Satellite

Set up nbn Satellite

Select your modem to get started:

Connecting to the nbn network

This article will explain how the different NBN® technologies may be connected to your home, including any requirements for nbn equipment installation. Select one of the links below to jump to a query:

Gathering diagnostics for an nbn speed issue

This article will walk you through how to gather diagnostics for an nbn speed fault. One of our friendly Customer Service Representatives may ask you to complete these steps when you contact us to troubleshoot a speed issue with your nbn…

nbn Satellite Fair Use Policy FAQ

This information applies to nbn Satellite services provided by iiNet before 6 December 2023. nbn® has created a Fair Use Policy to help protect national service quality on the nbn Satellite network. Please note that this Fair Use Policy…

nbn Satellite Connection Box Status Light

The article will explain the status light found on the nbn Connection Box supplied for iiNet nbn Satellite services, which may be useful when troubleshooting nbn Satellite connection issues or speed issues. Status lights The nbn…

Troubleshooting nbn Satellite for Dropouts

Step by step guidance of troubleshooting NBN Satellite for Dropouts.

Troubleshooting nbn Satellite for No connection

Check your address on nbn®'s Network status and outages page to see if an unforeseen incident or planned maintenance is affecting your connection. Check your address on our Network Status page to see if there are any known issues in your…

Troubleshooting nbn Satellite for Speed issues

Visit our Network Status page to see any known issues in your area that may be affecting your service speed. Turn off your modem and leave it off for at least 10 seconds. Turn your modem back on and wait for the modem lights to settle.…