Introduction to Toolbox
Please enter your Customer ID number.
This will allow us to provide information that's relevant to your services.
You will be able to find your Customer ID on any invoices or emails we have sent you.
If you don't have your Customer ID handy, just let us know what your Toolbox looks like.
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What does your Toolbox look like?
This article will explain the basics for Toolbox, our online account management tool.
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Logging in to Toolbox
- Go to Toolbox or select Toolbox on the Menu bar once you’re on the iiNet website.
- Log in with the username and password for your iiNet account. A one-time passcode will be sent to the mobile number in your account’s contact details.
- You can retrieve forgotten passwords at https://iinet.net.au/password.
- If you can't log in or receive the one-time passcode please contact us. After confirming your identity, we can help you access your account.
How to navigate the layout
After logging in, you'll see the default Actions menu on the left-hand side of the page. This menu is divided into four sections.
Section 1 - Account overview
This is a fixed section that lists the following information:
| Information | Useful for |
| Primary contact name | Confirming the account holder (bill receiver) |
| Broadband username | Logging into Toolbox and Webmail |
| Customer ID | Reference number when contacting us |
| Amount owing | Checking if any money is owed on the account Make a Payment shortcut |
Section 2 - Service management
This section has a drop-down menu that you can use to select which service to manage.
This selection is also displayed in the main window of Toolbox after logging in.
Additional options will display depending on which type of service is selected:
| Service type | Addtional options | Useful for |
| Broadband | Dashboard | Quick overview of plan Check current data usage (simple) Check when usage resets Add a Data pack |
| Check usage | Check current data usage (detailed) Check when usage resets Check data usage history Add a Data Pack |
|
| Change plan | Check current plan details Change broadband plan |
|
| Moving Home | Lodge a relocation for your iiNet services | |
| Settings | Toggle Port Blocking | |
| Phone/Mobile | Dashboard | Quick overview of plan Check current call usage (simple) |
| Call History | Check current call usage (detailed) Check call usage history |
|
| Manage Call Packs | Add or remove call packs | |
| Settings | Toggle Calling Line ID Blocking Toggle Call Barring options Toggle Call Forwarding/Diverting options |
|
| Fetch | Add Fetch Multiroom | Purchase an additional Mini set top box |
| Upgrade to Mighty | Upgrade from a Mini to a Mighty set top box |
Section 3 - Account management
This is a fixed section that gives you the following options:
| Option | Useful for |
| About Me | Check current contact details Update contact details Add, edit or remove additional contacts Change account password Change contact preferences (e.g. newsletter subscriptions) |
| Invoices | Check invoice history |
| Payment Details | Check current payment details (partially censored) Update payment details Change the bill receiver |
| Notifications | Check history of account notifications |
| Add New Service | Add an additional service to your account |
| Linked Accounts | View and manage linked accounts - learn more |
Section 4 - Logout button
Use this button to log out after using Toolbox. Logging out is especially important on public or shared computers.
The Logout button is also present in the top right-hand corner of the page.