If your modem was purchased elsewhere, please check its user manual or visit the manufacturer's website for support information on how to perform a factory reset.
Important: A factory reset will remove all custom settings from a modem,…
If your modem was purchased elsewhere, please consult your modem's user manual for instructions on how to do this.
What is the modem login password and why should I change it?
Your modem login password is used to log in to the modem's…
Important: The model of modem shipped under this offer may change without notice based on stock levels and other factors. The modem we send you will always be suitable for your selected plan.
NBN® plans
NBN® services include NBN®…
iiNet relies on NBN Co’s infrastructure to deliver our NBN® services. On occasion, this infrastructure may be affected by unplanned outages or maintenance which can subsequently affect the NBN™ service we deliver to you.
Before contacting…
If your modem was purchased elsewhere, please use Google search results or visit the manufacturer's website for support information. You'll need the iiNet Broadband Settings.
This article lists NBN® hardware compatibility for BYO modems on standard NBN plans.
Whether you’re re-using an NBN modem from a previous provider or purchased one from your local computer/electronics store or leading retailers such as…
Check your address on NBN®'s Network status and outages page to see if an unforeseen incident or planned maintenance is affecting your connection.
Check your address on our Network Status page to see if there are any known issues in your…