Broadband

Find your MAC address on Android OS

This article will show you how to find the MAC address of a device running Android OS. Each device, such as a computer, smartphone or tablet, has a unique MAC address. You may need a device's MAC address when setting up features such as…

Find your MAC address on iPhone and iPad

This article will show you how to find the MAC address of an iPhone or iPad. These devices run an operating system called iOS. Each device, such as a computer, smartphone or tablet, has a unique MAC address. You may need a device's MAC…

Find your MAC address on Windows OS

This article will show you how to find the MAC address of a device running Windows OS. These instructions will work for Windows 7, 8, 10 and 11. Each device, such as a computer, smartphone or tablet, has a unique MAC address. You may need…

Find your MAC address on Mac OS

This article will show you how to find the MAC address of a device running Mac OS. Each device, such as a computer, smartphone or tablet, has a unique MAC address. You may need a device's MAC address when setting up features such as…

VX220-G2V Modem status lights

This article will explain the status lights found on the VX220-G2V Modem, which may be useful during setup and troubleshooting.

Sagemcom 5866 modem status lights

This article will explain the status lights found on the 5G Modem (Sagemcom 5866), which may be useful during setup and troubleshooting.

VX420-G2V modem status lights

This article will explain the status lights found on the VX420-G2V modem, which may be useful during setup and troubleshooting.

Troubleshooting 5G Home Broadband for Speed Issues

Turn off your modem for at least 10 seconds. Turn your modem back on and wait approximately 3 minutes for the modem lights to settle. If your modem lights indicate a low signal, move your modem to another location. These tips will help…

Troubleshooting 5G Home Broadband for No Connection

Please note: Your 5G Home Broadband service is only for use at the address nominated on your application. If you've moved home, please see Moving Home and contact us to make arrangements.  

Nokia FastMile modem status lights

This article will explain the status lights found on the 5G Modem (Nokia FastMile) which may be useful during setup and troubleshooting.