Fetch Migration information

• What does this mean for existing Fetch customers?
• What happens if I don’t opt-in?
• If I change my iiNet internet plan or move house, can I keep my Fetch service?
• Who do I contact about my Fetch service?

What does this mean for existing Fetch customers?

We’ve worked with Fetch so you can continue your service directly with them. You’ll get an email to opt-in, which means you can: 

• ✅ Keep using your current Fetch box
• ✅ Keep any existing Fetch subscriptions and content purchases
• ✅ Keep any recordings on a Fetch Mighty
• ✅ Tech support and warranty claims through Fetch Support  

You must opt-in by 1 October 2025.

Please note: This change will not affect your iiNet internet service.

Didn’t get an opt-in email? Please call us on 1300 701 006 and we’ll help you.

What happens if I don’t opt-in?

Fetch services that haven’t opted-in to move to Fetch Pty Ltd will be closed from 2 October 2025. This means that: 

• Your Fetch subscription and Fetch box will stop working;
• Any Fetch content purchases or recordings will be removed;
• Final charges will be included on your next iiNet bill, up to the date of disconnection;
• You won’t need to return your Fetch box – please consider eWaste recycling services that may be offered by your local council.

If you have any questions about moving to Fetch, please call us on 1300 701 006 and we’ll be happy to help. 

If I change my iiNet internet plan or move house, can I keep my Fetch service?

From 2 October, we are unable to keep your Fetch subscription active if you move house or change to a different type of internet service at the same address (e.g. changing from nbn® FTTB/N to nbn® FTTP). You’ll need to contact Fetch directly.

You can keep your Fetch subscription active until the service moves to Fetch TV if you’re simply changing your current plan without changing the type of internet service (e.g. changing from one nbn® FTTP plan to another nbn® FTTP plan).
 
If you cancel your iiNet internet service, your Fetch service will also be cancelled.

Who do I contact about my Fetch service?

Fetch will notify you when your service has been successfully moved to them. Until then, your service will continue to be managed by iiNet. Once your Fetch service is set up with Fetch TV Retail Pty Ltd, iiNet will no longer manage your Fetch service. For any questions or support related to your Fetch service, please you’ll need to contact Fetch directly. 

If you need to lodge a warranty claim for your Fetch box or you can’t resolve an issue before your service is successfully moved, please call us on 1300 701 006 and we’ll be happy to help.