Wireless

Legacy iiNet Modem Resources

If your modem was purchased elsewhere, please use Google search results or visit the manufacturer's website for support information. You'll need the iiNet Broadband Settings.  

NBN™ hardware compatibility

Here’s a breakdown of the features and NBN™ services supported on the modems currently and previously sold by us. Please note: The included Netphone/NBN™ Phone (VoIP) service and any included calls will NOT be available if you choose to…

Updating your Username and Password in iiNet Modem Settings

The majority of iiNet connections do not require a manual update to the modem settings when your broadband username and/or password changes. These instructions are particularly useful for off-net ADSL. iiNet modems which have not been…

Set up NBN Wireless

Select your modem to get started.

Gathering diagnostics for an NBN speed issue

This article will walk you through how to gather diagnostics for an NBN™ speed fault. One of our friendly Customer Service Representatives may ask you to complete these steps when you contact us to troubleshoot a speed issue with your NBN…

Troubleshooting NBN Wireless for Speed issues

Please follow the steps below and proceed to next step if the issue persists.

WiFi Modem Details

Important: The model of modem shipped under this offer may change without notice based on stock levels and other factors. The modem we send you will always be suitable for your selected plan.    NBN™ plans NBN™ services include NBN™…

Troubleshooting NBN Wireless for No connection

Please follow the steps below and proceed to next step if the issue persists.  

Set up Guest WiFi on TG-1 or TG-789 Broadband Gateway

Guest WiFi allows you to share your internet access with friends and family who visit without giving them your main WiFi password.

Troubleshooting NBN Wireless for Dropouts

Please follow the steps below and proceed to next step if the issue persists.