Broadband

If your modem was purchased elsewhere, please check its user manual or visit the manufacturer's website for support information on how to perform a factory reset. Important: A factory reset will remove all custom settings from a modem,…

If your modem was purchased elsewhere, please consult your modem's user manual for instructions on how to do this. What is the modem login password and why should I change it? Your modem login password is used to log in to the modem's…

Important: The model of modem shipped under this offer may change without notice based on stock levels and other factors. The modem we send you will always be suitable for your selected plan.    NBN® plans NBN® services include NBN®…

If your modem is a non-iiNet-supplied modem, please see Non-iiNet Modem Setup Guides.

We may provide an interim Mobile Broadband solution when an NBN connection or fault is delayed by more than 3 days. Select your modem to get started:  

Please follow the steps below to set up your TP-Link Deco.Please note: Most TP-Link Deco modems have at least 2 Ethernet ports that can be used for setup purposes.

Please follow the steps below to set up your TP-Link Archer VR400.

Please follow the steps below to set up your TP-Link Archer AX10.

Please follow the steps below to set up your Netgear Nighthawk AX5 Modem. Before you install your router, attach the antennas to the router. Note: Make sure to match the labels on the antennas with the labels on the router. The antennas…

Please follow the steps below to set up your NetComm NF18MESH Modem.