iiNet relies on nbn®’s infrastructure to deliver our nbn services. On occasion, this infrastructure may be affected by unplanned outages or maintenance which can subsequently affect the nbn service we deliver to you.
Before contacting us…
From 18 April 2025, if you want to transfer your nbn service to another provider, you’ll need your nbn AVC ID.
An nbn AVC ID is a unique 15-character ID number that identifies your nbn service, e.g. “AVC123456789000”.
nbn AVC IDs are…
Checking the status lights on your nbn Connection Box (NCB) for nbn HFC can be useful for troubleshooting.
Select one of the links below to jump to a query:
If your modem was purchased elsewhere, please check its user manual or visit the manufacturer's website for support information on how to perform a factory reset.
Important: A factory reset will remove all custom settings from a modem,…
Your modem login password is used to log in to the modem's default gateway and change your modem settings.
You'll need a strong custom password if you're going to use Remote Access on your modem. It's also useful to stop guests from being…
Here's some information about the iiNet Modem you'll get with your order.
Important: The model of modem shipped under this offer may change without notice based on stock levels and other factors. The modem we send you will always be…
Please follow the steps below to set up your Netgear Nighthawk RAX50.
Before you install your router, attach the antennas to the router.
Note: Make sure to match the labels on the antennas with the labels on the router. The antennas must…