Troubleshooting

Troubleshooting Fetch No Subscription Channels

Visit our Network Status page to see if any known issues in your area are affecting your internet connection. Ensure that your internet connection is online. Fetch requires working internet to operate. If you see a "Please subscribe"…

Troubleshooting Fetch No Free to Air Channels

Ensure that your TV antenna is connected correctly to your set top box. Ensure cables are plugged in securely and undamaged. Attempt to view a Free to Air channel. Open the Fetch menu and select Manage > Settings, then select…

Troubleshooting Fetch for Stuttering or Freezing

Visit our Network Status page to see if any known issues in your area are affecting your internet connection. Run a speed test.

Troubleshooting Fetch Remote Control

Ensure that that the infrared (IR) sensor on the front of your Fetch set top box is not obstructed. Press the Text... button on your remote. If no lights illuminate on the remote, the batteries are most likely dead.

Troubleshooting Fetch Bandwidth Low message on screen

Visit our Network Status page to see if any known issues in your area are affecting your internet connection. Run a speed test. If your result is lower than 3Mbps please call our Support Team on 13 22 58. Multiple devices competing for…