If your modem was purchased elsewhere, please use Google search results or visit the manufacturer's website for support information. You'll need the iiNet Broadband Settings.
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iiNet supplied modems
Non-iiNet supplied modems
iiNet supplied modems
Please note: The included Netphone/NBN Phone (VoIP) service and any included calls will NOT be available if you choose to use a modem that is not…
Setup guides for iiNet modems are available here.
You can check which type of broadband you have by checking your address on our website.
If you encounter a setting that isn't listed here (e.g. MTU) in your modem's Setup Wizard/Quick…
Setup guides for iiNet modems are available here.
You can check which type of broadband you have by checking your address on our website.
If you encounter a setting that isn't listed here (e.g. MTU) in your modem's Setup Wizard/Quick…
G.DMT ("safe mode") applies to ADSL2+ or Naked DSL services only. Alternatively, on-net customers may toggle their Connection Profile to Safe Mode in Toolbox.
G.DMT mode has a maximum speed limit of 8Mbps but it also provides the most…
If your modem was purchased elsewhere, please check its user manual or visit the manufacturer's website for support information on how to perform a factory reset.
Important: A factory reset will remove all custom settings from a modem,…
Visit our Network Status page to see any known issues in your area that may be affecting your service speed.
Turn off your modem and leave it off for at least 10 seconds.
Turn your modem back on and wait for the modem lights to settle.…
The majority of iiNet connections do not require a manual update to the modem settings when your broadband username and/or password changes. These instructions are particularly useful for off-net ADSL. iiNet modems which have not been…