Set up 5G Home Broadband

Select your modem to get started:

	Nokia FastMile 3.2 5G Modem (Supplied from 29 March 2023)
	Sagemcom 5866 5G Modem
	Nokia FastMile R1 5G Modem

Note: If you have an old modem that you don't want to keep, please consider eWaste recycling facilities that may be offered by your local council.

Nokia FastMile 3.2 5G Modem

Follow the instructions below to set up your 5G Modem (Nokia FastMile 3.25G modem) for 5G Home Broadband.

First, ensure you have:

• A message from us advising you to plug in your modem.
• An available electrical outlet.
• Unplugged your old broadband modem.

Your iiNet 5G SIM has already been inserted for your convenience. Please do not remove the SIM as it won't work on other devices.

Choose a good spot for your modem:

• A clear, elevated space near a window is ideal.
• Avoid direct sunlight as this can cause your modem to overheat.
• Placing the modem on the floor or in a cupboard may cause a weak signal.
• Using the same spot as your old modem for NBN or other broadband services will not work unless it is in a clear, elevated space near a window.
• You can try different spots if your first spot isn’t giving you a strong signal.
• Use the Nokia WiFi App to achieve the best connection results.

Set up via the Nokia WiFi App

This is available on Android and iOS.

1. Download and open the Nokia WiFi app on a mobile device.
2. Accept permission for “Nokia WiFi” to find and connect to devices on your local network. and the permission to receive notifications regarding alerts, sounds and icon badges.
3. Connect the mobile device to a WiFi network
4. In the Nokia WiFi app, tap Get Started.
   
5. Select Scan code, or select No QR Code? Enter manually.
   
6. Follow the advice on how to position the modem.
   
7. On the Insert SIM card screen, press Next.
8. Power on the modem by plugging it into an electrical outlet and pressing the on/off button on the back of the modem. Click Next.
9. Connect your devices to the network and click I'm Connected.
   
10. The app will provide info on your connection. You can Reposition gateway or click Next.
    
11. Once you’re happy with the connection, click Finish.

Set up manually

1. Place the modem in the intended location and use the supplied power cable to connect the modem gateway to an electrical outlet.
   
2. Press the Power On button on the back of the modem gateway.
3. The LED on the top of the modem will turn on, and will start to search for a 4G and 5G signal. Searching for a signal takes about 2 to 3 minutes Do not turn off the FastMile while searching.
4. The Center LED will turn green when connected to 4G, and the 5G LED will light up if a 5G network is found.
   
5. If the 5G light is off or indicates a low signal, move your modem to another location, ideally near a window and away from direct sunlight.
6. Once repositioned, press the TEST button on the back of the modem to check the network.
   Note: If the 5G light remains off, please call us on 13 22 58 for assistance.
7. You can use an additional Ethernet cable to connect a computer to any of the two LAN ports on the back of the modem.

If you wish to connect your devices via WiFi, there are two options:
- A) Use the WiFi Network name and Password on the barcode sticker on the base of your modem gateway.

- B) (Smartphones only) scan the WiFi QR code on the modem's barcode sticker.
- C) Press the WPS button on the back of your modem gateway.

Your modem will automatically connect your devices to the best WiFi network possible. Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

Sagemcomm 5866 5G Modem

Follow the instructions below, or watch the video to set up your 5G Modem (Sagemcom 5866) for 5G Home Broadband.

First, ensure you have:

• A message from us advising you to plug in your modem.
• An available electrical outlet.
• Unplugged your old broadband modem.

Choose a good spot for your modem:

• A clear, elevated space near a window is ideal.
• Avoid direct sunlight as this can cause your modem to overheat.
• Placing the modem on the floor or in a cupboard may cause a weak signal.
• You don’t have to use the same spot as your old modem for NBN or other broadband services.
• You can try different spots if your first spot isn’t giving you a strong signal.

1. Your iiNet 5G SIM has already been inserted for your convenience. Please do not remove the SIM as it won't work in other devices.
2. Use the supplied power cable to connect the modem to an electrical outlet, then turn it on using the Power button located on the base.
   
3. Wait approximately 3 minutes for the modem to boot up and configure.
4. If the Signal lights are off or indicate a low signal, move your modem to another location, ideally near a window and away from direct sunlight.
   
   Note: If your Signal lights remain off, please call us on 13 22 58 for assistance.
5. You can use an additional Ethernet cable to connect a computer to any of the 3 LAN ports.
6. If you wish to connect your devices via WiFi, there are 3 options:
   - A) Use the WiFi Network name and Password on the barcode sticker on the back of your modem.
   - B) (Smartphones only) scan the WiFi QR code on the modem's barcode sticker.
   - C) Enable WiFi Protected Setup (WPS) on your device then press the WPS button on the back of your modem.
   

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

Nokia FastMile R1 5G Modem

Follow the instructions below to set up your 5G Modem (Nokia FastMile) for 5G Home Broadband.

First, ensure you have:

• A message from us advising you to plug in your modem.
• An available electrical outlet.
• Unplugged your old broadband modem.

Choose a good spot for your modem:

• A clear, elevated space near a window is ideal.
• Avoid direct sunlight as this can cause your modem to overheat.
• Placing the modem on the floor or in a cupboard may cause a weak signal.
• You don’t have to use the same spot as your old modem for NBN or other broadband services.
• You can try different spots if your first spot isn’t giving you a strong signal.

1. Your iiNet 5G SIM has already been inserted for your convenience. Please do not remove the SIM as it won't work in other devices.
2. Use the supplied power cable to connect the modem to an electrical outlet, then turn it on using the ON/OFF button located on the base.
   
3. Wait approximately 5 minutes for the modem to boot up and configure.
4. If the 5G light is off or indicates a low signal by being orange or red, move your modem to another location, ideally near a window and away from direct sunlight. The Signal Direction light on the outer ring of the LED panel will indicate the direction of the strongest 5G signal.
   Note: If the 5G light remains off, please call us on 13 22 58 for assistance.
   
5. You can use an additional Ethernet cable to connect a computer to any of the 3 LAN ports on the base.
6. If you wish to connect your devices via WiFi, there are 3 options:
   - A) Use the WiFi Network name and Password on the barcode sticker on the base of your modem.
   - B) (Smartphones only) scan the WiFi QR code on the modem's barcode sticker.
   
   - C) Enable WiFi Protected Setup (WPS) on your device then press the WPS button on the base of your modem.
   

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.