Set up 5G Home Broadband

Follow the instructions below to set up your 5G Modem (Nokia FastMile) for 5G Home Broadband.

First, ensure you have:

  • A message from us advising you to plug in your modem.
  • An available electrical outlet.
  • Unplugged your old broadband modem.
  1. Your iiNet 5G SIM card has already been inserted for your convenience. Please do not remove the SIM card as it won't work in other devices.
  2. Place the modem in a clear space near a window, avoiding direct sunlight. Placing the modem on the floor or in a cupboard may cause a weak signal.
  3. Use the supplied power cable to connect the modem to an electrical outlet, then turn it on using the ON/OFF button located on the base.
    Nokia 5G Modem power plugin
  4. Wait approximately 5 minutes for the modem to boot up and configure.
  5. If the 5G light is off or indicates a low signal by being orange or red, move your modem to another location, ideally near a window and away from direct sunlight. The Signal Direction light on the outer ring of the LED panel will indicate the direction of the strongest 5G signal.
    Note: If the 5G light remains off, please call us on 13 22 58 for assistance.
    Nokia 5G Modem 5G LED
  6. You can use an additional Ethernet cable to connect a computer to any of the 3 LAN ports on the base.
  7. If you wish to connect your devices via WiFi, there are 3 options:
    - A) Use the WiFi Network name and Password on the barcode sticker on the base of your modem.
    - B) (Smartphones only) scan the WiFi QR code on the modem's barcode sticker.
    Nokia 5G Modem barcode sticker - WiFi connection options
    - C) Enable WiFi Protected Setup (WPS) on your device then press the WPS button on the base of your modem.
    Nokia 5G Modem WPS button

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.


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