Set up nbn FTTC

Select your modem to get started:

TPLinkVR1600v_mini
TP-Link VR1600v
TG789icon100
TG-789 Broadband Gateway
Smart Modem Gateway VX420-G2H
Smart Modem Gateway (VX420-G2H)
VX220-G2V Modem
VX220-G2V Modem
VX420-G2V Modem
VX420-G2V Modem
TG1icon100
Guides for previously sold modems
BYO Modem Nighthawk
Guides for common non-iiNet modems

Note: If you have an old nbn modem that you don't want to keep, please consider eWaste recycling facilities that may be offered by your local council.

 

TP-Link VR1600v

Follow the instructions below or watch the video to set up your TP-Link VR1600v on nbn FTTC.

First, ensure you have:

  • A message from us advising you to plug in your nbn FTTC equipment.
  • 2 electrical outlets near your telephone wall socket.
  • An nbn Connection Device (NCD)*

*Is your NCD missing? An NCD should already be present if your premises has been previously connected to nbn FTTC. If your NCD is missing, call us on 1300 634 515.

  1. Connect the power cables from your NCD and modem's Power Ports to electrical outlets.
  2. Connect the included phone cable from the grey phone port on your NCD to your telephone wall socket.
  3. Connect the included Ethernet cable from the blue WAN port on your modem to the yellow Gateway port on your NCD.
  4. Make sure the electrical outlets for your NCD and modem are both on, and press the modem's Power button.
  5. Allow 15 minutes for your modem to boot up and connect automatically.
  6. Check the lights on your NCD. If any are off or red, make sure your cables are plugged in securely.
    If this still doesn't work, you may need to plug your NCD into a different telephone wall socket if your home has more than one.
  7. Once the lights are blue or amber, you can start connecting your devices and getting online.
  8. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  9. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the grey Phone1 port on your modem.
    NBN FTTC Diagram
  10. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem.
    TP-Link VR1600v barcode sticker example - WiFi details

We recommend connecting over the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.

 

TG-789 Broadband Gateway

Follow the instructions below or watch the video to set up your TG-789 on nbn FTTC.

First, ensure you have:

  • A message from us advising you to plug in your nbn FTTC equipment.
  • 2x electrical outlets near your telephone wall socket.
  • An nbn Connection Device (NCD)*

*Is your NCD missing? An NCD should already be present if your premises has been previously connected to nbn FTTC. If your NCD is missing, call us on 1300 634 515.

  1. Connect the power cables from your NCD and modem's Power Ports to electrical outlets.
  2. Connect the included phone cable from the grey phone port on your NCD to your telephone wall socket.
  3. Connect the included Ethernet cable from the red WAN port on your modem to the yellow Gateway port on your NCD.
  4. Make sure the electrical outlets for your NCD and modem are both on, and press the modem's Power button.
  5. Allow 15 minutes for your modem to boot up and connect automatically.
  6. Check the lights on your NCD. If any are off or red, make sure your cables are plugged in securely.
    If this still doesn't work, you may need to plug your NCD into a different telephone wall socket if your home has more than one.
  7. Once the lights are blue or amber, you can start connecting your devices and getting online.
  8. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  9. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green Phone1 port on your modem.
    TG-789 NBN FTTC plugin diagram
  10. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem.
    TG-789 barcode sticker example - WiFi details

We recommend connecting over the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.

 

Smart Modem Gateway (VX420-G2H)

Follow the instructions below to set up your Smart Modem Gateway (VX420-G2H) for nbn FTTC.

First, ensure you have:

  • A message from us advising you to plug in your nbn modem.
  • 2 electrical outlets near your telephone wall socket.
  • A phone cable.
  • An nbn Connection Device (NCD)*
  • (Optional) Up to 4 Ethernet cables to connect devices via Ethernet.

*Is your NCD missing? An NCD should already be present if your premises has been previously connected to nbn FTTC. If your NCD is missing, call us on 1300 634 515.

