Ensure that the infrared (IR) sensor on the front of your Fetch set top box is not obstructed.
Press the Text... button on your remote.
If no lights illuminate on the remote, the batteries are most likely dead.
Visit our Network Status page to see if any known issues in your area are affecting your internet connection.
Run a speed test. If your result is lower than 3Mbps please call our Support Team on 13 22 58.
Multiple devices competing for…
Visit our Network Status page to see if any known issues in your area are affecting your internet connection.
Ensure that your internet connection is online. Fetch requires working internet to operate.
If you see a "Please subscribe"…
Ensure that your TV antenna is connected correctly to your set top box.
Ensure cables are plugged in securely and undamaged.
Attempt to view a Free to Air channel.
Open the Fetch menu and select the Gear icon, then select Channels.…
Select one of the links below to jump to a query:
No power to Fetch box
Hard Disk Drive (HDD) Health Test failed or HDD errors
Hard Disk Drive (HDD) failed to mount
Critical Hardware Fault error messages
Fetch box is too hot