Broadband

Here’s what you need to know about speeds on iiNet nbn.   Select one of the links below to jump to a query:

This information applies to nbn Satellite services provided by iiNet before 6 December 2023. nbn® has created a Fair Use Policy to help protect national service quality on the nbn Satellite network. Please note that this Fair Use Policy…

Here's what the status lights mean on your nbn Connection Box (NCB) for nbn FTTC. You may need to slide back the panel to see the status lights.  

Checking the status lights on your Network Termination Units (NTU) for Ultra Broadband FTTB can be useful for troubleshooting. Not every FTTB service has an NTU.   Choose your NTU:

Bandwidth control or Quality of Service (QoS) stops your modem trying to upload faster than the speed of your nbn plan, which can cause data packets to be lost. iiNet modems handle bandwidth control automatically, but some third-party…

Checking the status lights on your nbn Connection Box (NCB) for nbn Wireless can be useful for troubleshooting.  

This article will walk you through how to gather diagnostics for an nbn speed fault. We may ask you to complete these steps when you contact us about a speed issue with your nbn service. If you get stuck, please call us on 13 22 58 and we…

This article will explain how the different nbn technologies may be connected to your home, including any requirements for nbn equipment installation. If you're looking for nbn setup guides, check out iiNet Modem Guides or BYO Modem Setup…

If your BYO modem is still offline after you've plugged it in, you may need to update some settings. All other settings should be left as default. Not sure how to update your modem's settings? We've got some nbn setup guides for popular…