Set up nbn FTTP

Select your modem to get started:

	VX420-G2V Modem
	Smart Modem Gateway (VX420-G2H)
	VX220-G2V Modem
	TP-Link VR1600v
	TG-789 Broadband Gateway
	Guides for previously sold modems
	Guides for common non-iiNet modems

Note: If you have an old nbn modem that you don't want to keep, please consider eWaste recycling facilities that may be offered by your local council.

VX420-G2V Modem

1. Connect the power cable from your modem's Power port to an electrical outlet.
2. Connect an Ethernet cable from your modem's blue WAN port to the UNI-D1 port on your nbn Connection Box. If UNI-D1 doesn't work, try each UNI-D port.
3. Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button.
4. Allow 15 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
   
6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
7. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green Phone port on your modem.
   Note: If your nbn Phone service was connected before 15 May 2024, you may need to plug your phone into the UNI-V1 port on your nbn Connection Box instead.
   
8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.
   

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

Smart Modem Gateway (VX420-G2H)

1. Connect the power cable from your modem's Power port to an electrical outlet.
2. Connect an Ethernet cable from your modem's blue WAN port to the UNI-D1 port on your nbn Connection Box. If UNI-D1 doesn't work, try each UNI-D port.
3. Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button.
4. Allow 15 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
   
6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
7. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green Phone port on your modem.
   Note: If your nbn Phone service was connected before 15 May 2024, you may need to plug your phone into the UNI-V1 port on your nbn Connection Box instead.
   
8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.
   

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

 Note for nbn services with 4G Backup: Whenever your modem’s 4G light is lit, that means your modem has automatically connected to the 4G Backup service because your nbn service is unavailable, such as during initial setup or network maintenance.

Your nbn Phone will not work while 4G Backup is in use.

Once you're connected to nbn, if you notice the 4G Backup service has turned back on for an extended period of time:

1. Restart your modem.
2. Make sure your modem is plugged in correctly for nbn.
3. Contact us if the issue persists as we may need to investigate.

VX220-G2V Modem

Note for video: After 15 May 2024, you'll need to plug your handset into your modem's green Phone port instead of the UNI-V port on the nbn Connection Box.

1. Connect the power cable from your modem's Power port to an electrical outlet.
2. Connect an Ethernet cable from your modem's blue WAN port to the UNI-D1 port on your nbn Connection Box. If UNI-D1 doesn't work, try each UNI-D port.
3. Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button.
4. Allow 15 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the Internet light is blue, you can start connecting your devices and getting online.
   
6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
7. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green Phone port on your modem.
   Note: If your nbn Phone service was connected before 15 May 2024, you may need to plug your phone into the UNI-V1 port on your nbn Connection Box instead.
   
8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.
   

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

TP-Link VR1600v

1. Connect the power cable from your modem's Power Port to an electrical outlet.
2. Connect the included Ethernet cable from the blue WAN port on your modem to the UNI-D1 port on your nbn Connection Box.
   Note: If UNI-D1 doesn't work, try each UNI-D port.
3. Make sure the electrical outlet for your modem is on, and press the modem's Power button.
4. Allow 15 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
7. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the grey Phone1 port on your modem.
   Note: If your nbn Phone service was connected before 15 May 2024, you may need to plug your phone into the UNI-V1 port on your nbn Connection Box instead.
   
8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem.
   

We recommend connecting over the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.

​ 

TG-789 Broadband Gateway

1. Connect the power cables from your modem's Power Port to an electrical outlet.
2. Connect the included Ethernet cable from the red WAN port on your modem to the UNI-D1 port on your nbn Connection Box.
   Note: If UNI-D1 doesn't work, try each UNI-D port.
3. Make sure the electrical outlet for your modem is on, and press the modem's Power button.
4. Allow 15 minutes for your modem to boot up and connect automatically.
5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
7. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green Phone1 port on your modem.
   Note: If your nbn Phone service was connected before 15 May 2024, you may need to plug your phone into the UNI-V1 port on your nbn Connection Box instead.
   
8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem.
   

We recommend connecting over the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.

More information:

• Manual configuration