Manage my account

Managing an account following a bereavement

We’re sorry for your loss and we would like to make managing their account with us as simple as possible.   Select one of the links below to jump to a query: How to close an account and/or transfer ownership of services How to use the…

Using a Power of Attorney to act on behalf of an account holder

If you've been granted Power of Attorney to act for the account holder, you’ll need to send us the Power of Attorney and supporting documentation. The supporting documentation you need depends on whether you have a General or Enduring…

How to link your accounts

If you have multiple iiNet accounts, you can link them together and manage them using the same login. Accounts are linked automatically if you order more iiNet services using your existing iiNet username. Select one of the links below to…

Transfer ownership of your iiNet account

You can transfer ownership of your iiNet account to another person if they agree to become the account holder and be responsbile for paying for the iiNet account, including any outstanding charges from the before the date they took…

Changing contact preferences in Toolbox

Here's how to update your contact preferences in Toolbox. If you've never logged into Toolbox before, please see An Introduction to Toolbox. 

How to track your iiNet delivery

When we dispatch your parcel from our warehouse, you’ll get an email and/or SMS with a tracking number. Just go to the StarTrack website, enter your tracking number and hit Track. The results will give you an estimated delivery time, but…

Connect Outstanding Requirements

If there is already an active phone and/or internet service at your property address, then to get the line transferred from the previous owner, we will need you to send us an email with:

iiNet email addresses have moved to The Messaging Company

iiNet made the decision to stop providing email services across iiNet and all subsidiary brands in 2023 to focus on creating better experiences for our core products: internet and mobile. Customers who opted-in have now had their iiNet…

Relocations FAQ

When you move, we can help you relocate your iiNet services to your new address.  

Update your contact details in Toolbox

You can update your existing contact details at any time in Toolbox. If you've never logged into Toolbox before, please see An Introduction to Toolbox. Select one of the links below to jump to a query: