If you have a third party modem, please consult your modem's user manual or check the manufacturer's website for support information.
Select your modem:
Turn off your modem at the wall socket.
Wait 60 seconds and turn your modem back on.
When the modem lights have settled into a stable pattern, run a speed test.Note: If you're testing your speed on a device connected to your…
If your Wi-Fi connection is having dropouts, it means that your Wi-Fi will lose connection intermittently while devices connected to your modem by Ethernet cable will stay connected. These steps will help you identify the issue.
If your Wi-Fi connection is down, it means that devices connected to your modem by Ethernet cable will still be able to get online while devices on Wi-Fi can't. These steps will help you identify the issue.
There are two ways to connect your device to your modem so it can use the internet: Ethernet cable, or Wi-Fi.
Wi-Fi uses radio waves to transmit data, and a typical indoor Wi-Fi signal has a range of 30 metres. However, your Wi-Fi range…