Run an nbn service test in Toolbox

If you're experiencing an issue with your nbn service, you can run a service test in Toolbox. Running this test is limited to once every 30 minutes.

This test is not available for nbn Satellite services.

Note: You don't need to use a device that's connected to your nbn service to run the test. You can use a device connected to another internet service, such as a mobile phone, if needed.

  1. Make sure that the modem for your nbn service is turned on. We recommend turning your modem off for 60 seconds then turning it back on again before running the test.
  2. Log in to Toolbox.
  3. If you have multiple nbn services on your account, make sure your affected nbn service is selected in the top-left.
  4. Under "Service Test", select Start Test. The nbn service test will take up to 5 minutes to complete.
    Toolbox NBN Service Test
     
  5. An SMS will be sent to the contact mobile number on your iiNet account with information about the results of the test and the next steps to take.

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