Understanding your invoice

Please enter your Customer ID number.

This will allow us to provide information that's relevant to your services.

You will be able to find your Customer ID on any invoices or emails we have sent you.

Please enter your Customer ID.

If you don't have your Customer ID handy, just let us know what your Toolbox looks like.

This article is shown as a result of the customer details you provided.

You can change this selection at any time.

This article will help you understand your iiNet invoice.

You can download your invoices from Toolbox. If you've never logged in to Toolbox before, please see An Introduction to Toolbox.

  1. Your Account Number and Invoice Number are displayed here.
    Understanding your iiNet invoice 1

    You can use these as a reference if you need to contact us.
  2. Your Opening BalanceBill Amount and total Amount Due give a top line view of charges incurred and owing.
    Understanding your iiNet invoice 2
  3. Your Payment Due Date is the date on which payment must be made.
    Understanding your iiNet invoice 3

    Note - Direct debit payments may be taken up to 3 working days prior to this.
  4. Your Account Summary displays a summary of the charges for each type of service you have.
    Understanding your iiNet invoice 4
  5. Any payments you've made manually since your last invoice are shown here.
    Understanding your iiNet invoice 5
  6. This section displays any adjustments made to your previous invoice.
    Understanding your iiNet invoice 6
  7. Invoice charge details gives you a more detailed breakdown of charges.
    Understanding your iiNet invoice 7
  8. This includes the period any charges cover.
    Understanding your iiNet invoice 7
    iiNet services are billed monthly in advance - so a January invoice will include charges for February.
  9. Any pro-rated charges are for part of the month only.

    For example, this can happen if you change plans partway through the month.
  10. Zero cost services such as mailboxes appear with no charges.
    Understanding your iiNet invoice 9
  11. Excess usage charges such as PAYG calls are displayed here.
    Understanding your iiNet invoice 10

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