Troubleshooting 5G Home Broadband for Speed Issues
If your 5G Home Broadband service is running slowly, these steps will help you identify the issue.
- Your service may just be affected by planned maintenance. You can check your address on our Network Status page.
If there is planned maintenance, the results will give you an estimated fix time. - Find your 5G modem and turn off its power outlet for at least 10 seconds.
- Turn the outlet back on and wait 5 minutes for your modem to reboot.
- Check the Signal lights on your modem. If the lights indicate no signal or a weak signal, try moving your modem to a different spot.
Can't get a good signal? Give us a call on 13 22 58 and we'll help you out.
Wi-Fi Max 5G Modem - Front light off or solid orange
Supplied from July 2025
Nokia FastMile 3.2 5G Modem - 5G light off or 1 bar Signal
Sagemcom 5866 5G Modem - Signal lights 1 bar
- Do you have any devices connected to your modem with an Ethernet cable? If speeds on these devices are fine but devices on Wi-Fi are slow, switch to Troubleshooting Wi-Fi speed.
- Make sure your modem’s Ethernet cables are in good condition, with “CAT6” or “CAT5e” printed on them.
Older Cat5 Ethernet cables are not recommended for 5G services. You’ll need to replace any broken or chewed cables. - Your speed may temporarily slow down if you’re running more devices or apps than your connection can handle at the same time. For example, if a device is downloading a large file or running a 4K streaming app, your speed should improve when it’s finished.
If you need to run more devices or apps at the same time, you can change your plan in Toolbox or call us on 13 19 17 for support. - Run a scan on your antivirus/anti-malware software. If any infections are detected, make sure they are quarantined and removed.
Contact your software’s Customer Support if you need help. - Still getting slow speeds? Please call us on 13 22 58 and we'll help you.