Troubleshooting WiFi for speed issues

  1. Turn off your modem at the wall socket.

  2. Wait 60 seconds and turn your modem back on.

  3. When the modem lights have settled into a stable pattern, run a speed test.

    Note: If you're testing your speed on a device connected to your modem via WiFi, stand next to your modem to rule out any WiFi signal issues.

  4. If your WiFi is only slow in certain parts of your home, check out our guide on improving WiFi signals.

  5. Unplug all other devices connected to your modem's Ethernet ports.

  6. Turn off or disconnect all other devices connected to your modem's WiFi (except one test device such as a mobile phone).

  7. On the test device, close all apps or programs that are using your broadband connection and turn off any mobile data networks (e.g. 4G).

  8. Run a speed test.

    If speed improves on a single device, you may be running more devices or programs than your current plan can handle. Please call us on 13 19 17 to see if you can switch to a different type of internet service that will better suit your needs.

  9. If you have an iiNet modem and require further assistance, please call us on 13 22 58.

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