Factors affecting Fixed Wireless broadband speed

All Home Wireless Broadband plans offer a maximum download speed and upload speed of 20Mbps and 2Mbps, respectively. Speeds and connectivity may vary according to the factors listed below. Home Wireless Broadband is suitable for:

  • Social media, browsing, emails
  • Standard and High Definition streaming
  • Suitable for approximately 1-3 simultaneous users/devices

Home Wireless Broadband is not suitable for 4K streaming and may not be suitable for online gaming. Very large files might be slow to load. The maximum speed available on this plan (20Mbps) during off-peak times and is a limit on what speeds you can receive, not a measurement of what you will actually receive at all times. You may experience slower speeds than this during busy periods and at other times.

Factors that may affect your Home Wireless Broadband connection speed and connectivity

  • Coverage
    Predicted and actual coverage may vary due to the nature of radio based mobile networks and other factors at any specific location, such as distance from the network base station, building materials, and geographic features (hills, buildings and trees etc.).
  • Quality and capability of hardware
    This can include modems, WiFi routers and Ethernet or phone cables.
  • WiFi signal interference
    Learn how to improve your home or office’s WiFi signal.
  • Number of connected devices
    When too many devices share the same bandwidth (e.g., 3+ users streaming HD content) data flow may become limited and result in slower speeds across each user or device.
  • Network Congestion
    Speeds may slow when the network is experiencing periods of high usage that cause congestion. During periods of network congestion, we may de-prioritise your Home Wireless speeds. This could mean that during periods of congestion some data traffic will receive less priority over other traffic on the network, and you may experience slower Home Wireless speeds as a result.
  • Which content is being accessed
    There may be insufficient server capacity or other issues affecting a specific website or online game.

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