Changing your mobile plan in Toolbox
- Your plan change will occur at the beginning of your next billing period.
- If you submit a plan change when your next billing period begins in less than 7 days, your plan change will occur at the beginning of your following billing period.
- If you submit multiple plan change requests before your current request is complete, you may override your previous request.
- Log in to Toolbox.
- Select Change Plan. Under "Want to try a new plan?", hit the Change Plan button.
- Choose your desired plan from the list of available plans. Before you hit Next, make a note of the advice on this page that confirms the date your plan change will occur.
- You'll see a summary of the change. Use the checkbox to agree to the terms and conditions and then select Submit to submit your request.
- Most plan changes will occur at the start of your next billing period. You'll receive an email and SMS confirmation to confirm when your plan change has been completed.