Set up NBN FTTP

Select your modem to get started.

TPLinkVR1600v_mini
TP-Link VR1600v
TG789icon100
TG-789 Broadband Gateway
Smart Modem Gateway VX420-G2H
Smart Modem Gateway (VX420-G2H)
VX220-G2V Modem
VX220-G2V Modem
VX420-G2V Modem
VX420-G2V Modem
TG1icon100 Guides for previously sold modems

TP-Link VR1600v

Follow the instructions below or watch the video to set up your TP-Link VR1600v on NBN FTTP.

First, ensure you have:

  • A message from us advising you to plug in your NBN modem.
  • An electrical outlet near your indoor NBN Connection Box.
  1. Connect the power cable from your modem's Power Port to an electrical outlet.
  2. Connect the included Ethernet cable from the blue WAN port on your modem to the UNI-D1 port on your NBN Connection Box.
    If UNI-D1 doesn't work, try each UNI-D port.
  3. Make sure the electrical outlet for your modem is on, and press the modem's Power button.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
  6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  7. If you wish to use your iiNet NBN Phone service, plug a compatible handset into the UNI-V1 port on your NBN Connection Box.
    Note: If your NBN Phone service doesn’t work, try using the UNI-V2 port instead.
    NBN FTTP Diagram
  8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem.
    TP-Link VR1600v barcode sticker example - WiFi details

We recommend connecting over the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.

​ 

TG-789 Broadband Gateway

Follow the instructions below to set up your TG-789 on NBN FTTP.

First, ensure you have:

  • A message from us advising you to plug in your NBN modem.
  • An electrical outlet near your indoor NBN Connection Box.
  1. Connect the power cables from your modem's Power Port to an electrical outlet.
  2. Connect the included Ethernet cable from the red WAN port on your modem to the UNI-D1 port on your NBN Connection Box.
    If UNI-D1 doesn't work, try each UNI-D port.
  3. Make sure the electrical outlet for your modem is on, and press the modem's Power button.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
  6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  7. If you wish to use your iiNet NBN Phone service, plug a compatible handset into the UNI-V1 port on your NBN Connection Box.
    Note: If your NBN Phone service doesn’t work, try using the UNI-V2 port instead.
    TG-789 NBN FTTP plugin diagram
  8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem.
    TG-789 barcode sticker example - WiFi details

We recommend connecting over the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.

More information:

 

Smart Modem Gateway (VX420-G2H)

Follow the instructions below to set up your Smart Modem Gateway (VX420-G2H) for NBN FTTP.

First, ensure you have:

  • A message from us advising you to plug in your NBN modem.
  • An electrical outlet near your indoor NBN Connection Box.
  • An Ethernet cable.
  • (Optional) Up to 4 additional Ethernet cables to connect devices via Ethernet.
  1. Connect the power cable from your modem's Power port to an electrical outlet.
  2. Connect an Ethernet cable from your modem's blue WAN port to the UNI-D1 port on your NBN Connection Box. If UNI-D1 doesn't work, try each UNI-D port.
  3. Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
    Smart Modem Gateway LED example - NBN
  6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  7. If you wish to use your iiNet NBN Phone service, plug a compatible handset into the UNI-V1 port on your NBN Connection Box.
    Note: If your NBN Phone service doesn’t work, try using the UNI-V2 port instead.
    Smart Modem Gateway plugin diagram - NBN FTTP
  8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.
    Home Wireless Gateway barcode sticker - WiFi details

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

Note for NBN services with 4G Backup: Whenever your modem’s 4G light is lit, that means your modem has automatically connected to the 4G Backup service because your NBN service is unavailable, such as during initial setup or network maintenance.

Your NBN Phone will not work while 4G Backup is in use.

Once you're connected to NBN, if you notice the 4G Backup service has turned back on for an extended period of time:

  1. Restart your modem.
  2. Make sure your modem is plugged in correctly for NBN.
  3. Contact us if the issue persists as we may need to investigate.
Smart Modem Gateway 4G light

 

VX220-G2V Modem

Follow the instructions below to set up your VX220-G2V Modem for NBN FTTP.

First, ensure you have:

  • A message from us advising you to plug in your NBN modem.
  • An electrical outlet near your indoor NBN Connection Box.
  • An Ethernet cable.
  • (Optional) Up to 4 additional Ethernet cables to connect devices via Ethernet.
  1. Connect the power cable from your modem's Power port to an electrical outlet.
  2. Connect an Ethernet cable from your modem's blue WAN port to the UNI-D1 port on your NBN Connection Box. If UNI-D1 doesn't work, try each UNI-D port.
  3. Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Internet light is blue, you can start connecting your devices and getting online.
    VX220-G2V Modem LEDs
  6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  7. If you wish to use your iiNet NBN Phone service, plug a compatible handset into the UNI-V1 port on your NBN Connection Box.
    Note: If your NBN Phone service doesn’t work, try using the UNI-V2 port instead.
    VX220-G2V Modem - NBN FTTP Plugin
  8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.
    VX220-G2V Modem barcode sticker

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

 

VX420-G2V Modem

Follow the instructions below to set up your VX420-G2V Modem for NBN FTTP.

First, ensure you have:

  • A message from us advising you to plug in your NBN modem.
  • An electrical outlet near your indoor NBN Connection Box.
  • An Ethernet cable.
  • (Optional) Up to 4 additional Ethernet cables to connect devices via Ethernet.
  1. Connect the power cable from your modem's Power port to an electrical outlet.
  2. Connect an Ethernet cable from your modem's blue WAN port to the UNI-D1 port on your NBN Connection Box. If UNI-D1 doesn't work, try each UNI-D port.
  3. Make sure the electrical outlet for your modem is on, and press the modem's ON/OFF button.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
    VX420-G2V Lights example - WAN connection
  6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  7. If you wish to use your iiNet NBN Phone service, plug a compatible handset into the UNI-V1 port on your NBN Connection Box.
    Note: If your NBN Phone service doesn’t work, try using the UNI-V2 port instead.
    VX420-G2V NBN FTTP plugin
  8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.
    VX420-G2V barcode sticker example

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

 


Was this information helpful?

Why was it not helpful?

Please select an option





Thank you for your feedback.