These guides will help you set up and use your iiNet modem. You can find the name of your modem on its barcode sticker.
Don't have an iiNet modem? Check out our BYO Modem Setup Guides.
iiNet modems are not locked to iiNet as a service…
You can customise your Wi-Fi name and password in your iiNet modem settings.
Don't have an iiNet modem? Check the manufacturer's website for a guide.
Choose your modem:
Here's how to check your basic Wi-Fi settings on an iiNet modem. This will make sure Wi-Fi is turned on, confirm your Wi-Fi name and password, make sure your Wi-Fi name isn't hidden, and make sure any band steering is turned on.
Band…
If your Wi-Fi's running slow, these steps will help you identify the issue.
Stand next to your modem and run a speed test.Wi-Fi usually has a range of 30 metres indoors, but this can be reduced by walls and other obstacles between…
If your Wi-Fi connection is having dropouts, it means that your Wi-Fi will lose connection intermittently while devices connected to your modem by Ethernet cable will stay connected. These steps will help you identify the issue.
If your Wi-Fi connection is down, it means that devices connected to your modem by Ethernet cable will still be able to get online while devices on Wi-Fi can't. These steps will help you identify the issue.
There are two ways to connect your device to your modem so it can use the internet: Ethernet cable, or Wi-Fi.
Wi-Fi uses radio waves to transmit data, and a typical indoor Wi-Fi signal has a range of 30 metres. However, your Wi-Fi range…