Troubleshooting Ultra VDSL2 for Dropouts

If your Ultra Broadband VDSL2 service is having dropouts, it means your internet will go offline and come back online intermittently. These steps will help you identify the issue.

  1. Visit our Network Status page to see any known issues in your area that may be affecting your connection.
  2. Turn off your modem and leave it off for at least 10 seconds.
  3. Turn your modem back on and wait for the modem lights to settle. Continue monitoring for dropouts. 
  4. Do you have any devices connected to your modem with an Ethernet cable? If these devices stay connected when devices on WiFi drop out, switch to troubleshooting WiFi Dropouts.
  5. If you have an Adtran® Gfast Network Termination Unit (NTU) and you notice that the LAN light is off or the G.Fast light is flashing green, make sure the phone cable use is not longer than 1 metre.
    GFast LED Flashing or LAN Off
     
  6. Ensure your modem is connected correctly, with cables in good condition and plugged in securely. Replace any damaged cables.
  7. Still getting dropouts? Call us on 13 22 58 for further assistance.

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