We’re sorry for your loss and we would like to make managing their account with us as simple as possible.
How to close an account and/or transfer ownership of services
If the account holder has passed away, please call us on 13 22 58 and…
If you've been granted Power of Attorney to act for the account holder, you’ll need to send us the Power of Attorney and supporting documentation. The supporting documentation you need depends on whether you have a General or Enduring…
If you have multiple iiNet accounts, you can link them together and manage them using the same login. Accounts are linked automatically if you order more iiNet services using your existing iiNet username.
Select one of the links below to…
To transfer ownership of your account into someone else’s name, please call us on 13 22 58.
Once you agree to the terms and conditions of the transfer, we’ll place a temporary authorisation on the account and the new owner will have 60…
When we dispatch your parcel from our warehouse, you’ll get an email and/or SMS with a tracking number.
Just go to the StarTrack website, enter your tracking number and hit Track.
The results will give you an estimated delivery time, but…
Your feedback is important to us. We’d love to hear from you if you had an exemplary experience with us or if we didn’t quite live up to your expectations.
How can we help?
You can contact us using the following contact methods to make a…
You can check the call history for your iiNet phone service at any time.
If you've never logged into Toolbox before, please see An Introduction to Toolbox.
To cancel or close an account, please call us on 13 22 58.
If you're overseas, you can cancel or close your account by calling +61 8 9214 2222.
Cancelling your mobile/phone service
Before cancelling your mobile/phone service, we…