Set up nbn® Satellite

Select your modem to get started:

Wi-Fi Max
Wi-Fi Max Modem (HWG2025)
VX420-G2V
VX420-G2V Modem
Smart Modem Gateway VX420-G2H
Smart Modem Gateway (VX420-G2H)
VX220-G2V Modem
VX220-G2V Modem
TPLinkVR1600v_mini
TP-Link VR1600v
TG789icon100
TG-789 Broadband Gateway

 

Wi-Fi Max Modem

Follow the instructions below to set up your Wi-Fi Max Modem for nbn Satellite.

First, ensure you have:

  • A message from us advising you to plug in your nbn modem.
  • An electrical outlet near your nbn Connection Box (NCB).
  • An Ethernet cable.
  • (Optional) 2 additional Ethernet cables to connect devices via Ethernet.

Set up with the My Internet Connect app

You can download the My Internet Connect App (Android / iOS). Don't want to use the app? You can set up without the app instead.

  1. Open the App and follow the prompts until you get to Check your modem status.
    • Use the power cables to connect the Power ports on your modem and nbn® Connection Box (NCB) to power outlets.
    • Press your modem’s ON/OFF button. 
  2. Click Next to Connect to your modem’s Wi-Fi.
    • Click Open Camera to scan the QR code on your modem's barcode sticker. Once connected, you’ll automatically go to the next step
    • Click Enter Your Wi-Fi Password to follow the instructions to connect the Wi-Fi, then press Next to continue.
  3. Follow the steps below to connect your nbn® Satellite.
    • Use the ethernet cable to connect your modem's red WAN port to your NCB's UNI-D1 port.
    • Allow 20 minutes for it to boot up and configure automatically.
    • Wait for the light on the front of your modem to turn solid green.
    • Click Done to continue.
  4. You’ll be prompted to Enter the Login Password. This is the Login Password found on on your modem's barcode sticker on the bottom of the modem. Once entered, click Remember Password, then Login.
    Note: You’ll be prompted to Change the Login Password, or Skip to continue. If you change the Login Password, make sure you save it somewhere secure so you can easily access it later—especially if you need to access the modem dashboard, set up the app again or switch to a new device.
    Wi-Fi Max - WAN Setup- App
  5. Allocate a name for your modem or click Skip to continue.
  6. Connect your devices.
    Got extra ethernet cables? You can connect 2 devices to your modem’s yellow LAN ports. 
    If you want to connect your devices via Wi-Fi, you have 3 options:
    • Use the Wi-Fi Network name and Password on your modem's barcode sticker.
    • Scan the QR code on your modem's barcode sticker (Smartphones only).
      Wi-Fi Max Sticker - Wi-Fi or QR
    • Enable Wi-Fi Protected Setup (WPS) on your device then press the Pair button on the back of your modem for 3 seconds.

 

Set up without the My Internet Connect app

  1. Use the power cables to connect the Power ports on your modem and nbn® Connection Box (NCB) to power outlets.
  2. Make sure the electrical outlet for your modem is on and press your modem's ON/OFF button.
  3. Connect the ethernet cable from your modem’s red WAN port to your NCB's UNI-D1 port.
    Wi-Fi Max - Set up Satellite - Manual
  4. Allow 20 minutes for it to boot up and configure automatically.
  5. Check the light on the front your modem. If it’s solid green, you can start connecting your devices and getting online. 
    No green light? Give us a call us on 13 22 58 and we'll help you out.
  6. Connect your devices.
    Got extra ethernet cables? You can connect 2 devices to your modem’s yellow LAN ports. 
    If you want to connect your devices via Wi-Fi, you have 3 options:
    • Use the Wi-Fi Network name and Password on your modem's barcode sticker.
    • Scan the QR code on your modem's barcode sticker (Smartphones only).
      Wi-Fi Max Sticker - Wi-Fi or QR
    • Enable Wi-Fi Protected Setup (WPS) on your device then press the Pair button on the back of your modem for 3 seconds.

 

Your modem will automatically connect your devices to the best Wi-Fi network possible. Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

If you want to change your Wi-Fi name or password, use this guide.

 

VX420-G2V Modem

Follow the instructions below to set up your VX420-G2V Modem for nbn Satellite.

