Obtaining your call history

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This will allow us to provide information that's relevant to your services.

You will be able to find your Customer ID on any invoices or emails we have sent you.

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If you've never logged into Toolbox before, please see An Introduction to Toolbox.

  1. Log in to Toolbox and select the Phone service under Select service to manage
    Toolbox call history 1
  2. Select Call History. Calls for the current billing period will be shown by default. 
    Toolbox call history 2
  3. To see usage for previous billing periods or search for specific calls, select the plus (+) icon to expand the Show search criteria section. 
    Toolbox call history 3
  4. To search by billing period, select Invoice, choose the invoice date and hit Search.
  5. To search for specific calls, select Calls made. You have several search options to refine :

    - Date Range: Search for calls since last invoice, calls within the past 7 days, 30 days, 6 months or 12 months, or a custom date range.
    - Call type: Only show Local, national, Mobile or International calls made in the search results.
    - Duration and Period: Only show calls that were up to, or over, a certain amount of seconds minutes or hours.

  6. One or more of these search refinements must be filled our before you may hit Search.

    The example below shows a search for International calls lasting up to 5 minutes, made over the last 7 days.

    Toolbox call history 4