iiNet relies on nbn®’s infrastructure to deliver our nbn services. On occasion, this infrastructure may be affected by unplanned outages or maintenance which can subsequently affect the nbn service we deliver to you.
You can check your…
Here's what the status lights mean on your Wi-Fi Max Modem.
There's one light on the front of the modem to quickly check the modem status, and a column of 3 lights on the back of the modem. From top to bottom, they are: Bluetooth/WPS…
The iiNet Wi-Fi Max modem has a Mobile Backup feature, which helps keep you connected for work, streaming or browsing, even if your main internet connection goes down.
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From 18 April 2025, if you want to transfer your nbn service to another provider, you’ll need your nbn AVC ID.
An nbn AVC ID is a unique 15-character ID number that identifies your nbn service, e.g. “AVC123456789000”.
nbn AVC IDs are…
If you're experiencing an issue with your nbn service, you can run an nbn® connection test in Toolbox.
This test is not available for nbn Satellite services.
Note: You can only have one active test at a time.
Note: You don't need to…
Checking the status lights on your nbn Connection Box (NCB) for nbn HFC can be useful for troubleshooting.
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This page will provide information about the iiNet nbn Seniors Card plan, which is closed to new customers and cannot be added as an additional service.
An existing nbn Seniors Card plan cannot be relocated to a new address - if your…
We recently notified you that you will be receiving (or are entitled to) an nbn rebate. This rebate is provided by nbn® because you have previously experienced an issue with your nbn service.
There are several reasons why you may be…
A factory reset is a last resort to fix a problem with your modem settings, or if you can't remember the modem password. You'll lose all your custom settings including any custom Wi-Fi name and password, so be ready to set up your modem …