From 18 April 2025, if you want to transfer your nbn service to another provider, you’ll need your nbn AVC ID.
An nbn AVC ID is a unique 12-digit number that identifies your nbn service, e.g. “AVC123456789000”.
nbn AVC IDs are required…
Checking the status lights on your nbn Connection Box (NCB) for nbn HFC can be useful for troubleshooting.
If you got your NCB before 1 October 2024, you probably have an Arris CM8200.
Select one of the links below to jump to a query:
If your modem was purchased elsewhere, please check its user manual or visit the manufacturer's website for support information on how to perform a factory reset.
Important: A factory reset will remove all custom settings from a modem,…
If your modem was purchased elsewhere, please consult your modem's user manual for instructions on how to do this.
What is the modem login password and why should I change it?
Your modem login password is used to log in to the modem's…
Here's some information about the iiNet Modem you'll get with your order.
Important: The model of modem shipped under this offer may change without notice based on stock levels and other factors. The modem we send you will always be…
Please follow the steps below to set up your TP-Link Deco.Please note: Most TP-Link Deco modems have at least 2 Ethernet ports that can be used for setup purposes.