Troubleshoot slow Wi-Fi

If your Wi-Fi's running slow, these steps will help you identify the issue.

1. Stand next to your modem and run a speed test.
   
   Wi-Fi usually has a range of 30 metres indoors, but this can be reduced by walls and other obstacles between your devices and your modem.

2. If your Wi-Fi is only slow in certain parts of your home, check out our guide on improving Wi-Fi signals.

3. If you're using a phone, turn off 4G/5G data to make sure that your phone is using the Wi-Fi, then run another speed test.

4. Your speed may temporarily slow down if you’re running more devices or apps than your connection can handle at the same time. For example, if a device is downloading a large file or running a 4K streaming app, your speed should improve when it’s finished.
   
   If you need to run more devices or apps at the same time, you can change your plan in Toolbox or call us on 13 19 17 for support.

5. Wi-Fi still slow? If you have an iiNet modem, please call us on 13 22 58 and we'll help you out.
   
   If you have a third-party modem, please check the manufacturer's website for support.