BizPhone voice mail setup

BizPhone handsets/users are pre-configured to accept and play back voice mail messages by default. This guide will cover how to listen to voice mail, change your greeting, and forward voice mails to email.

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Listening to voice mail

  1. Press the envelope button/icon ✉ on your BizPhone handset or softphone. If you are a BizPhone ATA line user, dial *62 instead.
  2. Enter your voice mail passcode. If you don't know your passcode, please see this guide.
  3. Press 1 to enter your voice mail box.
  4. Press 1 to listen to your messages.

Setting a new voice mail greeting via handset

  1. Press the envelope button/icon ✉ on your BizPhone handset or softphone. If you are a BizPhone ATA line user, dial *62 instead.
  2. Enter your voice mail passcode. If you don't know your passcode, please see this guide.
  3. Press 1 to enter your voice mail box.
  4. To set a Busy greeting (played when you are already on a call) press 2. To set a No answer greeting (played when the call is not answered) press 3.
  5. Follow the voice prompts to record and save your greeting.

Setting a new voice mail greeting via Frontier Portal

Your audio file must meet the following specifications:

Audio file format Specifications
.WAV
  • 8.000 or 16.00kHz
  • 8 or 16 bit mono
  • U law, A law or PCM
.WMA
  • 8.000 or 16.00kHz
  • 16 bit mono
  • U law, A law or PCM
Both .WAV and .WMA
  • Maximum audio length 2 minutes for voice mail greetings and custom ringback user/group.
  • Maximum audio length 10 seconds for user's personalised name.
  • Maximum audio length 10 minutes for Music on Hold greeting.
  • Maximum audio length 5 minutes for all other services.

If required, click here to search for online audio conversion sites to find one that best suits you.

  1. Log in to Frontier Portal. If you have never logged in before, please watch this video.
  2. Select the desired BizPhone user to edit.
    BizPhone Frontier Portal - User selection
  3. Select Voice mail.
  4. Set the Enable voice mail greeting switch to ON.
  5. Select Upload new media file and use the Browse button to select your audio file.
  6. Hit Update to save.
    BizPhone Frontier Portal - Voice mail settings

Forwarding voice mail to email via Frontier Portal

  1. Log in to Frontier Portal. If you have never logged in before, please watch this video.
  2. Select the desired BizPhone user to edit.
    BizPhone Frontier Portal - User selection
  3. Select Voice mail.
  4. Set the Enable voice mail to be forwarded as email switch to ON.
  5. Enter the Delivery email address.
  6. (Optional) If you wish to forward voice mail to additional email addresses, set the Enable voice mail to be sent as carbon copy switch to ON and enter an additional email address.
  7. (Optional) If you wish to receive an additional email notification about forwarded voice mail, set the Enable voice mail notifications to be forwarded as email to ON and enter a notification email address.
  8. Hit Update to save.
    BizPhone Frontier Portal - Voice mail forwarding