Please follow the steps below and proceed to next step if the issue persists.
Step 1) Check Network status
Visit our Network Status page to see if any known issues in your area are affecting your internet connection.
Use the Menu button on your Fetch remote to open the menu on your connected TV screen.
Use the arrow and paw icon (Select) buttons on your Fetch remote to select Manage > Subscriptions.
A list of all available channel packs and their…
Please follow the steps below and proceed to next step if the issue persists.
Step 1) Check Network status and internet connection
Visit our Network Status page to see if any known issues in your area are affecting your internet…
Please follow the steps below and proceed to next step if the issue persists.
Step 1) Check your set top box connection
Ensure that your TV antenna is connected correctly to your set top box.
Ensure cables are plugged in securely and…
Please follow the steps below and proceed to next step if the issue persists.
Step 1) Check Network status
Visit our Network Status page to see if any known issues in your area are affecting your internet connection.
Select your issue:
No power to Fetch box
Hard Disk Drive (HDD) Health Test failed or HDD errors
Hard Disk Drive (HDD) failed to mount
Critical Hardware Fault error messages
Fetch box is too hot
Please follow the steps below and proceed to next step if the issue persists.
Step 1) Check Fetch set top box
Ensure that that the infrared (IR) sensor on the front of your Fetch set top box is not obstructed.
Step 2) Check…
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Fetch Set Top Box
See this guide for a comparison between the different generations of set top boxes.
How to quickly find an item on this list
While looking at this web page, hold down the CTRL key (PC) or Command key (Mac) on your keyboard and then tap the F key.
A Find bar will open, typically at the bottom of the window (e.g. Firefox…