Fetch

Troubleshooting Fetch Bandwidth Low message on screen

Please follow the steps below and proceed to next step if the issue persists.   Step 1) Check Network status Visit our Network Status page to see if any known issues in your area are affecting your internet connection.  

Managing Fetch subscriptions

Use the Menu button on your Fetch remote to open the menu on your connected TV screen. Use the arrow and paw icon (Select) buttons on your Fetch remote to select Manage > Subscriptions. A list of all available channel packs and their…

Troubleshooting Fetch No Subscription Channels

Please follow the steps below and proceed to next step if the issue persists.   Step 1) Check Network status and internet connection Visit our Network Status page to see if any known issues in your area are affecting your internet…

Troubleshooting Fetch No Free to Air Channels

Please follow the steps below and proceed to next step if the issue persists.   Step 1) Check your set top box connection Ensure that your TV antenna is connected correctly to your set top box. Ensure cables are plugged in securely and…

Troubleshooting Fetch for Stuttering or Freezing

Please follow the steps below and proceed to next step if the issue persists.   Step 1) Check Network status Visit our Network Status page to see if any known issues in your area are affecting your internet connection.  

Fetch Troubleshoot Hardware issues

Select your issue: No power to Fetch box Hard Disk Drive (HDD) Health Test failed or HDD errors Hard Disk Drive (HDD) failed to mount Critical Hardware Fault error messages Fetch box is too hot  

Troubleshooting Fetch Remote Control

Please follow the steps below and proceed to next step if the issue persists.   Step 1) Check Fetch set top box Ensure that that the infrared (IR) sensor on the front of your Fetch set top box is not obstructed.   Step 2) Check…

Fetch and Networking Hardware User Guides

If you can't view the PDF files, you may need to install Adobe Reader.   Fetch Set Top Box See this guide for a comparison between the different generations of set top boxes.

Set up Fetch Gen 3 Set Top Box

You can watch the Fetch Mini - WiFi and Ethernet Setup Explainer video on the Fetch website. The instruction below apply to both Mini & Mighty boxes.  

Fetch Remote Universal Codes for TV

How to quickly find an item on this list While looking at this web page, hold down the CTRL key (PC) or Command key (Mac) on your keyboard and then tap the F key. A Find bar will open, typically at the bottom of the window (e.g. Firefox…