Fetch Migration information
iiNet stopped offering new Fetch services for purchase from 22 January 2025 and will stop managing existing iiNet Fetch services from 2 October 2025.
What does this mean for existing Fetch customers?
We’ve worked with Fetch so you can continue your service directly with them. You’ll get an email to opt-in, which means you can:
- ✅ Keep using your current Fetch box
- ✅ Keep any existing Fetch subscriptions, offers, and content purchases
- ✅ Keep any recordings on a Fetch Mighty
- ✅ Tech support and warranty claims through Fetch Support
You must opt-in by 1 October 2025.
Please note: This change will not affect your iiNet internet service.
Didn’t get an opt-in email? Please call us on 1300 701 006 and we’ll help you.
What happens if I don’t opt-in?
Fetch services that haven’t opted-in to move to Fetch Pty Ltd will be closed from 2 October 2025. This means that:
- Your Fetch subscription and Fetch box will stop working;
- Any Fetch content purchases or recordings will be removed;
- Final charges will be included on your next iiNet bill, up to the date of disconnection;
- You won’t need to return their your Fetch box – please consider eWaste recycling services that may be offered by your local council.
Please note: This change will not affect your iiNet internet service.
If you have any questions about moving to Fetch, please call us on 1300 701 006 and we’ll be happy to help.
If I change my iiNet internet plan or move house, can I keep my Fetch service?
You can keep your Fetch subscription if you change your internet plan without changing the type of internet service (e.g. changing from one nbn® FTTP plan to another nbn® FTTP plan).
However, it is not possible to keep your Fetch subscription if you move your internet service to another location or change to a different type of internet service at the same address (e.g. changing from nbn® FTTB/N to nbn® FTTP).
If you’re not sure if your plan change will change your type of internet service, just ask our Sales Team by calling 13 19 17.
If you cancel your iiNet internet service, please note that the Fetch service will also be cancelled.
Who do I contact about my Fetch service?
Before 2 October 2025:
We’ll continue to support all existing iiNet Fetch customers with their Fetch services. You’ll find a range of handy setup and troubleshooting guides on our website.
If you need to lodge a warranty claim for your Fetch box or you can’t resolve an issue, please call us on 1300 701 006 and we’ll be happy to help.
After 2 October 2025:
Fetch will notify you when your service has been successfully moved to them. Until then, your service will continue to be managed by iiNet. Once your Fetch service is set up with Fetch TV Retail Pty Ltd, iiNet will no longer manage your Fetch service. For any questions or support related to your Fetch service, please you’ll need to contact Fetch directly.