Basic Wi-Fi settings on an iiNet modem

Here's how to check your basic Wi-Fi settings on an iiNet modem. This will make sure Wi-Fi is turned on, confirm your Wi-Fi name and password, make sure your Wi-Fi name isn't hidden, and make sure any band steering is turned on.

Band steering is a feature that lets your devices automatically switch between 2.4GHz Wi-Fi and 5GHz Wi-Fi for the best Wi-Fi signal.

Don't have an iiNet modem? Check the manufacturer's website for a guide.

Choose your modem:

Picture	Modem
	Wi-Fi Max Modem
	Wi-Fi Max 5G Modem
	Nokia FastMile 3.2 5G Modem
	Smart Modem Gateway (VX420-G2H)
	VX220-G2V Modem
	VX420-G2V Modem
	Sagemcom 5866 5G Modem
	Nokia FastMile R1 5G Modem
	TP-Link VR1600v
	TG-789 Broadband Gateway
	Cable Gateway Pro (CG3000)
	Cable Gateway Pro (CG2200)
	Cable Gateway Pro (EPC3940L)

Wi-Fi Max Modem

From the My Internet Connect App 

Don't want to use the app? You can do it in your web browser.

1. Open the My Internet Connect App and tap Settings.
2. Under Network Management, select Wi-Fi Settings.
3. By default, Band Steering will be toggled ON, and you'll see one set of Wireless settings which will be applied to both the 2.4GHz and 5GHz Wi-Fi networks.
    
   Note: If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between the 5GHz/2.4GHz Wi-Fi networks depending on the best available signal.
4. Make sure that Wi-Fi Enable is toggled ON.
5. On these pages, you'll also find the Wi-Fi name and Wi-Fi password.
6. If you made any changes, click Save to finish.
   

From the Modem Dashboard

1. Open your web browser and go to: https://192.168.1.1
2. Log in with the Login Password found on the modem's barcode sticker or use your custom password.
   
3. From the left pane, click Wi-Fi.
4. By default, Band Steering will be toggled ON, and you'll see one set of Wireless settings which will be applied to both the 2.4GHz and 5GHz Wi-Fi networks.
   
   If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between the 5GHz/2.4GHz Wi-Fi networks depending on the best available signal.
5. Make sure that MLO Enable is toggled ON.
   
   This feature allows devices to use multiple frequency bands for better performance.
6. Make sure that Wi-Fi Enable is toggled ON.
7. Make sure that Hide Wi-Fi Network is toggled OFF. If the Wi-Fi network is hidden, then your Wi-Fi network name(s) won't show up in the list of available networks when you try to connect.
8. If you made any changes, click Save to finish.
   

Wi-Fi Max 5G Modem

From the My Internet Connect App 

Don't want to use the app? You can do it in your web browser.

1. Open the My Internet Connect App and tap Settings.
2. Under Network Management, select Wi-Fi Settings.
3. By default, Band Steering will be toggled ON, and you'll see one set of Wireless settings which will be applied to both the 2.4GHz and 5GHz Wi-Fi networks.
   
   If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between the 5GHz/2.4GHz Wi-Fi networks depending on the best available signal.
4. Make sure that Wi-Fi Enable is toggled ON.
5. On these pages, you'll also find the Wi-Fi name and Wi-Fi password.
6. If you made any changes, click Save to finish.
   

From the Modem Dashboard

1. Open your web browser and go to: https://192.168.1.1
2. Log in with the Login Password found on the modem's barcode sticker or use your custom password.
   
3. From the left pane, click Wi-Fi.
4. By default, Band Steering will be toggled ON, and you'll see one set of Wireless settings which will be applied to both the 2.4GHz and 5GHz Wi-Fi networks.
   
   If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between the 5GHz/2.4GHz Wi-Fi networks depending on the best available signal.
5. Make sure that MLO Enable is toggled ON.
   
   This feature allows devices to use multiple frequency bands for better performance.
6. Make sure that Wi-Fi Enable is toggled ON.
7. Make sure that Hide Wi-Fi Networkis toggled OFF. If the Wi-Fi network is hidden, then your Wi-Fi network name(s) won't show up in the list of available networks when you try to connect.
8. If you made any changes, click Save to finish.
   

Nokia FastMile 3.2 5G Modem

Note: The Enable Single SSID (band steering) feature can't be managed in the Nokia Wi-Fi app.

