Change your password in Toolbox

Are you a customer?
We can make sure you get help that's relevant to your services if you confirm some details about your account.
You can change this selection at any time.

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

If you've forgotten your password, please see How to retrieve a forgotten password.


  1. Log in to Toolbox and select Manage Email, then select Manage for the username you wish to change the password for. 
    Toolbox change password 1
  2. You'll see a list of mailbox settings. Under "Update password", select Update password
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  3. Fill out the form with your Current Password, New Password and Confim Password, then select Change password.

    Note: Passwords must meet the requirements in our Password Policy
    Toolbox change password 3
  4. After changing your password, you may need to update your password in your email client settings.

If you need help, please contact our Billing Team via LiveChat.