Update payment details in Toolbox

Please enter your Customer ID number.

This will allow us to provide information that's relevant to your services.

You will be able to find your Customer ID on any invoices or emails we have sent you.

Please enter your Customer ID.

If you don't have your Customer ID handy, just let us know what your Toolbox looks like.

This article is shown as a result of the customer details you provided.

You can change this selection at any time.

It’s easy to update your payment details in Toolbox. Your payment details will be used to auto-pay your iiNet invoice each month.

Important: If you have an overdue invoice, saving new payment details will trigger an automatic payment, so make sure you’re ready to pay before you save.

 

Select one of the links below to jump to a query:

 

 

  1. Log in to Toolbox and hit Payment Details.
     
    Never logged into Toolbox before? Check out An Introduction to Toolbox.
  2. You’ll see your current Payment Method. Hit Edit Payment Method. 
     
    Toolbox - Edit Payment Method
  3. Choose Credit Card or Direct Debit, then fill out the required details:

    - For Credit Card (which includes debit cards) you’ll need your Name on Card, Card Number, Expiration Date and Security Code.

    - For Direct Debit, you’ll need your BSB, Account number, and Account name. You’ll also need to agree to the Direct Debit Authority Agreement.
  4. Click Review my order to submit your change request and finish. 
     
    Toolbox - Payment Method Review my order

 

Can I use a gift card as my payment details?

Sorry, but your payment details must use an Authorised Deposit-taking Institution (ADI). Gift cards such as Visa Debit gift cards aren’t considered ADIs, so they can’t be used as your iiNet payment details.

 

Was this information helpful?

Why was it not helpful?

Please select an option





Thank you for your feedback.