1. On a device that's connected to your modem, open your web browser and go to: https://192.168.1.1
2. Log in with the default username “admin” and the default password is on your modem's barcode sticker. If you have custom login details, use those instead.
   
3. Hit Network.
4. Select Wi-Fi Networks, then 2.4GHz.
5. Make sure that Enable Wi-Fi 2.4GHz is ON.
6. Make sure that Enable Single SSID and is ON.
   
   If Enable Single SSID is ON, the Wi-Fi names (SSID Name) and passwords (Wi-Fi Key) must match for both 2.4GHz and 5GHz Wi-Fi – this lets devices automatically switch between networks for the best Wi-Fi signal.
7. If you made any changes, click Save Changes.
   
8. Next, the same checks need to be made for the 5GHz Wi-Fi network. Select Wi-Fi Networks, then 5GHz.
9. Make sure that Enable Wi-Fi 5GHz is ON.
10. Make sure that Enable Single SSID and is ON.
11. If you made any changes, hit Save Changes.
    

Smart Modem Gateway (VX420-G2H)

1. Open your web browser and go to: https://192.168.1.1

2. Log in with the default password “admin”. If you have a custom password, use that instead.

3. Select Wireless.

4. By default, Band Steering will be turned ON, and you'll see settings which that apply to both 2.4GHz and 5GHz Wi-Fi networks.
   
   Note: If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between networks for the best Wi-Fi signal.

5. Make sure that Wireless Network - Enable is ticked.

6. Make sure that Hide SSID is NOT ticked.
   
   If the SSID is hidden, then your Wi-Fi name(s) won't show up when you try to connect devices.

7. On this page, you'll also find the Wi-Fi Name (Network Name SSID) and Password.

8. If you made any changes, hit Save.

   

VX220-G2V Modem

1. Open your web browser and go to: https://192.168.1.1
2. Log in with the default password found on your modem's barcode sticker. If you have a custom password, use that instead.
   

3. Select Wireless.

4. By default, Band Steering will be turned ON, and you'll see settings which that apply to both 2.4GHz and 5GHz Wi-Fi networks.
   
   If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between networks for the best Wi-Fi signal.

5. Make sure that Wireless Network - Enable is ticked.

6. Make sure that Hide SSID is NOT ticked.
   
   If the SSID is hidden, then your Wi-Fi name(s) won't show up when you try to connect devices. 

7. On this page, you'll also find the Wi-Fi Name (Network Name SSID) and Password.

8. If you made any changes, hit Save.

   

VX420-G2V Modem

1. Open your web browser and go to: https://192.168.1.1

2. Log in with the default password “admin”. If you have a custom password, use that instead.

3. Select Wireless.

4. By default, Band Steering will be turned ON, and you'll see settings which that apply to both 2.4GHz and 5GHz Wi-Fi networks.
   
   Note: If Band Steering is turned OFF, you will see separate 2.4GHz and 5GHz settings, and your devices will not automatically switch between networks for the best Wi-Fi signal.

5. Make sure that Wireless Network - Enable is ticked.

6. Make sure that Hide SSID is NOT ticked.
   
   If the SSID is hidden, then your Wi-Fi name(s) won't show up when you try to connect devices. 

7. On this page, you'll also find the Wi-Fi Name (Network Name SSID) and Password.

8. If you made any changes, hit Save.

   

Sagemcom 5866

1. Open your web browser and go to: https://192.168.1.1

2. Log in with the default username “admin” and the default password on your modem's barcode sticker. If you have custom login details, use those instead.

   
3. Select the cog icon on the Wi-Fi 2.4GHz or 5GHz panel.
   

4. Make sure that Enable Wireless is set to ON for both 2.4GHz and 5GHz Wi-Fi networks.

5. Make sure that Visible is ticked for both 2.4GHz and 5GHz Wi-Fi networks.
   
   If this box is not ticked, then your Wi-Fi names won't show up when you try to connect devices. 

6. On this page, you'll also find the Wi-Fi names (SSID) and Passwords.

7. If you made any changes, hit Apply.

   

Nokia FastMile R1 5G Modem

1. Open your web browser and go to: https://192.168.1.254

2. Log in with the default username “userAdmin” and the default password on your modem's barcode sticker. If you have custom login details, use those instead.

   

3. Hit Network, then Wireless (2.4GHz).

4. Make sure that Enable is ticked.

5. Make sure that Enable SSID and SSID Broadcast are both set to Enable.
   
   If SSID Broadcast is disabled, then your Wi-Fi names won't show up when you try to connect devices. 

   

6. If you made any changes, hit Save.

7. Next, the same checks need to be made for the 5GHz Wi-Fi network. Select Wireless (5GHz).

8. Make sure that Enable is ticked.

9. Make sure that Enable SSID and SSID Broadcast are both set to Enable.

10. On these pages, you'll also find the Wi-Fi names (SSID Name) and Passwords (WPA Key).
    
    Important: Make sure the names and passwords match for both 2.4GHz and 5GHz – this lets devices automatically switch between networks for the best Wi-Fi signal.

11. If you made any changes, hit Save.

    

TP-Link VR1600v

1. Open your web browser and go to: https://192.168.1.1

2. Log in with the default username "admin" and default password “admin”. If you have custom login details, use those instead.

3. Select Advanced, then Wireless > Wireless Settings.
4. By default, you'll see the settings for the 2.4GHz Wi-Fi network. You can switch between 2.4GHz and 5GHz settings using the tabs in the upper right corner.  
   
5. Make sure that Enable Wireless Radio is ticked for both 2.4GHz and 5GHz Wi-Fi.
   

6. Make sure that Hide SSID is NOT ticked for either 2.4GHz or 5GHz Wi-Fi. 
   
   If the SSID is hidden, then your Wi-Fi names won't show up when you try to connect devices. 

7. On these pages, you'll also find the Wi-Fi name (Network Name SSID) and Password.

8. If you made any changes, hit Save.

   

TG-789 Broadband Gateway

1. Open your web browser and go to: https://10.1.1.1
2. Log in with the unique default password printed on the modem's barcode sticker (example below) or use your custom login details.
   
3. On the dashboard, make sure the switch in the corner of the Wireless panel is set to ON.  
   
4. Click the cog/gears icon next to it to open the Wireless settings, then click Show advanced in the top-right corner.
5. Scroll down. Under Access Point, make sure Broadcast SSID is set to ON. If this switch it set to OFF, then your Wi-Fi network name won't show up in the list of available networks when you try to connect.
6. On this page, you'll also find the Wi-Fi network name (SSID name) and Wireless Password.
7. If you made any changes, click Save to finish.
   

Cable Gateway Pro (CG3000)

1. Open your web browser and go to: http://192.168.0.1
2. Log in with the username "admin" and the unique default password found on your modem's barcode sticker, or use your custom password.
   
3. Select Wireless > WiFi-5GHz > Basic.
   
   Using the 5GHz Wi-Fi network is recommended for the best performance. If you have older Wi-Fi devices and need to check the 2.4GHz Wi-Fi network, select Wireless > WiFi-2.4GHz > Basic instead.
4. Make sure Enable Primary Network is ticked.
5. Make sure Hide Access Point is not ticked. If the access point is hidden, then your Wi-Fi network name won't show up in the list of available networks when you try to connect.
6. On this page, you'll also find the Wi-Fi Network Name (SSID).
7. If you made any changes, hit Apply/Save to finish.
   

Cable Gateway Pro (CG2200)

1. Open your web browser and go to: http://192.168.0.1
2. Log in with the default username "admin" and default password “admin”, or use your custom login details.
3. On the menu bar, you'll see options for both the 2.4GHz network and 5GHz network. Select the network you use (5GHz is recommended).
4. Select Primary Network.
5. Make sure Primary Network is set to Enabled.
6. Make sure Hidden SSID is set to Disabled. If Hidden SSID is enabled, then your Wi-Fi network name won't show up in the list of available networks when you try to connect.
7. On this page, you'll also find the Wi-Fi Network Name (SSID) and Password.
8. If you made any changes, hit Apply to finish.
   

Cable Gateway Pro (EPC3940L)

1. Open your web browser and go to: http://192.168.0.1
2. Log in with the default username "admin" and default password “password”, or use your custom login details. If this fails, try leaving both fields blank.
3. On the dashboard, click the blue Wireless panel.
4. On the Wireless Configuration page, you'll see settings for both the 2.4GHz network and 5GHz network. Make sure Wireless Network is set to ON for the network you use.
5. On this page, you'll also find the Wi-Fi Network Name and Password (Wireless Passphrase).
6. If you made any changes, click Save Settings to finish.