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Fetch
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Accounts & Billing
Payments & Invoices
Pay my invoice
Update my payment details
How iiNet services are billed
Invoice guide
Query a charge on my invoice
Download invoice
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Username & Password
Forgotten password?
Change password
Forgotten username?
Manage my account
Update contact details
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Cancel or close my account
Change account ownership
Manage my services
Change broadband plan
Move house
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View mobile usage
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Security information
Data protection
Scams Awareness
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Unwanted communication
iiNet phone numbers
Broadband & Wi-Fi
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Connect to Wi-Fi
Improve Wi-Fi signal strength
Wi-Fi connection offline
Wi-Fi connection dropouts
Wi-Fi speed issues
nbn®
FTTP
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
My internet is dropping out
FTTC
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
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FTTB/N
Set up iiNet modem
Set up BYO modem
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My connection speed is slow
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HFC
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
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Wireless
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
My internet is offline
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Satellite
How to set up
Troubleshoot an issue
5G Home Broadband
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My connection speed is slow
My internet is offline
Factors affecting speed
Home Wireless Broadband
How to set up
My connection speed is slow
My internet is offline
ULTRA Broadband (VDSL/Cable/FTTB)
VDSL2 in Canberra
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
Cable in Ballarat & Mildura & Geelong
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
FTTB in buildings across Australia
How to set up
My connection speed is slow
My internet is offline
My internet is dropping out
Fibre to the Home (FTTH)
Set up iiNet modem
Set up BYO modem
Slow speeds
Connection offline
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Activate SIM
Top up prepaid balance
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Troubleshoot call issues
Troubleshoot SMS/MMS issues
Finding your PUK code
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nbn Phone & Netphone
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nbn Fibre Phone (FTTP only)
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Frontier Portal Introduction
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Unregistered Handsets
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Inbound and Outbound call issues
Faulty & Damaged handsets
Factory Reset Handsets
Call dropouts
FAQ
Fetch
Fetch is no longer available
Fetch is no longer available
Satellite
nbn® Satellite Fair Use Policy FAQ
This information applies to nbn Satellite services provided by iiNet before 6 December 2023. nbn® has created a Fair Use Policy to help protect national service quality on the nbn Satellite network. Please note that this Fair Use Policy…
Troubleshooting nbn® Satellite
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