Set up Ultra Broadband FTTB

Your modem will take care of the hard stuff like internet settings, but we’ll need your help to plug it in. The main cables you need will come in the box, and you can grab extra Ethernet cables from the shops if you need them.

Note: Some homes will have a Network Termination Unit (NTU). If your place has never been connected to FTTB before, an NTU will be delivered with your modem if you need one.

Choose your modem (with or without NTU) to get started:

Picture	Modem
	VX420-G2V Modem only
	VX420-G2V Modem with a Network Termination Unit (NTU)
	Smart Modem Gateway (VX420-G2H) only
	Smart Modem Gateway (VX420-G2H) with a Network Termination Unit (NTU)
	VX220-G2V Modem only
	VX220-G2V Modem with a Network Termination Unit (NTU)
	TP-Link VR1600v only
	TP-Link VR1600v with a Network Termination Unit (NTU)

VX420-G2V Modem

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the power cable to connect your modem's Power port to a power outlet.
4. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
5. Turn on the power outlet and press your modem’s ON/OFF button.
6. Leave your modem alone for 30 minutes while it runs through its automatic setup.
7. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
    
   No green light? Call us on 13 22 58 and we can help you out.
   
8. You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
   
9. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
10. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
11. To use your FTTB Phone service, just plug a handset into your modem’s green Phone port.
    
12. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

VX420-G2V Modem with a Network Termination Unit (NTU)

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the power cables to connect the Power port on your modem and NTU to power outlets.
4. Use one phone cable to connect your modem’s grey DSL port to your NTU's LINE or LAN port.
    
   Older NTUs may have a MODEM port. Learn more.
5. Use the other phone cable to connect your your NTU's LINE + POWER or G.Fast port to your phone wall socket.
    
   Older NTUs may have an UPLINK port. Learn more.
6. Turn on the power outlet and press your modem’s ON/OFF button.
7. Leave your modem alone for 30 minutes while it runs through its automatic setup.
8. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
    
   No green light? Call us on 13 22 58 and we can help you out.
   
9. You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
   
10. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
11. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
12. To use your FTTB Phone service, just plug a handset into your modem’s green Phone port.
    
13. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

Smart Modem Gateway (VX420-G2H)

Please note: If you choose to re-use your Smart Modem Gateway for Ultra FTTB, your FTTB Phone VoIP service will not work.

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the power cable to connect your modem's Power port to a power outlet.
4. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
5. Turn on the power outlet and press your modem’s ON/OFF button.
6. Leave your modem alone for 30 minutes while it runs through its automatic setup.
7. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
    
   No green light? Call us on 13 22 58 and we can help you out.
   
8. You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
   
9. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
10. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
    
11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

Smart Modem Gateway (VX420-G2H) with a Network Termination Unit (NTU)

Please note: If you choose to re-use your Smart Modem Gateway for Ultra FTTB, your FTTB Phone VoIP service will not work.

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the power cables to connect the Power port on your modem and NTU to power outlets.
4. Use one phone cable to connect your modem’s grey DSL port to your NTU's LINE or LAN port.
    
   Older NTUs may have a MODEM port. Learn more.
5. Use the other phone cable to connect your your NTU's LINE + POWER or G.Fast port to your phone wall socket.
    
   Older NTUs may have an UPLINK port. Learn more.
6. Turn on the power outlet and press your modem’s ON/OFF button.
7. Leave your modem alone for 30 minutes while it runs through its automatic setup.
8. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
    
   No green light? Call us on 13 22 58 and we can help you out.
   
9. You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
   
10. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
11. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
    
12. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

VX220-G2V Modem

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the power cable to connect your modem's Power port to a power outlet.
4. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
5. Turn on the power outlet and press your modem’s ON/OFF button.
6. Leave your modem alone for 30 minutes while it runs through its automatic setup.
7. Check the Internet light on your modem. If it’s blue, you’re online and you can start connecting your devices.
    
   No blue light? Call us on 13 22 58 and we can help you out.
   
8. You'll find the default Wi-Fi name (SSID) and Password on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
   
9. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
10. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
11. To use your FTTB Phone service, just plug a handset into your modem’s green Phone port.
    
12. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

VX220-G2V Modem with a Network Termination Unit (NTU)

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the power cables to connect the Power port on your modem and NTU to power outlets.
4. Use one phone cable to connect your modem’s grey DSL port to your NTU's LINE or LAN port.
    
   Older NTUs may have a MODEM port. Learn more.
5. Use the other phone cable to connect your your NTU's LINE + POWER or G.Fast port to your phone wall socket.
    
   Older NTUs may have an UPLINK port. Learn more.
6. Turn on the power outlet and press your modem’s ON/OFF button.
7. Leave your modem alone for 30 minutes while it runs through its automatic setup.
8. Check the Internet light on your modem. If it’s blue, you’re online and you can start connecting your devices.
    
   No blue light? Call us on 13 22 58 and we can help you out.
   
9. You'll find the default Wi-Fi name (SSID) and Password on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
   
10. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
11. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
12. To use your FTTB Phone service, just plug a handset into your modem’s green Phone port.
    
13. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

TP-Link VR1600v

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the power cable to connect your modem's Power port to a power outlet.
4. Use the phone cable to connect your modem’s grey DSL port to your phone wall socket.
5. Turn on the power outlet and press your modem’s Power button.
6. Leave your modem alone for 30 minutes while it runs through its automatic setup.
7. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
    
   No green light? Call us on 13 22 58 and we can help you out.
   
8. You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
   
   
   Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
9. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
10. To use your FTTB Phone service, just plug a handset into your modem’s grey Phone1 port.
    
11. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.

TP-Link VR1600v with a Network Termination Unit (NTU)

1. First, make sure you’ve got a message from us asking you to plug in your modem. We need to get your connection ready on our side first.
2. Find your phone wall socket – you probably already have a modem plugged in from your last internet service. Unplug any old modem from the phone wall socket and power outlet.
3. Use the power cables to connect the Power port on your modem and NTU to power outlets.
4. Use one phone cable to connect your modem’s grey DSL port to your NTU's LINE or LAN port.
    
   Older NTUs may have a MODEM port. Learn more.
5. Use the other phone cable to connect your your NTU's LINE + POWER or G.Fast port to your phone wall socket.
    
   Older NTUs may have an UPLINK port. Learn more.
6. Turn on the power outlet and press your modem’s ON/OFF button.
7. Leave your modem alone for 30 minutes while it runs through its automatic setup.
8. Check the Internet light on your modem. If it’s green, you’re online and you can start connecting your devices.
    
   No green light? Call us on 13 22 58 and we can help you out.
   
9. You'll find the default Wi-Fi name (SSID) and Wireless password/PIN on your modem's barcode sticker. If you want to change your Wi-Fi name or password, use this guide.
   
10. Your devices will automatically connect to the best Wi-Fi possible. If your Wi-Fi’s running slow, check out Improving Wi-Fi Signal.
11. For online gaming or HD/4K streaming, Ethernet is better than Wi-Fi. If you have extra Ethernet cables, you can connect up to 4 devices to your modem’s yellow LAN ports.
12. To use your FTTB Phone service, just plug a handset into your modem’s grey Phone1 port.
    
13. You’re now good to go.
     
    If you don’t want to keep your old modem, see if your local council has any eWaste recycling facilities.