Set up Ultra Broadband FTTB

Select your hardware to get started.

Smart Modem Gateway
Smart Modem Gateway (VX420-G2H) only
FTTB NTU
Smart Modem Gateway (VX420-G2H) with a Network Termination Unit (NTU)
TPLinkVR1600v_mini
TP-Link VR1600v only
FTTB NTU
TP-Link VR1600v with a Network Termination Unit (NTU)

Smart Modem Gateway (VX420-G2H) only

Follow the instructions below to set up your ULTRA FTTB.

First, ensure you have:

  • A message from us advising you to plug in your modem.
  • An electrical outlet near your telephone wall socket.

Please note: If you choose to re-use your Smart Modem Gateway for ULTRA FTTB, your ULTRA Phone VoIP service will not work.

  1. Connect the power cable from your modem's Power Port to an electrical outlet.
  2. Connect the included phone cable from the grey DSL port on your modem to your telephone wall socket.
  3. Make sure the electrical outlet for your modem is on, and press the modem's Power button.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and get online.
    Smart Modem Gateway VDSL2 lights
  6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
    Smart Modem Gateway FTTB plugin - no phone
  7. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem. 
    Home Wireless Gateway barcode sticker - WiFi details

We recommend connecting over the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.

 

Smart Modem Gateway (VX420-G2H) with a Network Termination Unit (NTU)

Follow the instructions below to set up your ULTRA FTTB.

First, ensure you have:

  • A message from us advising you to plug in your modem.
  • Your Network Termination Unit (NTU).
  • Two electrical outlets near your telephone wall socket.

Please note: If you choose to re-use your Smart Modem Gateway for ULTRA FTTB, your ULTRA Phone VoIP service will not work.

  1. Connect the power cables from your modem's Power Port to an electrical outlet.
  2. Connect the power cables from your Network Termination Unit (NTU)'s Power Port to an electrical outlet.
  3. Connect the included phone cable from your modem's grey DSL port to the NTU's LINE port.

    Note: This port may be labelled MODEM if you have an older model of NTU. The port is always located on the right-hand side of the NTU.
  4. Connect the other included phone cable from your NTU's LINE + POWER port to your telephone wall socket.

    Note: This port may labelled UPLINK if you have an older model of NTU. The port is always located on the left-hand side of the NTU.
  5. Make sure the electrical outlets for both devices are on, and press the modem's Power button.
  6. Allow 15 minutes for your modem to boot up and connect automatically.
  7. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and get online.
    Smart Modem Gateway VDSL2 lights
  8. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
    Smart Modem Gateway FTTB plugin - with NTU
  9. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem. 
    Home Wireless Gateway barcode sticker - WiFi details

We recommend connecting over the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.

 

 

TP-Link VR1600v only

Follow the instructions below to set up your ULTRA FTTB.

First, ensure you have:

  • Your TP-Link VR1600v modem.
  • A message from us advising you to plug in your modem.
  • An electrical outlet near your telephone wall socket.
  1. Connect the power cable from your modem's Power Port to an electrical outlet.
  2. Connect the included phone cable from the grey DSL port on your modem to your telephone wall socket.
  3. Make sure the electrical outlet for your modem is on, and press the modem's Power button.
  4. Allow 15 minutes for your modem to boot up and connect automatically.
  5. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and get online.
  6. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  7. If you wish to use your Ultra FTTB Phone service, plug a compatible handset into the grey Phone1 port on your modem.
    TP-Link VR1600v FTTB plugin diagram (no NTU)
  8. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem. 
    TP-Link VR1600v barcode sticker example - WiFi details

We recommend connecting over the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.

 

TP-Link VR1600v with a Network Termination Unit (NTU)

Follow the instructions below to set up your ULTRA FTTB.

First, ensure you have:

  • Your TP-Link VR1600v modem.
  • The Network Termination Unit (NTU) installed at or delivered to your premises.
  • A message from us advising you to plug in your modem.
  • An electrical outlet near your telephone wall socket.
  1. Connect the power cables from your modem's Power Port to an electrical outlet.
  2. Connect the power cables from your Network Termination Unit (NTU)'s Power Port to an electrical outlet.
  3. Connect the included phone cable from your modem's grey DSL port to the NTU's LINE port.

    Note: This port may be labelled MODEM if you have an older model of NTU. The port is always located on the right-hand side of the NTU.
  4. Connect the other included phone cable from your NTU's LINE + POWER port to your telephone wall socket.

    Note: This port may labelled UPLINK if you have an older model of NTU. The port is always located on the left-hand side of the NTU.
  5. Make sure the electrical outlets for both devices are on, and press the modem's Power button.
  6. Allow 15 minutes for your modem to boot up and connect automatically.
  7. Check the lights on your modem. If the Internet light is green, you can start connecting your devices and get online.
  8. To plug in additional devices via Ethernet cable, simply connect the Ethernet cables to any of the four yellow LAN ports on your modem.
  9. If you wish to use your Ultra FTTB Phone service, plug a compatible handset into the grey Phone1 port on your modem.
    TP-Link VR1600v FTTB plugin diagram (with NTU)
  10. If you wish to connect your devices via WiFi, you'll find the WiFi name and password on the barcode sticker at the bottom of your modem. 
    TP-Link VR1600v barcode sticker example - WiFi details

We recommend connecting over the 5GHz WiFi channel for faster performance. See Improving WiFi Signal.


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