Troubleshooting NBN FTTC for Dropouts

Please follow the steps below and proceed to next step if the issue persists.

Step 1) Restart your modem

  • Turn off your modem and leave it off for at least 60 seconds.
  • Turn your modem back on and wait for the modem lights to settle.
  • Continue monitoring for dropouts.

Step 2) Check your connection on other devices

  • When your connection drops out, check other devices connected to your modem via WiFi or Ethernet cable to see if they've dropped out, too.
  • If your device is connected via WiFi, stand next to your modem to rule out any WiFi signal issues.
  • If devices connected via Ethernet cable stay online when devices connected via WiFi drop out, switch to troubleshooting WiFi Dropouts.
  • If you only lose your WiFi connection in certain parts of your home, see our guide on improving WiFi signals.

Step 3) Check your cables

  • Ensure that your modem is connected correctly.
  • Check that all cables connected to your modem are in good condition and plugged in securely, without any kinks.

Step 4) Call us on 13 22 58 for further assistance