Here's what the status lights mean on your Wi-Fi Max Modem.
There's one light on the front of the modem to quickly check the modem status, and a column of 3 lights on the back of the modem. From top to bottom, they are: Bluetooth/WPS…
The iiNet Wi-Fi Max modem has a Mobile Backup feature, which helps keep you connected even if your main internet connection goes down.
You can set up up to 3 mobile devices (like smartphones or tablets) to act as backup internet sources.…
Here's what the status lights mean on your Wi-Fi Max 5G Modem.
There's one light on the front of the modem to quickly check the modem status, and a column of 2 lights on the back of the modem. From top to bottom, they are: Bluetooth/WPS…
iiNet relies on nbn®’s infrastructure to deliver our nbn services. On occasion, this infrastructure may be affected by unplanned outages or maintenance which can subsequently affect the nbn service we deliver to you.
Before contacting…
Here’s how you can set up a compatible bring-your-own (BYO) modem for iiNet FTTH on the Opticomm or RedTrain network.
Your Netphone service and included calls are not available if you use a BYO modem.
Select one of the links below to…
You may have received a notice about moving to a new plan for your iiNet service.
Due to a number of factors, including recent changes in wholesale pricing, we've updated the pricing on some of our current plans.
We’re working to move…
From 18 April 2025, if you want to transfer your nbn service to another provider, you’ll need your nbn AVC ID.
An nbn AVC ID is a unique 15-character ID number that identifies your nbn service, e.g. “AVC123456789000”.
nbn AVC IDs are…
If you're experiencing an issue with your nbn service, you can run a service test in Toolbox. Running this test is limited to once every 30 minutes.
This test is not available for nbn Satellite services.
Note: You don't need to use a…
Checking the status lights on your nbn Connection Box (NCB) for nbn HFC can be useful for troubleshooting.
Select one of the links below to jump to a query: