Troubleshooting WiFi Network for Dropouts

Please follow the steps below and proceed to next step if the issue persists.


Step 1) Check your WiFi signal

  • Stand next to your modem to rule out any WiFi signal issues. The range of a WiFi signal is typically 30 metres, but this can be reduced by obstacles (e.g. walls) between you and your modem.
  • If you lose your WiFi connection in certain parts of your home, see our guide on improving WiFi signals


    Step 2) Check your devices

    • Check if you experience the same WiFi dropouts using a different device (e.g. smartphone or laptop) if one is available.
    • If some devices drop out but others don't, the devices that drop out may have a faulty wireless adapter. If you suspect this is the case, you may need to make a claim for a replacement under warranty or if the warranty has expired, investigate the possibility of getting it repaired.


    Step 3) Check Ethernet connection


    Step 4) Call us on 13 22 58 for further assistance