Where to find your nbn® AVC ID

From 18 April 2025, if you want to transfer your nbn service to another provider, you’ll need your nbn AVC ID.

An nbn AVC ID is a unique 15-character ID number that identifies your nbn service, e.g. “AVC123456789000”.

nbn AVC IDs are required by the Australian Consumer and Media Authority (ACMA) to help regulate nbn service transfers, making them more accurate and secure.

You’ll find your nbn service ID in at least one of these places:

• On your invoice/bill
• In your nbn provider’s customer web portal or app
• Through a web chat with your nbn provider

You may find your current provider's instructions for locating your AVC ID on these pages:

• Aussie Broadband: https://www.aussiebroadband.com.au/help-centre/internet/what-is-avc-and-why-does-it-matter/
• Belong: https://www.belong.com.au/support/internet/manage-account/whats-an-avc-id-and-where-do-i-find-it
• Dodo: https://www.dodo.com/support/internet/technical-advice#how-do-i-find-my-avc-id
• iPrimus: https://support.iprimus.com.au/internet/nbntm#how-do-i-find-my-avc-id
• More Telecom: Search "AVC ID" at https://more.com.au/help-and-faqs
• Tangerine: https://www.tangerine.com.au/help/how-do-i-find-my-avc-id

If you have an iiNet service, your nbn AVC ID is on your invoice. In the Internet or Broadband section, look for “Access Service ID (AVC ID)” listed next to your nbn plan:

Example 1

Example 2

Example 3

Still can’t find your nbn AVC ID? Contact your current nbn provider and they can tell you.