We’re sorry for your loss and we would like to make managing their account with us as simple as possible.
How to close an account and/or transfer ownership of services
If the account holder has passed away, please call us on 13 22 58 and…
You can make enquiries and changes on behalf of the account holder if you have been granted Power of Attorney to act for the account holder. For us to grant you access to the account as an authorised third party, you’ll need to provide the…
If you have multiple iiNet accounts, you can link them together and manage them using the same login. Accounts are linked automatically if you order more iiNet services using your existing iiNet username.
Select one of the links below to…
To transfer ownership of your account into someone else’s name, please call us on 13 22 58.
Once you agree to the terms and conditions of the transfer, we’ll place a temporary authorisation on the account and the new owner will have 30…
Once your hardware has been dispatched, you’ll receive an email and/or SMS with a tracking number.
Visit the StarTrack website.
Enter your tracking number and click Track.
This article will outline our Complaint Handling Policy for the iiNet Group, which includes iiNet and its subsidiaries TransACT and Adam Internet.
While we always aim to provide you with awesome customer service, if you haven’t received…
You can check the call history for your iiNet phone service at any time.
If you've never logged into Toolbox before, please see An Introduction to Toolbox.
To cancel or close an account, please call us on 13 22 58.
If you're overseas, you can cancel or close your account by calling +61 8 9214 2222.
Cancelling your mobile/phone service
Before cancelling your mobile/phone service, we…