Troubleshooting Wi-Fi for Dropouts
If your Wi-Fi connection is having dropouts, it means that your Wi-Fi will lose connection intermittently while devices connected to your modem by Ethernet cable will stay connected. These steps will help you identify the issue.
- Turn off your Wi-Fi devices off for at least 60 seconds, then turn them back on again.
- Make sure that laptop, phone or tablet is still connected to your Wi-Fi network. You may need to move closer to your modem because your device will automatically disconnect if the Wi-Fi is out of range.
If you need to connect a device to your Wi-Fi network again, you'll find the default WiFi name (SSID) and password on your modem's barcode sticker.
Note: Do you have a custom Wi-Fi name or password? Our basic Wi-Fi settings guide for iiNet modems will help you change your Wi-Fi details. If your modem isn't from iiNet, you should be able to find help on the manufacturer's website.
- If you only lose your Wi-Fi connection in certain parts of your home, see our guide on improving Wi-Fi signals.
- Do you have multiple devices connected to your Wi-Fi? If some devices can connect but others can't, the devices that can't connect may have a faulty wireless adapter.
Windows users only: Performing a winsock reset may resolve an issue with a wireless adapter. - Call us on 13 22 58 for further assistance with an iiNet modem. If you have a third-party modem, please check the manufacturer's website for support or contact the seller for a warranty claim