Broadband

Troubleshooting NBN FTTC for Dropouts

Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait for the modem lights to settle.

Set up NBN FTTB/N

Select your modem to get started.

Troubleshooting NBN FTTB/FTTN for Dropouts

Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait for the modem lights to settle.

Set up NBN HFC

Select your modem to get started.

Troubleshooting NBN HFC for Speed Issues

Visit our Network Status page to see any known issues in your area that may be affecting your service speed. Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait for the modem lights to settle.…

Troubleshooting NBN HFC for No connection

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Troubleshooting NBN HFC for Dropouts

Turn off the electrical outlets for both the NBN Connection Box and your modem and leave them off for at least 10 seconds. Turn both outlets back on and wait for the modem lights to settle.

Set up NBN Wireless

Select your modem to get started.