Checking the status lights on your nbn Connection Box (NCB) for nbn HFC can be useful for troubleshooting.
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This page will provide information about the iiNet nbn Seniors Card plan, which is closed to new customers and cannot be added as an additional service.
An existing nbn Seniors Card plan cannot be relocated to a new address - if your…
We recently notified you that you will be receiving (or are entitled to) an nbn rebate. This rebate is provided by nbn® because you have previously experienced an issue with your nbn service.
There are several reasons why you may be…
A factory reset is a last resort to fix a problem with your modem settings, or if you can't remember the modem password. You'll lose all your custom settings including any custom Wi-Fi name and password, so be ready to set up your modem …
Your modem login password is used to log in to the modem's default gateway and change your modem settings.
You'll need a strong custom password if you're going to use Remote Access on your modem. It's also useful to stop guests from being…
Here's some information about the iiNet modem you'll get with your order.
The modem shipped under this offer may change without notice based on stock levels and other factors, but it will always work with your iiNet service.
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These guides will help you set up and use your iiNet modem. You can find the name of your modem on its barcode sticker.
Don't have an iiNet modem? Check out our BYO Modem Setup Guides.
iiNet modems are not locked to iiNet as a service…
We may provide an interim Mobile Broadband solution with a Pocket Wi-Fi® 4 when your nbn connection or fault is delayed by more than 3 days.
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