We’re sorry for your loss and we would like to make managing their account with us as simple as possible.
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How to close an account and/or transfer ownership of services
How to use the…
If you've been granted Power of Attorney to act for the account holder, you’ll need to send us the Power of Attorney and supporting documentation. The supporting documentation you need depends on whether you have a General or Enduring…
If you have multiple iiNet accounts, you can link them together and manage them using the same login. Accounts are linked automatically if you order more iiNet services using your existing iiNet username.
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You can transfer ownership of your iiNet account to another person if they agree to become the account holder and be responsbile for paying for the iiNet account, including any outstanding charges from the before the date they took…
Your feedback is important to us. We’d love to hear from you if you had an exemplary experience with us or if we didn’t quite live up to your expectations.
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It’s easy to update your payment details in Toolbox. Your payment details will be used to auto-pay your iiNet invoice each month.
Important: If you have an overdue invoice, saving new payment details will trigger an automatic payment, so…
To cancel or close an account, please call us on 13 22 58.
If you're overseas, you can cancel or close your account by calling +61 8 9214 2222.
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You can update your contact details, add new contacts or remove existing contacts at any time in My Account. You can also change your contact preferences.
Important: If you're updating your address because you're moving home, please…
This article will answer some general questions about White Pages listings for our different phone services, and explain how you can get them changed.
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If you use up all your data, purchasing a Data Pack will remove speed shaping until that additional data has also been used up, or the next billing period begins. Data Packs do not roll over to the next billing month if the data isn't used…