Update payment details in Toolbox

Please enter your Customer ID number.

This will allow us to provide information that's relevant to your services.

You will be able to find your Customer ID on any invoices or emails we have sent you.

Please enter your Customer ID.

If you don't have your Customer ID handy, just let us know what your Toolbox looks like.

This article is shown as a result of the customer details you provided.

You can change this selection at any time.

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

Note: If you have an outstanding balance on your account (e.g. an overdue invoice), an automatic payment for the amount owing will be attempted when you save your new payment details.


  1. Log in to Toolbox and select Payment Details.
  2. Under "Payment Method", current payment details will be shown. Select Edit Payment Method
    Toolbox payment details 1
  3. Select either Credit Card or Direct Debit, then fill out the required details for your selected payment method:

    - Credit Card (Credit or Debit cards) requires a Name on Card, Card Number, Expiration Date and Security Code. Applicable surcharges for Amex cards will be noted at the end of the form.

    - Direct Debit requires a BSB and Account number, an Account name, and agreement to the terms and conditions of the Direct Debit Authority Agreement.

    Please note: Payment details must use an Authorised Deposit-taking Institution (ADI). Non-ADI payment methods such as Visa Debit gift cards cannot be used.
  4. Click Review my order to submit your change request and finish. 
    Toolbox payment details 2


iiNet regularly reviews our Amex surcharges as per RBA merchant pricing rules. Our current surcharges are based on actual costs and can be found in our Pricing Schedule.

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