Troubleshooting Fetch No Free to Air Channels

Please follow the steps below and proceed to next step if the issue persists.

 

Step 1) Check your set top box connection

  • Ensure that your TV antenna is connected correctly to your set top box.
  • Ensure cables are plugged in securely and undamaged.
  • Attempt to view a Free to Air channel.

 

Step 2) Perform a channel scan

  • Open the Fetch menu and select "Manage > Settings", then select "Channels".
  • Select "Full Channel Scan". You may need to enter your Parental PIN before you can proceed (the default PIN is 0000).
  • Attempt to view a Free to Air channel.

 

Step 3) Check Free to Air on your TV

  • Unplug your antenna cable from the Fetch box and connect it directly to your TV.
  • Perform a channel scan on your TV (not through the Fetch set top box). If you're not sure how to do this, please check the user guide or the TV manufacturer's website for support information.
  • Attempt to view a Free to Air channel through your TV. If you can’t, your TV antenna may need to be repaired, particularly if severe weather has caused damage to your roof.

 

    Step 4) Call us on 1300 701 006 for further assistance