Set up 5G Home Broadband

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them. 

Note: Your iiNet 5G SIM is already inside your 5G Modem. Please don't remove it because the SIM won't work in other devices.

Select your modem

Wi-fI Max 5G
 Wi-Fi Max 5G Modem (5FWA2025)
Supplied from 23 July 2025
Nokia Fastmile 3.2
 Nokia FastMile 3.2 5G Modem
Sagemcom 5866 5G Modem
 Sagemcom 5866 5G Modem
Nokia FastMile 5G Modem
 Nokia FastMile R1 5G Modem

 

Wi-Fi Max 5G Modem (5FWA2025)

Choose a good spot for your modem:

  • A clear, elevated space near a window is ideal.
  • Avoid direct sunlight as this can cause your modem to overheat.
  • Placing the modem on the floor or in a cupboard may cause a weak signal.
  • You don’t have to use the same spot as your old modem for nbn® or other broadband services.
  • You can try different spots if your first spot isn’t giving you a strong signal.
  • Use the My Internet Connect app to achieve the best connection results.

Set up with the My Internet Connect app

You can download the My Internet Connect App (Android / iOS).

  1. Open the App and follow the prompts until you get to Check your modem status.
  2. Use the power cable to plug your modem's Power port into a power outlet and press the ON/OFF button.
  3. Wait for the light on the front of your modem to turn solid blue.
    No blue light? If the light on the front of your modem is solid orange you're connected to 4G. In some instances, the modem may connect you to 4G if it provides a better signal than 5G. Your devices will automatically connect to the best network possible. Try repositioning your modem or give us a call on 13 22 58 and we'll help you out.
  4. Click Next to Connect to your modem’s Wi-Fi.
    • Click Open Camera to scan the QR code on your modem's barcode sticker. Once connected, you’ll automatically go to the next step.
    • Click Enter Your Details Manually to follow the instructions to connect the Wi-Fi, then press Next to continue.
  5. If your signal strength is poor, you'll be prompted to press Start to to Check your signal.
    • You'll need to follow the promps to move your modem to another location, ideally near a window and away from direct sunlight and Check Again.
    • Once you’ve found the perfect location, click Continue.
  6. You’ll be prompted to Enter the Login Password. This is the Login Password found on on your modem's barcode sticker on the bottom of the modem. Once entered, click Remember Password, then Login.
    Note: You’ll be prompted to Change the Login Password, or Skip to continue. If you change the Login Password, make sure you save it somewhere secure so you can easily access it later—especially if you need to access the modem dashboard, set up the app again or switch to a new device.
    Wi-Fi Max 5G Barcode - Modem Login
  7. Allocate a name for your modem and click Save, or click Skip to finish the setup.
    Set Up 5G - Wi-FiMax - App
  8. Connect your devices.
    Got extra ethernet? You can connect 2 devices to your modem’s yellow LAN ports.
    If you want to connect your devices via Wi-Fi, you have 3 options:
    • Use the Wi-Fi Network name and Password on your modem's barcode sticker.
    • Scan the QR code on your modem's barcode sticker (Smartphones only).
      Barcode - Wi-Fi Details & QR
    • Enable Wi-Fi Protected Setup (WPS) on your device then press the Pair button on the back of your modem for 3 seconds.

 

Set up manually

  1. Use the power cable to plug your modem's Power port into a power outlet.
  2. Press the ON/OFF button on the back of the modem.
    Set Up 5G - Wi-Fi Max 5G - Plugin
  3. Leave your modem alone for 2 minutes while it runs through the automatic setup.
  4. Check the light on the front your modem. If it’s solid blue, you’re connected to 5G, and you can start connecting your devices.
    No blue light? If the light on the front of your modem is solid orange you're connected to 4G. In some instances, the modem may connect you to 4G if it provides a better signal than 5G. Your devices will automatically connect to the best network possible. Try repositioning your modem or give us a call on 13 22 58 and we'll help you out.
  5. Connect your devices.
    Got extra ethernet? You can connect 2 devices to your modem’s yellow LAN ports.
    If you want to connect your devices via Wi-Fi, you have 3 options:
    • Use the Wi-Fi Network name and Password on your modem's barcode sticker.
    • Scan the QR code on your modem's barcode sticker (Smartphones only).
      Barcode - Wi-Fi Details & QR
    • Enable Wi-Fi Protected Setup (WPS) on your device then press the Pair button on the back of your modem for 3 seconds.

 

    If you want to change your Wi-Fi name or password, use this guide.

    If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.

     

    Nokia FastMile 3.2 Modem

    Choose a good spot for your modem:

    • A clear, elevated space near a window is ideal.
    • Avoid direct sunlight as this can cause your modem to overheat.
    • Placing the modem on the floor or in a cupboard may cause a weak signal.
    • You don’t have to use the same spot as your old modem for nbn® or other broadband services.
    • You can try different spots if your first spot isn’t giving you a strong signal.
    • Use the Nokia Wi-Fi App to achieve the best connection results.

    Set up with the Nokia Wi-Fi App

    This is available on Android and iOS. Don't want to use the app? You can set up without the app instead.

