Broadband

Turn off your modem at the wall socket. Wait 60 seconds and turn your modem back on. When the modem lights have settled into a stable pattern, run a speed test.Note: If you're testing your speed on a device connected to your…

Select your modem to get started:

Whether you’re re-using a modem from your previous nbn® provider or you bought one from your local computer store, most nbn modems will work with iiNet nbn. However, there are a few exceptions that we'll explain here. Select one of the…

Select one of the links below to jump to a query:

Select your modem to get started:

If your nbn FTTP service is running slowly, these steps will help you identify the issue.

If your nbn FTTP service is offline, you won’t be able to visit a website, browse, stream, or download. Email and any other services that use the internet will not work. These steps will help you identify the issue.

If your nbn FTTP service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

Select one of the links below to jump to a query:

If your nbn FTTC service is running slowly, these steps will help you identify the issue.