  1. Connect the power cables from your NCD and modem's Power ports to electrical outlets.
  2. Connect the included phone cable from the grey phone port on your NCD to your telephone wall socket.
  3. Connect the included Ethernet cable from the blue WAN port on your modem to the yellow Gateway port on your NCD.
  4. Make sure the electrical outlets for both devices are on, and press the modem's ON/OFF button.
  5. Allow 15 minutes for your modem to boot up and connect automatically.
  6. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
    Smart Modem Gateway LED example - NBN
  7. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  8. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green PHONE port on your modem.
    Smart Modem Gateway plugin diagram - NBN FTTC
  9. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker. Home Wireless Gateway barcode sticker - WiFi details

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

Note for nbn services with 4G Backup: Whenever your modem’s 4G light is lit, that means your modem has automatically connected to the 4G Backup service because your nbn service is unavailable, such as during initial setup or network maintenance.

Your nbn Phone will not work while 4G Backup is in use.

Once you're connected to nbn, if you notice the 4G Backup service has turned back on for an extended period of time:

  1. Restart your modem.
  2. Make sure your modem is plugged in correctly for nbn.
  3. Contact us if the issue persists as we may need to investigate.
Smart Modem Gateway 4G light

 

VX220-G2V Modem

Follow the instructions below to set up your VX220-G2V Modem for nbn FTTC.

First, ensure you have:

  • A message from us advising you to plug in your nnb modem.
  • 2 electrical outlets near your telephone wall socket.
  • A phone cable.
  • An nbn Connection Device (NCD)*.
  • (Optional) Up to 4 Ethernet cables to connect devices via Ethernet.

*Is your NCD missing? An NCD should already be present if your premises has been previously connected to nbn FTTC. If your NCD is missing, please call us on 1300 634 515.

  1. Connect the power cables from your NCD and modem's Power ports to electrical outlets.
  2. Connect the included phone cable from the grey phone port on your NCD to your telephone wall socket.
  3. Connect the included Ethernet cable from the blue WAN port on your modem to the yellow Gateway port on your NCD.
  4. Make sure the electrical outlets for both devices are on, and press the modem's ON/OFF button.
  5. Allow 15 minutes for your modem to boot up and connect automatically.
  6. Check the lights on your modem. If the Internet light is blue, you can start connecting your devices and getting online.
    VX220-G2V Modem LEDs
  7. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  8. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green PHONE port on your modem.
    VX220-G2V Modem - NBN FTTC Plugin
  9. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.
    VX220-G2V Modem barcode sticker

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

 

VX420-G2V Modem

Follow the instructions below to set up your VX420-G2V Modem for nbn FTTC.

First, ensure you have:

  • A message from us advising you to plug in your nbn modem.
  • 2 electrical outlets near your telephone wall socket.
  • A phone cable.
  • An nbn Connection Device (NCD)*.
  • (Optional) Up to 4 Ethernet cables to connect devices via Ethernet.

*Is your NCD missing? An NCD should already be present if your premises has been previously connected to nbn FTTC. If your NCD is missing, please call us on 1300 634 515.

  1. Connect the power cables from your NCD and modem's Power ports to electrical outlets.
  2. Connect the included phone cable from the grey phone port on your NCD to your telephone wall socket.
  3. Connect the included Ethernet cable from the blue WAN port on your modem to the yellow Gateway port on your NCD.
  4. Make sure the electrical outlets for both devices are on, and press the modem's ON/OFF button.
  5. Allow 15 minutes for your modem to boot up and connect automatically.
  6. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and getting online.
    VX420-G2V Lights example - WAN connection
  7. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  8. If you wish to use your iiNet nbn Phone service, plug a compatible handset into the green PHONE port on your modem.
    VX420-G2V NBN FTTC plugin
  9. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the modem's barcode sticker.
    VX420-G2V barcode sticker example

Your modem will automatically connect your devices to the best WiFi network possible (i.e. 5GHz). Older devices may only be able to connect to the slower 2.4GHz WiFi. See Improving WiFi Signal.

 


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