Set up nbn FTTB/N

Select your modem to get started:

	TP-Link VR1600v
	TG-789 Broadband Gateway
	Smart Modem Gateway (VX420-G2H)
	VX220-G2V Modem
	VX420-G2V Modem
	Guides for previously sold modems
	Guides for common non-iiNet modems

Note: If you have an old nbn modem that you don't want to keep, please consider eWaste recycling facilities that may be offered by your local council.

TP-Link VR1600v

Follow the instructions below or watch the video to set up your TP-Link VR1600v on nbn FTTB/N.

First, ensure you have:

• A message from us advising you to plug in your nbn modem.
• An electrical outlet near your telephone wall socket.

1. Connect the power cables from your modem's Power Port to an electrical outlet.
2. Connect the included phone cable from the grey DSL port on your modem to your telephone wall socket.
3. Make sure the electrical outlet for your modem is on, and press the modem's Power button.
4. Allow 15 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
7. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the grey Phone1 port on your modem.
   
8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem.
   

We recommend connecting over the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.

TG-789 Broadband Gateway

Follow the instructions below to set up your TG-789 on nbn FTTB/N.

First, ensure you have:

• A message from us advising you to plug in your nbn modem.
• An electrical outlet near your telephone wall socket.

1. Connect the power cables from your modem's Power Port to an electrical outlet.
2. Connect the included phone cable from the grey DSL port on your modem to your telephone wall socket.
3. Make sure the electrical outlet for your modem is on, and press the modem's Power button.
4. Allow 15 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
7. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green Phone1 port on your modem.
   
8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem.
   

We recommend connecting over the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.

More information:

• Manual configuration

Smart Modem Gateway (VX420-G2H)

Follow the instructions below to set up your Smart Modem Gateway (VX420-G2H) for nbn FTTB/N.

First, ensure you have:

• A message from us advising you to plug in your nbn modem.
• An electrical outlet near your telephone wall socket.
• A phone cable.
• (Optional) Up to 4 Ethernet cables to connect devices via Ethernet.

1. Connect the power cable from your modem's Power port to an electrical outlet.
2. Connect a phone cable from the grey DSL port on your modem to your telephone wall socket.
3. Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button.
4. Allow 15 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
   
6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
7. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green PHONE port on your modem.
   
8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.
9. 

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

 Note for nbn services with 4G Backup: Whenever your modem’s 4G light is lit, that means your modem has automatically connected to the 4G Backup service because your nbn service is unavailable, such as during initial setup or network maintenance.

Your nbn Phone will not work while 4G Backup is in use.

Once you're connected to nbn, if you notice the 4G Backup service has turned back on for an extended period of time:

1. Restart your modem.
2. Make sure your modem is plugged in correctly for nbn.
3. Contact us if the issue persists as we may need to investigate.

VX220-G2V Modem

Follow the instructions below to set up your VX220-G2V Modem for nbn FTTB/N.

First, ensure you have:

• A message from us advising you to plug in your nbn modem.
• An electrical outlet near your telephone wall socket.
• A phone cable.
• (Optional) Up to 4 Ethernet cables to connect devices via Ethernet.

1. Connect the power cable from your modem's Power port to an electrical outlet.
2. Connect a phone cable from the grey DSL port on your modem to your telephone wall socket.
3. Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button.
4. Allow 15 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the Internet light is blue, you can start connecting your devices and getting online.
   
6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
7. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green PHONE port on your modem.
   
8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.
   

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

VX420-G2V Modem

Follow the instructions below to set up your VX420-G2V Modem for nbn FTTB/N.

First, ensure you have:

• A message from us advising you to plug in your nbn modem.
• An electrical outlet near your telephone wall socket.
• A phone cable.
• (Optional) Up to 4 Ethernet cables to connect devices via Ethernet.

1. Connect the power cable from your modem's Power port to an electrical outlet.
2. Connect a phone cable from the grey DSL port on your modem to your telephone wall socket.
3. Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button.
4. Allow 15 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
   
6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
7. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green PHONE port on your modem.
   
8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.
   

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.