Troubleshooting NBN Wireless for No connection

Please follow the steps below and proceed to next step if the issue persists.


Step 1) Check Network Status


Step 2) Check your cables

  • Locate your indoor NBN™ Network Connection Box and modem and ensure that they are connected correctly.
  • Check that all cables are in good condition and plugged in securely, without any kinks.
NBN Wireless Diagram


Step 3) Restart your NBN™ Network Connection Box and modem

  • Locate your indoor NBN™ Connection Box. This is most commonly installed on the inside of an outer wall of the premises, sometimes in the garage.
  • Turn off the electrical outlets for both the NBN™ Connection Box and your modem and leave them off for at least 60 seconds.
  • Turn both outlets back on and wait for the box and modem lights to settle.
  • Attempt to view a website.
  • If your NBN™ Connection Box STATUS light is red after rebooting, please call us on 13 22 58 for assistance.
NBN Wireless lights


Step 4) Check your home network

  • Attempt to view a website on other devices connected to your modem via WiFi or Ethernet cable
  • If your device is connected via WiFi, stand next to your modem to rule out any WiFi signal issues.
  • If you can view websites on devices connected via Ethernet cable but not on WiFi, switch to troubleshooting WiFi No Connection.
  • If you lose your WiFi connection in certain parts of your home, see our guide on improving WiFi signals.
  • If you can view websites on some devices but not others, see our guide on Browsing issues.


    Step 5) Call us on 13 22 58 for further assistance


    Appendix - NBN™ Wireless antenna

    Your NBN™ Wireless antenna must be kept clear of obstructions such as tree branches, which can weaken your wireless broadband signal.

    Severe weather conditions resulting in heavy cloud cover may also cause connection issues.

    If your antenna has been damaged, please call us on 13 22 58 for assistance.