IMEI Blocking for Lost or Stolen Mobile Handsets
If the phone with your iiNet Mobile SIM got lost or stolen, we can turn on IMEI Blocking so the phone can't be used on any Australian network, except to call emergency services.
Select one of the links below to jump to a query:
How to turn IMEI Blocking on
- Just call us on 13 22 58. If you're not the account holder, then get the account holder to call us instead.
- Your request may take up to 24 hours to complete.
Note: We also recommend ordering a replacement SIM so you can use your TPG Mobile service in a different phone.
How to turn IMEI Blocking off
If you get your phone back, follow these steps:
- Get your phone's IMEI Number by calling *#06# from your phone. The IMEI Number will be shown on your phone screen.
An International Mobile Equipment Identity (IMEI) Number is a unique code assigned to your phone. It will also be printed on your phone's barcode sticker or the SIM tray, if your phone has one:
- Call us on 13 22 58. If you're not the account holder, then get the account holder to call us instead.
- Your request may take up to 24 hours to complete.