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Pay my invoice
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Understand my invoice
Query a charge on my invoice
Download invoice
Financial hardship
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Forgotten password?
Change password
Forgotten username?
Manage my account
Update contact details
Using Toolbox
Complaints
Cancel or close my account
Track my delivery
Update contact preferences
Change account ownership
Manage my services
Change broadband plan
Move house
Change mobile plan
View broadband usage
View mobile usage
Reschedule an nbn appointment
Safety & Security
Security information
Data protection
Scams and Hoaxes
Fraud Assistance
Unwanted communication
iiNet phone numbers
Broadband & Wi-Fi
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Connect to Wi-Fi
Improve Wi-Fi signal strength
Wi-Fi connection offline
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Wi-Fi speed issues
nbn®
FTTP
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
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Set up iiNet modem
Set up BYO modem
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My connection speed is slow
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Set up iiNet modem
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HFC
Set up iiNet modem
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My connection speed is slow
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Wireless
Set up iiNet modem
Set up BYO modem
Run nbn test in Toolbox
My connection speed is slow
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Satellite
How to set up
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5G Home Broadband
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My connection speed is slow
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Factors affecting speed
Home Wireless Broadband
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FAQ
ULTRA Broadband (VDSL/Cable/FTTB)
VDSL2 in Canberra
How to set up
My connection speed is slow
My internet is offline
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FAQ
Cable in Ballarat & Mildura & Geelong
How to set up
My connection speed is slow
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FAQ
FTTB in buildings across Australia
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My connection speed is slow
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FAQ
Other Broadband
Fibre to the Home
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Connection offline
Phone & Mobile
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Fetch
Fetch is no longer available
Fetch is no longer available
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Fetch Mini & Mighty
Fetch remote
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No Subscription channels
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Video stuttering or freezing
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Troubleshooting
Troubleshooting Fetch for Stuttering or Freezing
As of 22 January 2025, Fetch services are no longer available from iiNet. Learn more.
Fetch Troubleshoot Hardware issues
As of 22 January 2025, Fetch services are no longer available from iiNet. Learn more. Select one of the links below to jump to a query:
Troubleshooting Fetch Remote Control
As of 22 January 2025, Fetch services are no longer available from iiNet. Learn more.
Troubleshooting Fetch Bandwidth Low message on screen
As of 22 January 2025, Fetch services are no longer available from iiNet. Learn more.
Troubleshooting Fetch No Subscription Channels
As of 22 January 2025, Fetch services are no longer available from iiNet. Learn more.
Troubleshooting Fetch No Free to Air Channels
As of 22 January 2025, Fetch services are no longer available from iiNet. Learn more.