Broadband

NetComm NL20 status lights

Here's what the status lights mean on your NetComm NL20 modem.  

Wi-Fi Max Modem status lights

Here's what the status lights mean on your Wi-Fi Max Modem. There's one light on the front of the modem to quickly check the modem status, and a column of 3 lights on the back of the modem. From top to bottom, they are: Bluetooth/WPS…

Set up Mobile Backup on your Wi-Fi Max Modem

The iiNet Wi-Fi Max modem has a Mobile Backup feature, which helps keep you connected for work, streaming or browsing, even if your main internet connection goes down.    Select one of the links below to jump to a query:

Wi-Fi Max 5G Modem Status Lights

Here's what the status lights mean on your Wi-Fi Max 5G Modem. There's one light on the front of the modem to quickly check the modem status, and a column of 2 lights on the back of the modem. From top to bottom, they are: Bluetooth/WPS…

How to set up Parental Control on iiNet modems

Some iiNet modems have Parental Control features - here's how to set them up. For more info about online safety, check out Parental safety advice.   Choose your modem:

Set up BYO modems on FTTH

Here’s how you can set up a compatible bring-your-own (BYO) modem for iiNet FTTH on the Opticomm or RedTrain network. Your Netphone service and included calls are not available if you use a BYO modem.   Select one of the links below to…

Why your iiNet plan is changing

You may have received a notice about moving to a new plan for your iiNet service. Due to a number of factors, including recent changes in wholesale pricing, we've updated the pricing on some of our current plans. We’re working to move…

Where to find your nbn® AVC ID

From 18 April 2025, if you want to transfer your nbn service to another provider, you’ll need your nbn AVC ID. An nbn AVC ID is a unique 15-character ID number that identifies your nbn service, e.g. “AVC123456789000”. nbn AVC IDs are…

Run an nbn® connection test in Toolbox

If you're experiencing an issue with your nbn service, you can run an nbn® connection test in Toolbox. This test is not available for nbn Satellite services. Note: You can only have one active test at a time.   Note: You don't need to…

nbn® HFC Connection Box Status Lights

Checking the status lights on your nbn Connection Box (NCB) for nbn HFC can be useful for troubleshooting.   Select one of the links below to jump to a query: