Fetch

Changing parental PIN on Fetch Mini & Mighty

The Fetch parental PIN allows you to restrict access to particular channels, recorded or downloaded programs or material based on its content classification. The PIN is also required to access some settings on your Fetch box. By default.…

Wireless Bridge Setup and Manual Pairing

Please note that iiNet Wireless Bridges are no longer sold as of 16 August 2017.  

Troubleshooting Fetch Bandwidth Low message on screen

Visit our Network Status page to see if any known issues in your area are affecting your internet connection. Run a speed test. If your result is lower than 3Mbps please call our Support Team on 13 22 58. Multiple devices competing for…

Managing Fetch subscriptions

Use the Menu button on your Fetch remote to open the menu on your connected TV screen. Use the arrow and paw icon (Select) buttons on your Fetch remote to select Add More. A list of all available channel packs and their current…

Troubleshooting Fetch No Subscription Channels

Visit our Network Status page to see if any known issues in your area are affecting your internet connection. Ensure that your internet connection is online. Fetch requires working internet to operate. If you see a "Please subscribe"…

Troubleshooting Fetch No Free to Air Channels

Ensure that your TV antenna is connected correctly to your set top box. Ensure cables are plugged in securely and undamaged. Attempt to view a Free to Air channel. Open the Fetch menu and select the Gear icon, then select Channels.…

Troubleshooting Fetch for Stuttering or Freezing

Visit our Network Status page to see if any known issues in your area are affecting your internet connection. Run a speed test.

Fetch Troubleshoot Hardware issues

Select one of the links below to jump to a query: No power to Fetch box Hard Disk Drive (HDD) Health Test failed or HDD errors Hard Disk Drive (HDD) failed to mount Critical Hardware Fault error messages Fetch box is too hot  

Troubleshooting Fetch Remote Control

Ensure that the infrared (IR) sensor on the front of your Fetch set top box is not obstructed. Press the Text... button on your remote. If no lights illuminate on the remote, the batteries are most likely dead.

Fetch User Guides

If you can't view the PDF files, you may need to install Adobe Reader. You can also watch Fetch setup videos on the Fetch website.