    1. Download and open the Nokia Wi-Fi app on a mobile device.
    2. Accept permission for “Nokia Wi-Fi” to find and connect to devices on your local network. and the permission to receive notifications regarding alerts, sounds and icon badges.
    3. Connect the mobile device to a Wi-Fi network.
    4. In the Nokia Wi-Fi app, tap Get Started.
      Nokia Wifi App - Get Started
    5. Select Scan code, or select No QR Code? Enter manually.
      Nokia Wifi App - Scan QR
    6. Follow the advice on how to position the modem.
      Nokia Wifi App - Position the modem
    7. On the Insert SIM card screen, press Next.
    8. Power on the modem by plugging it into an electrical outlet and pressing the on/off button on the back of the modem. Click Next.
    9. Connect your devices to the network and click I'm Connected.
      Nokia Wifi App - I'm Connected
    10. The app will provide info on your connection. You can Reposition gateway or click Next.
      Nokia Wifi App - Connection Status
    11. Once you’re happy with the connection, click Finish.

    Set up manually

    1. Place the modem in the intended location and use the supplied power cable to connect the modem gateway to an electrical outlet.
      Nokia Fastmile 3.2 Plug
    2. Press the Power On button on the back of the modem gateway.
    3. The LED on the top of the modem will turn on, and will start to search for a 4G and 5G signal. Searching for a signal takes about 2 to 3 minutes Do not turn off the FastMile while searching.
    4. The Center LED will turn green when connected to 4G, and the 5G LED will light up if a 5G network is found.
      Nokia Fastmile LED
    5. If the 5G light is off or indicates a low signal, move your modem to another location, ideally near a window and away from direct sunlight.
    6. Once repositioned, press the TEST button on the back of the modem to check the network.
      Note: If the 5G light remains off, please call us on 13 22 58 for assistance.
    7. You can use an additional Ethernet cable to connect a computer to any of the two LAN ports on the back of the modem.

    If you wish to connect your devices via Wi-Fi, there are two options:
    - A) Use the Wi-Fi Network name and Password on the barcode sticker on the base of your modem gateway.

    Nokia FM3.2 Wifi Name/Password


    - B) (Smartphones only) scan the Wi-Fi QR code on the modem's barcode sticker.
    - C) Press the WPS button on the back of your modem gateway.

    Nokia Fastmile 3.2 WPS Button

    Your modem will automatically connect your devices to the best Wi-Fi network possible. Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

     

    Sagemcomm 5866 5G Modem

     

    Choose a good spot for your modem:

    • A clear, elevated space near a window is ideal.
    • Avoid direct sunlight as this can cause your modem to overheat.
    • Placing the modem on the floor or in a cupboard may cause a weak signal.
    • You don’t have to use the same spot as your old modem for nbn® or other broadband services.
    • You can try different spots if your first spot isn’t giving you a strong signal.
    1. Your iiNet 5G SIM has already been inserted for your convenience. Please do not remove the SIM as it won't work in other devices.
    2. Use the supplied power cable to connect the modem to an electrical outlet, then turn it on using the Power button located on the base.
      5G Modem plugin
    3. Wait approximately 3 minutes for the modem to boot up and configure.
    4. If the Signal lights are off or indicate a low signal, move your modem to another location, ideally near a window and away from direct sunlight.
      5G modem Signal lights
      Note: If your Signal lights remain off, please call us on 13 22 58 for assistance.
    5. You can use an additional Ethernet cable to connect a computer to any of the 3 LAN ports.
    6. If you wish to connect your devices via Wi-Fi, there are 3 options:
      - A) Use the Wi-Fi Network name and Password on the barcode sticker on the back of your modem.
      - B) (Smartphones only) scan the Wi-Fi QR code on the modem's barcode sticker.
      - C) Enable Wi-Fi Protected Setup (WPS) on your device then press the WPS button on the back of your modem.
      5G modem WiFi connection options

    Your modem will automatically connect your devices to the best Wi-Fi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

     

    Nokia FastMile R1 5G Modem

    Choose a good spot for your modem:

    • A clear, elevated space near a window is ideal.
    • Avoid direct sunlight as this can cause your modem to overheat.
    • Placing the modem on the floor or in a cupboard may cause a weak signal.
    • You don’t have to use the same spot as your old modem for nbn® or other broadband services.
    • You can try different spots if your first spot isn’t giving you a strong signal.
    1. Your iiNet 5G SIM has already been inserted for your convenience. Please do not remove the SIM as it won't work in other devices.
    2. Use the supplied power cable to connect the modem to an electrical outlet, then turn it on using the ON/OFF button located on the base.
      Nokia 5G Modem power plugin
    3. Wait approximately 5 minutes for the modem to boot up and configure.
    4. If the 5G light is off or indicates a low signal by being orange or red, move your modem to another location, ideally near a window and away from direct sunlight. The Signal Direction light on the outer ring of the LED panel will indicate the direction of the strongest 5G signal.
      Note: If the 5G light remains off, please call us on 13 22 58 for assistance.
      Nokia 5G Modem 5G LED
    5. You can use an additional Ethernet cable to connect a computer to any of the 3 LAN ports on the base.
    6. If you wish to connect your devices via Wi-Fi, there are 3 options:
      - A) Use the Wi-Fi Network name and Password on the barcode sticker on the base of your modem.
      - B) (Smartphones only) scan the Wi-Fi QR code on the modem's barcode sticker.
      Nokia 5G Modem barcode sticker - WiFi connection options
      - C) Enable Wi-Fi Protected Setup (WPS) on your device then press the WPS button on the base of your modem.
      Nokia 5G Modem WPS button

    Your modem will automatically connect your devices to the best Wi-Fi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

     

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