Troubleshooting WiFi Network for Dropouts
Please follow the steps below and proceed to next step if the issue persists.
Step 1) Check your WiFi signal
- Stand next to your modem to rule out any WiFi signal issues. The range of a WiFi signal is typically 30 metres, but this can be reduced by obstacles (e.g. walls) between you and your modem.
- If you lose your WiFi connection in certain parts of your home, see our guide on improving WiFi signals
Step 2) Check your devices
- Check if you experience the same WiFi dropouts using a different device (e.g. smartphone or laptop) if one is available.
- If some devices drop out but others don't, the devices that drop out may have a faulty wireless adapter. If you suspect this is the case, you may need to make a claim for a replacement under warranty or if the warranty has expired, investigate the possibility of getting it repaired.
Step 3) Check Ethernet connection
- If possible, check if you experience the same dropouts on a computer or laptop connected to your modem via Ethernet cable.
- If your connection also drops out over Ethernet, you need to troubleshoot dropouts for your broadband connection, not WiFi. See our guide for NBN™ FTTB/N, NBN™ FTTC, NBN™ FTTP, NBN™ HFC, NBN™ Wireless, NBN™ Satellite, ADSL2+, Naked DSL, Cable, FTTB, or VDSL2.