Obtaining your call history
If you've never logged into Toolbox before, please see An Introduction to Toolbox.
- Log in to Toolbox and select the Phone service under Select service to manage.
- Select Call History. Calls for the current billing period will be shown by default.
- To see usage for previous billing periods or search for specific calls, select the plus (+) icon to expand the Show search criteria section.
- To search by billing period, select Invoice, choose the invoice date and hit Search.
- To search for specific calls, select Calls made. You have several search options to refine :
- Date Range: Search for calls since last invoice, calls within the past 7 days, 30 days, 6 months or 12 months, or a custom date range.
- Call type: Only show Local, national, Mobile or International calls made in the search results.
- Duration and Period: Only show calls that were up to, or over, a certain amount of seconds minutes or hours.
- One or more of these search refinements must be filled our before you may hit Search.
The example below shows a search for International calls lasting up to 5 minutes, made over the last 7 days.
If you need help, please contact our Billing Team via LiveChat.