Set up nbn FTTC

Select your modem to get started:

	TP-Link VR1600v
	TG-789 Broadband Gateway
	Smart Modem Gateway (VX420-G2H)
	VX220-G2V Modem
	VX420-G2V Modem
	Guides for previously sold modems
	Guides for common non-iiNet modems

Note: If you have an old nbn modem that you don't want to keep, please consider eWaste recycling facilities that may be offered by your local council.

TP-Link VR1600v

Follow the instructions below or watch the video to set up your TP-Link VR1600v on nbn FTTC.

First, ensure you have:

• A message from us advising you to plug in your nbn FTTC equipment.
• 2 electrical outlets near your telephone wall socket.
• An nbn Connection Device (NCD)*

*Is your NCD missing? An NCD should already be present if your premises has been previously connected to nbn FTTC. If your NCD is missing, call us on 1300 634 515.

1. Connect the power cables from your NCD and modem's Power Ports to electrical outlets.
2. Connect the included phone cable from the grey phone port on your NCD to your telephone wall socket.
3. Connect the included Ethernet cable from the blue WAN port on your modem to the yellow Gateway port on your NCD.
4. Make sure the electrical outlets for your NCD and modem are both on, and press the modem's Power button.
5. Allow 15 minutes for your modem to boot up and connect automatically.
6. Check the lights on your NCD. If any are off or red, make sure your cables are plugged in securely.
   If this still doesn't work, you may need to plug your NCD into a different telephone wall socket if your home has more than one.
7. Once the lights are blue or amber, you can start connecting your devices and getting online.
8. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
9. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the grey Phone1 port on your modem.
   
10. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem.
    

We recommend connecting over the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.

TG-789 Broadband Gateway

Follow the instructions below or watch the video to set up your TG-789 on nbn FTTC.

First, ensure you have:

• A message from us advising you to plug in your nbn FTTC equipment.
• 2x electrical outlets near your telephone wall socket.
• An nbn Connection Device (NCD)*

*Is your NCD missing? An NCD should already be present if your premises has been previously connected to nbn FTTC. If your NCD is missing, call us on 1300 634 515.

1. Connect the power cables from your NCD and modem's Power Ports to electrical outlets.
2. Connect the included phone cable from the grey phone port on your NCD to your telephone wall socket.
3. Connect the included Ethernet cable from the red WAN port on your modem to the yellow Gateway port on your NCD.
4. Make sure the electrical outlets for your NCD and modem are both on, and press the modem's Power button.
5. Allow 15 minutes for your modem to boot up and connect automatically.
6. Check the lights on your NCD. If any are off or red, make sure your cables are plugged in securely.
   If this still doesn't work, you may need to plug your NCD into a different telephone wall socket if your home has more than one.
7. Once the lights are blue or amber, you can start connecting your devices and getting online.
8. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
9. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green Phone1 port on your modem.
   
10. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem.
    

We recommend connecting over the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.

Smart Modem Gateway (VX420-G2H)

Follow the instructions below to set up your Smart Modem Gateway (VX420-G2H) for nbn FTTC.

First, ensure you have:

• A message from us advising you to plug in your nbn modem.
• 2 electrical outlets near your telephone wall socket.
• A phone cable.
• An nbn Connection Device (NCD)*
• (Optional) Up to 4 Ethernet cables to connect devices via Ethernet.

*Is your NCD missing? An NCD should already be present if your premises has been previously connected to nbn FTTC. If your NCD is missing, call us on 1300 634 515.

1. Connect the power cables from your NCD and modem's Power ports to electrical outlets.
2. Connect the included phone cable from the grey phone port on your NCD to your telephone wall socket.
3. Connect the included Ethernet cable from the blue WAN port on your modem to the yellow Gateway port on your NCD.
4. Make sure the electrical outlets for both devices are on, and press the modem's ON/OFF button.
5. Allow 15 minutes for your modem to boot up and connect automatically.
6. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
   
7. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
8. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green PHONE port on your modem.
   
9. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

Note for nbn services with 4G Backup: Whenever your modem’s 4G light is lit, that means your modem has automatically connected to the 4G Backup service because your nbn service is unavailable, such as during initial setup or network maintenance.

Your nbn Phone will not work while 4G Backup is in use.

Once you're connected to nbn, if you notice the 4G Backup service has turned back on for an extended period of time:

1. Restart your modem.
2. Make sure your modem is plugged in correctly for nbn.
3. Contact us if the issue persists as we may need to investigate.

VX220-G2V Modem

Follow the instructions below to set up your VX220-G2V Modem for nbn FTTC.

First, ensure you have:

• A message from us advising you to plug in your nnb modem.
• 2 electrical outlets near your telephone wall socket.
• A phone cable.
• An nbn Connection Device (NCD)*.
• (Optional) Up to 4 Ethernet cables to connect devices via Ethernet.

*Is your NCD missing? An NCD should already be present if your premises has been previously connected to nbn FTTC. If your NCD is missing, please call us on 1300 634 515.

1. Connect the power cables from your NCD and modem's Power ports to electrical outlets.
2. Connect the included phone cable from the grey phone port on your NCD to your telephone wall socket.
3. Connect the included Ethernet cable from the blue WAN port on your modem to the yellow Gateway port on your NCD.
4. Make sure the electrical outlets for both devices are on, and press the modem's ON/OFF button.
5. Allow 15 minutes for your modem to boot up and connect automatically.
6. Check the lights on your modem. If the Internet light is blue, you can start connecting your devices and getting online.
   
7. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
8. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green PHONE port on your modem.
   
9. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.
   

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

VX420-G2V Modem

Follow the instructions below to set up your VX420-G2V Modem for nbn FTTC.

First, ensure you have:

• A message from us advising you to plug in your nbn modem.
• 2 electrical outlets near your telephone wall socket.
• A phone cable.
• An nbn Connection Device (NCD)*.
• (Optional) Up to 4 Ethernet cables to connect devices via Ethernet.

*Is your NCD missing? An NCD should already be present if your premises has been previously connected to nbn FTTC. If your NCD is missing, please call us on 1300 634 515.

1. Connect the power cables from your NCD and modem's Power ports to electrical outlets.
2. Connect the included phone cable from the grey phone port on your NCD to your telephone wall socket.
3. Connect the included Ethernet cable from the blue WAN port on your modem to the yellow Gateway port on your NCD.
4. Make sure the electrical outlets for both devices are on, and press the modem's ON/OFF button.
5. Allow 15 minutes for your modem to boot up and connect automatically.
6. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
   
7. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
8. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green PHONE port on your modem.
   
9. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.
   

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.