2V Modem for NBN FTTB/N.

First, ensure you have:

  • A message from us advising you to plug in your NBN modem.
  • An electrical outlet near your telephone wall socket.
  • A phone cable.
  • (Optional) Up to 4 Ethernet cables to connect devices via Ethernet.
  1. Connect the power cable from your modem's Power port to an electrical outlet.
  2. Connect a phone cable from the grey DSL port on your modem to your telephone wall socket.
  3. Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Internet light is blue, you can start connecting your devices and getting online.
    VX220-G2V Modem LEDs
  6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  7. If you wish to use your iiNet NBN Phone service, plug a compatible handset into the green PHONE port on your modem.
    VX220-G2V Modem - NBN FTTB/N Plugin
  8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.
    VX220-G2V Modem barcode sticker

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

 

VX420-G2V Modem

Follow the instructions below to set up your VX420-G2V Modem for NBN FTTB/N.

First, ensure you have:

  • A message from us advising you to plug in your NBN modem.
  • An electrical outlet near your telephone wall socket.
  • A phone cable.
  • (Optional) Up to 4 Ethernet cables to connect devices via Ethernet.
  1. Connect the power cable from your modem's Power port to an electrical outlet.
  2. Connect a phone cable from the grey DSL port on your modem to your telephone wall socket.
  3. Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
    VX420-G2V Lights example
  6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  7. If you wish to use your iiNet NBN Phone service, plug a compatible handset into the green PHONE port on your modem.
    VX420-G2V NBN FTTB/N plugin
  8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.
    VX420-G2V barcode sticker example

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

 


Was this information helpful?

Why was it not helpful?

Please select an option





Thank you for your feedback.