Changing your internet plan in Toolbox
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- After changing your plan, any amount you’ve paid in advance for your current plan will be credited back to your account, and you’ll be invoiced for that time at the rate for your new plan instead.
- Changing your plan does not reset your existing usage for your broadband data.
- When downgrading a plan, if your existing usage is greater than the total quota of your new plan, this may cause your internet to be shaped. In this case, we recommend you wait until your next billing period when your quota has reset.
- Log in to Toolbox and select the NBN service under Select service to manage.
- Select Change Plan. Under "Want to try a new plan?", hit the Change Plan button.
- You'll see a list of available plan options. Choose your desired plan and then hit Next.
- You'll summary of the change. Use the checkbox to agree to the terms and conditions and then select Confirm to submit your plan change. You'll receive an email and SMS confirmation to confirm when your plan change has been completed.