First, ensure you have:

  • A message from us advising you to plug in your nbn modem.
  • An electrical outlet near your nbn Connection Box.
  • An Ethernet cable.
  • (Optional) Up to 4 additional Ethernet cables to connect devices via Ethernet.
  1. Connect the power cable from your modem's Power port to an electrical outlet.
  2. Connect the included Ethernet cable from the UNI-D1 port on your nbn Connection Box to your modem's blue WAN port.
  3. Make sure the electrical outlets for your modem and nbn Connection Box are on, and press the modem's ON/OFF button.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
    VX420-G2V Lights example - WAN connection
  6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
    VX420-G2V NBN Satellite plugin
  7. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the modem's barcode sticker.
    VX420-G2V barcode sticker example

Your modem will automatically connect your devices to the best Wi-Fi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

 

Smart Modem Gateway (VX420-G2H)

Follow the instructions below to set up your Smart Modem Gateway (VX420-G2H) for nbn Satellite.

First, ensure you have:

  • A message from us advising you to plug in your nbn modem.
  • An electrical outlet near your nbn Connection Box.
  • An Ethernet cable.
  • (Optional) Up to 4 additional Ethernet cables to connect devices via Ethernet.
  1. Connect the power cable from your modem's Power port to an electrical outlet.
  2. Connect the included Ethernet cable from the UNI-D1 port on your nbn Connection Box to your modem's blue WAN port.
  3. Make sure the electrical outlets for your modem and nbn Connection Box are on, and press the modem's ON/OFF button.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
    Smart Modem Gateway LED example - NBN
  6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
    Smart Modem Gateway plugin diagram - NBN Satellite
  7. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the modem's barcode sticker.
    Home Wireless Gateway barcode sticker - WiFi details

Your modem will automatically connect your devices to the best Wi-Fi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. Improving Wi-Fi Signal.

 

VX220-G2V Modem

Follow the instructions below to set up your VX220-G2V Modem for nbn Satellite.

First, ensure you have:

  • A message from us advising you to plug in your nbn modem.
  • An electrical outlet near your nbn Connection Box.
  • An Ethernet cable.
  • (Optional) Up to 4 additional Ethernet cables to connect devices via Ethernet.
  1. Connect the power cable from your modem's Power port to an electrical outlet.
  2. Connect the included Ethernet cable from the UNI-D1 port on your nbn Connection Box to your modem's blue WAN port.
  3. Make sure the electrical outlets for your modem and nbn Connection Box are on, and press the modem's ON/OFF button.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Internet light is blue, you can start connecting your devices and getting online.
    VX220-G2V Modem LEDs
  6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
    VX220-G2V Modem - NBN Satellite Plugin
  7. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the modem's barcode sticker.
    VX220-G2V Modem barcode sticker

Your modem will automatically connect your devices to the best Wi-Fi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz Wi-Fi. See Improving Wi-Fi Signal.

 

TP-Link VR1600v

Follow the instructions below or watch the video to set up your TP-Link VR1600v on nbn Satellite.

First, ensure you have:

  • A message from us advising you to plug in your nbn modem.
  • An electrical outlet near your indoor nbn Connection Box.
  1. Connect the power cable from your modem's Power Port to an electrical outlet.
  2. Connect the included Ethernet cable from the blue WAN port on your modem to the UNI-D1 port on your nbn Connection Box.
  3. Make sure the electrical outlets for your modem and nbn Connection Box are on, and press the modem's Power button.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
  6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
    NBN Satellite Diagram
  7. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the barcode sticker at the bottom of your modem.
    TP-Link VR1600v barcode sticker example - WiFi details

We recommend connecting over the 5GHz Wi-Fi channel for faster performance. See Improving Wi-Fi Signal.

​ 

TG-789 Broadband Gateway

Follow the instructions below to set up your TG-789 on nbn Satellite.

First, ensure you have:

  • A message from us advising you to plug in your nbn modem.
  • An electrical outlet near your indoor nbn Connection Box.
  1. Connect the power cable from your modem's Power Port to an electrical outlet.
  2. Connect the included Ethernet cable from the red WAN port on your modem to the UNI-D1 port on your nbn Connection Box.
  3. Make sure the electrical outlets for your modem and nbn Connection Box are on, and press the modem's Power button.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
  6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
    TG-789 NBN Satellite plugin diagram
  7. If you wish to connect your devices via Wi-Fi, you'll find the Wi-Fi name and password on the barcode sticker at the bottom of your modem.
    TG-789 barcode sticker example - WiFi details

We recommend connecting over the 5GHz Wi-Fi channel for faster performance. See Improving Wi-Fi Signal.

 


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